Austin INFINITI
Austin, TX
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Excellence on Two Fronts I took advantage of the "drop by" option to get my Q-50 oil/filter service. Jeff Smith handled my check-in/out and monitored progress so the car was d I took advantage of the "drop by" option to get my Q-50 oil/filter service. Jeff Smith handled my check-in/out and monitored progress so the car was delivered on time as promised. I waited in the customer service area. Jeff called twice to advise me of a filter that needed changing that day as well as one that should be changed on the next scheduled service. He was pleasant , accessible and clear in what was needed and optional and related costs. My regular service writer was not available and Jeff did a great job of stepping in and making my experience as easy as it has always been. While at the dealership I "dropped in" on Tony Anthony who has assisted me with my last several leases. My current lease expires in 10 months but I had received an e-mail to be in touch with Tony to discuss the lease and options when the current lease ended. Although Tony was not expecting me, he too welcomed me warmly and took time to review my lease records and discuss what options I want in my next lease. It was helpful to have this conversation well in advance so he and I both know the general timetable for "trading in" this lease for the next. As always, Tony is a complete professional, and I appreciate his long association with Austin Infiniti and his knowledge of both the vehicles and my needs as they have changed over time. More
Great I started going to Austin Infiniti after I purchased my car in Waco I always have a great experience. When I’m ready to purchase another vehicle it wi I started going to Austin Infiniti after I purchased my car in Waco I always have a great experience. When I’m ready to purchase another vehicle it will be there More
Austin Infiniti new vehicle purchase. Fine experience all the way around. From the first contact online to the final vehicle delivery all elements progressed professionally and with a def Fine experience all the way around. From the first contact online to the final vehicle delivery all elements progressed professionally and with a definite emphasis on customer service. More
Very great new QX60 purchase experience The whole experience was very welcomed, and fast turn-around. Brad gave us a great deal for what we are looking for, in a very tight timeframe. prompt The whole experience was very welcomed, and fast turn-around. Brad gave us a great deal for what we are looking for, in a very tight timeframe. prompt response for every email or call! I hope they didn't fell I said too many “thank you” to them. :D More
Purchase of Q40 CPO Jon and the team at Austin INFINITI did a great job in putting a deal together for me on my car. Mark Bailey put me in touch with Jon and he came thro Jon and the team at Austin INFINITI did a great job in putting a deal together for me on my car. Mark Bailey put me in touch with Jon and he came through. Aspen makes "bad xxx" cappuccinos! Thanks, Stephanie, for working the financial side so well. John - thanks for showing how everything works! I highly recommend Austin INFINITI for your next car. More
Bobby took great care to be sure I was taken care of. Bobby was great and saw to it that I was completely satisfied with everything. I always believe that I have been given the best possible service even Bobby was great and saw to it that I was completely satisfied with everything. I always believe that I have been given the best possible service even for a free oil change and car wash More
Quick easy oil change and tire rotation . Good lounge area with plenty of choices of beverages and snacks. Free wifi helped me do my work while service being done. . Good lounge area with plenty of choices of beverages and snacks. Free wifi helped me do my work while service being done. More
Service on wife’s ‘15 QX80 Attention to details, professionalism of all staff, cleanliness of dealership and product. Ease of setting the appointment, status updates of progres Attention to details, professionalism of all staff, cleanliness of dealership and product. Ease of setting the appointment, status updates of progress along the way, and I liked the new email service stating what technicians found out about our car. More
Exemplary Customer Service Austin Infiniti makes me feel Welcomed. I have trust and confidence that I am receiving an acccurate diagnosis on my vehicle and that the Service Advi Austin Infiniti makes me feel Welcomed. I have trust and confidence that I am receiving an acccurate diagnosis on my vehicle and that the Service Advisors consult me to ensure that I am informed on service that is required and what I can be prepared to look at on my future visits. More
My resent experience at Infiniti service department. The service i recieved for my 2016 infiniti was through. I was kept informed about needed services, these services were done in a timely manner. I wa The service i recieved for my 2016 infiniti was through. I was kept informed about needed services, these services were done in a timely manner. I waited in a comfortable waiting room over all it was a pleasant experience. More