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Austin INFINITI

Austin, TX

4.7
810 Reviews

8140 Burnet Rd

Austin, TX

78757

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Showing 810 reviews

March 04, 2023

Terrible service departmen In Austin Texas . My safety was disregarded, my time wasted, and money charged for services not received. Their failed diagnosis caused extra problems Fix your issues. More

by Semlermonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Henricks
Mar 07, 2023 -

Austin INFINITI responded

Monica, it is disappointing to see this review. According to our records, we did issue a refund for the services that you ended up not receiving. We're sorry to hear that you experienced issues with your vehicle while you were driving, however, we can assure you that this was not the result of our team failing to detect a problem. Please know that our team is well-trained in repairing vehicles and we would certainly have informed you if something unusual was found during your appointment. Again, we're sorry to hear about this situation and completely understand your frustrations. If there is anything further you would like to discuss here, please do not hesitate to contact me directly at Cody.Penna@austininfiniti.com and I will be happy to help. Thank you and take care. - Cody Penna, Service Director

February 18, 2023

Just leased my second car from Austin Infiniti and couldn't be happier! The Team are friendly, knowledgeable, and listen to what I need. Highly Recommend! More

by llanzivino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Anthony, Sean Bowles, Troy Johnson, John Fisher, Mike Marsalis, Luis Versalles
Feb 20, 2023 -

Austin INFINITI responded

Laura, we greatly appreciate your words of encouragement and support! Thank you for selecting us to help you find a great new vehicle, and please do not hesitate to let us know if there is anything we can help with down the road. Congratulations and happy cruising! :) - The Team at Austin INFINITI

February 17, 2023

Very easy to deal with. Pleasant experience. Mario was great to work with. Everything was accurately represented in the online ad. I will totally do business with them again More

by DB
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maria Mattei, Mario Hall
Feb 20, 2023 -

Austin INFINITI responded

DB, we are constantly striving to deliver impeccable experiences like this! Thanks a million for being part of our family. Words cannot describe how much we appreciate your support, and we hope you love your new vehicle for years to come. Happy cruising! :)- The Team at Austin INFINITI

February 16, 2023

Kudos to sales consultants Stacy Solberg and PJ Garcia for a very satisfying vehicle experience. Highly recommend this dealership to anyone. More

by Brian B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mia Mattei, John Fisher, PJ Garcia, Stacy Solberg
Feb 20, 2023 -

Austin INFINITI responded

Brian, thank you so much for sharing this supportive feedback with us and the community! We cannot wait to pass your kind sentiments on to Stacey and PJ, and we hope to have the opportunity to serve you again in the future. Congratulations and welcome to the Austin INFINITI family! :) - The Team at Austin INFINITI

February 10, 2023

Just Purchased a pre-owned vehicle from Austin Infiniti. The buying Experience was definitely a 5 star rating. My salesperson was LT Sanchez and although I was buying pre-owned, I was treated as if I was bu More

by Terry P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shout Out to Rachel Massey !, LT Sanchez
Feb 20, 2023 -

Austin INFINITI responded

You bet, Terry! We love what we do and always want everyone to have an exceptional experience like this, so it makes us proud to see that LT really knocked it out of the park. Congratulations on your new vehicle, and please do not hesitate to reach out if there is anything we can assist with down the road! Thanks so much! :) - The Team at Austin INFINITI

February 05, 2023

STELLAR as always - Lily Lindsey and the Services team totally knocked it out of the park. They took care of my car and made the whole experience incredibly easy. They kept me in the loop and Austin Inf More

by Father used to own a service station
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Lindsey
Feb 08, 2023 -

Austin INFINITI responded

Thank you so much for providing this raving feedback for Lily and the rest of the team! We are grateful that you gave us the opportunity to assist with your vehicle's servicing needs. We're always here for you, so please do not hesitate to reach out if there is anything we can assist with down the road! :) - The Team at Austin INFINITI

January 24, 2023

Friendly knowledgeable very pleasant. Personable and very professional. Polite and honest. Would recommend any day. More

by Djames199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Henricks, Darian Sams
Jan 25, 2023 -

Austin INFINITI responded

Djames199, thank you so much for the positive feedback! We are delighted to have you as our client and we cannot wait to see you again in the future. Happy cruising! :) - The Team at Austin INFINITI

January 23, 2023

Nicholas was very attentive to details and let me know what the technicians found every step of the way. He let me know several times during the process what was found and suggested steps that were neede More

by gbaer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Jan 24, 2023 -

Austin INFINITI responded

Gbaer2, words cannot describe how happy we are to see this phenomenal review for Nick! He is such an awesome team member, and it's great to see him getting the recognition he deserves for his hard work. We will be sure to share your kind words with him right away! Thanks so much for being part of the Austin INFINITI family, and happy cruising! :) - The Team at Austin INFINITI

January 19, 2023

I WANT TO THANK ALLAN HE IS FABULOUS AND VERY PROFESSIONAL, HE MAKES PERSONALIZED VIDEOS TO HELP THE CUSTOMERS, I SAW HIS VIDEO AND I DECIDED TO GET MY CAR THERE, I LOVE THE TREAT IN THIS DEALER, More

by VIVIAN MACIAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allan DeHoff
Jan 20, 2023 -

Austin INFINITI responded

Vivian, what a kindhearted review you have left for Allan and Maria! This is such a compliment and we will be sure to pass it along to them right away. Our common goal is to always exceed every client's expectations, so it's wonderful to see that Allan and Maria did just that! If there is anything we can assist you with in the future, please do not hesitate to let us know. Thank you so much for being part of the INFINITI family, and congratulations on your sweet new ride! :) - The Team at Austin INFINITI

Jan 20, 2023 -

VIVIAN MACIAS responded

THANKYOU!!!!!!!!!

January 14, 2023

The process was direct and easy with no hassle on issues. Stacy was exceptional in her service and follow up. More

by Trail Boss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacy Solberg
Jan 16, 2023 -

Austin INFINITI responded

Trail Boss, we are beaming with joy reading about your experience with Stacy! She is awesome, and we will be sure to pass your friendly sentiments on to her. Thank you for selecting us to be your favorite, and congratulations on your new INFINITI! We really hope you love it. :) - The Team at Austin INFINITI

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