Austin INFINITI
Austin, TX
Filter Reviews by Keyword
By Type
Showing 808 reviews
Best friendly service! Always friendly service! They do a great job with servicing the car and also washed it. Everyone is friendly. The waiting room is always clean. I reco Always friendly service! They do a great job with servicing the car and also washed it. Everyone is friendly. The waiting room is always clean. I recommend them to anyone. More
Great service Chris was very helpful getting our 2017 Q60 serviced. Car was finished quicker than expected and all repairs done well. Nice wash job too. Thanks. Chris was very helpful getting our 2017 Q60 serviced. Car was finished quicker than expected and all repairs done well. Nice wash job too. Thanks. More
The best. Danny E. was one of the easiest and knowledgeable sales staff I have ever dealt with. We plan on working with him in the future, and are looking forw Danny E. was one of the easiest and knowledgeable sales staff I have ever dealt with. We plan on working with him in the future, and are looking forward to our new QX80. More
Awesome. My experience was awesome, from Chris in the Service Department to the nice young lady who made my Latte.......Waiting Room as great and before i even My experience was awesome, from Chris in the Service Department to the nice young lady who made my Latte.......Waiting Room as great and before i even got settled in they were calling to say my car was ready. Thank you for the vaccum and ash..... More
Excellent customer service Mario was an excellent salesman and host. I took a friend to Austin Infiniti to lease a Q60, and I wound up also leasing a Q60s. Troy was friendly as Mario was an excellent salesman and host. I took a friend to Austin Infiniti to lease a Q60, and I wound up also leasing a Q60s. Troy was friendly as well, just talking about Yankees baseball and graphic design. And Kat did an excellent job of describing my design options (I bought a LOT). Basically, everyone there is very good at their job. It's the people business, really, and I can appreciate that. More
You pay for service The staff at Infinite has always been great. I would recommend for new/used car sales but would say shop for service..The service guys are all excelle The staff at Infinite has always been great. I would recommend for new/used car sales but would say shop for service..The service guys are all excellent as well and they are in the business of selling service. The cost for just about any repair or general maintenance is higher than if you take it elsewhere - $484 for spark plugs (really) when google said between $100-$300 depending on make and model. I spent just under $1,000 ($242 for parts and $740 for labor) for fairly basic maintenance and after I shopped each item I could have saved about $3 -$400. Although I did get a "free" car wash and loaner vehicle for the day that may be part of their pricing. This is not a complaint just felt like I overpaid so have lost a bit of trust in the service side of the equation and that they could be more competitive with their pricing. More
Consistent Excellence Consistently excellent service and experience. I am valued as a customer. I can trust Austin Infiniti to take care of my vehicle and be attentive to Consistently excellent service and experience. I am valued as a customer. I can trust Austin Infiniti to take care of my vehicle and be attentive to my needs. More
Quick and easy Have been an Infiniti owner for the past 6 yrs; enjoy and appreciate the cars. Service has always been an easy process - quick and efficient. Austin I Have been an Infiniti owner for the past 6 yrs; enjoy and appreciate the cars. Service has always been an easy process - quick and efficient. Austin Infinity service dept continues to meet those expectations. More
Liquid Velvet Infiniti offers a great car for a great value, which sells itself in a lot of ways. However the reason i came back to this Infiniti dealership withou Infiniti offers a great car for a great value, which sells itself in a lot of ways. However the reason i came back to this Infiniti dealership without even really considering any others is that Tony Anthony was such a pleasure to work with on my first Infiniti lease in 2015. It's not easy to take the stress and pressure out of car-buying, but Tony was the best i have ever worked with. This time around, Joe Morales picked up right where Tony left off, and definitely gave him a run for his money in terms of salesmanship. Joe was very respectful of my time, listened carefully to what i was looking for, added his knowledge of the products where it was appropriate and helpful, and was up front and straightforward about pricing and options. I can also say that Ray Jaladoni in the finance department made the paperwork easy and answered all my questions clearly and concisely. It's rare to walk out of a car dealership and NOT feel like you may have been taken advantage to some degree, but Austin Infiniti has now treated me to that experience twice in a row. Working with this team is just as smooth as silk - I will definitely be back. More
Always great From the helpful service, clean facilities, quality loaners and impeccable wait area (with great snacks and drinks), I’ve always found my visits to be From the helpful service, clean facilities, quality loaners and impeccable wait area (with great snacks and drinks), I’ve always found my visits to be great More