Austin INFINITI

Excellent Was taken care of smoothly and efficiently. Dave took care of the issue and team returned with everything that we had discussed with a successful fix Was taken care of smoothly and efficiently. Dave took care of the issue and team returned with everything that we had discussed with a successful fix More

Oil Change I have always been treated with courtesy, friendliness and professionalism by Infinity employees. My service provider, Nick Lefebvre is my "go to per I have always been treated with courtesy, friendliness and professionalism by Infinity employees. My service provider, Nick Lefebvre is my "go to person". He is the best! And thank you Infinity for my complimentary oil change. Much appreciated. More

Pleasant and Quick Bobby is an asset to your company and I am here because of him. I recommend him to everyone I know. He should be rewarded. Bobby is an asset to your company and I am here because of him. I recommend him to everyone I know. He should be rewarded. More

Total package dealership I contacted Laura Black and sent photos of my seats which needed to have some stains removed. She promptly made the appointment for this as well as my I contacted Laura Black and sent photos of my seats which needed to have some stains removed. She promptly made the appointment for this as well as my service appointment (oil change/tire rotation). When I arrived, I was greeted with a smile by Monte Reger in the service department who is always so warm , informative and helpful.At that time I also met with John Fisher who came to Monte's desk to collect the needed documents and give me the keys to my loaner car that was waiting. John also was coordinating the cleaning process for my seats which turned out to be so much more than expected.The whole process was so fast and easy which has always been my experience with Austin Infiniti. Prior to leaving I pointed out a couple of light scratches that someone put on my new vehicle as well. That same day, while being serviced, it was discovered that I had a drywall nail in my tire requiring it to be replaced. Monte assured me not to worry that everything would be taken care of which helped me a great deal. The next day I arrived to get my QX60 and it looked better than new. Not only was it serviced well and quickly, I had a brand new tire on there, the scratches I pointed out were no longer visible, the spots on the seats completely gone and the whole vehicle was detailed to perfection. I am blown away by this dealership. Every facet of my interactions with them have been smooth, professional, expedient, and enjoyable. Everything promised during the sale of it has proven to be true. Extraordinary service all the way around. I simply cannot recommend enough. Thank you Monte, John, and Laura for making this particular visit such a great experience for me.. I'm very grateful and will continue to sing your praises:-) More

Sale & Service Super satisfied all around - Joe worked with me to get to a comfortable price and followed up when my preferred make and model came in. Super satisfied all around - Joe worked with me to get to a comfortable price and followed up when my preferred make and model came in. More

Oil Change Nic is the best service associate. Also, my car was cleaned so well my kids thought we had a new car. Lol Waiting area is always clean and love the sn Nic is the best service associate. Also, my car was cleaned so well my kids thought we had a new car. Lol Waiting area is always clean and love the snacks/drinks. More

Joe was very attentive to our needs anx went the extra mile Joe made us feel very comfortable he went through all options color, year and price, Joe exhausted every option to insure we were completely satisfied Joe made us feel very comfortable he went through all options color, year and price, Joe exhausted every option to insure we were completely satisfied More

5 stars Can’t say enough good things about our recent service and Bobby. We would definitely recommend the dealership to our family and friends. Great experie Can’t say enough good things about our recent service and Bobby. We would definitely recommend the dealership to our family and friends. Great experience. More