Austin INFINITI

Tony Anthony is a great salesman Very professional without the typical sales pressure. I’ve leased or purchased so many cars from him, in fact I’ve lost count, plus referrals when Very professional without the typical sales pressure. I’ve leased or purchased so many cars from him, in fact I’ve lost count, plus referrals when they arise More

Awesome Experience This was our first time looking at an INFINITI vehicle. Great experience! Called Customer Care to setup an appointment to come in and take a look at a This was our first time looking at an INFINITI vehicle. Great experience! Called Customer Care to setup an appointment to come in and take a look at a particular vehicle. She was efficient and pleasant to speak with. When we went in for our appointment, you could feel a calming energy walking in the doors. Nothing like other dealerships I have visited. Met with Tereso, a salesman, who was very professional and pleasant to work with. We were able to go home and discuss if this was the vehicle we wanted to purchase and come back in the next day to make the purchase. Not once were we pressured into making a purchase. In the process of making the purchase we also had Kathryn come in to the office to talk about some design options that we could add to our vehicle and again, we were never pressured into purchasing add-ons. Then there was Laura in finance. We actually had pre-approval with a bank prior to coming in so the time spent back there signing was minimal. However, after a week we were unable to complete the paperwork with the bank as the numbers were never correct. We called Laura back to explain the situation. She was prompt and very willing to help finalize paperwork with INFINITI. This ended up working out even better for us as we got an even lower interest rate. This was overall the best experience. We also very much appreciated the delivery specialist, Latoya, taking the time to inform us of all the features on the vehicle. With all that said, we will definitely come back here for our next vehicle. More

5 STAR Service Experience Immediately greeted by staff. Jeff listened to all of my repair needs and took exceptional notes detailing what needed to be done. He also had a tire Immediately greeted by staff. Jeff listened to all of my repair needs and took exceptional notes detailing what needed to be done. He also had a tire representative consult with me so as to make me feel confident with my tire selection. Bobby followed up regularly with me on my vehicle repair status and fully explained the repairs when I came to pick it up. I will be back for sure! More

Top of the line Came in to Austin Infiniti for my maintenance on my 2007 M35, Pulled right up and was greeted right away on the drive. I was checked in and ready to g Came in to Austin Infiniti for my maintenance on my 2007 M35, Pulled right up and was greeted right away on the drive. I was checked in and ready to go. Did my service with Kenny, Everything went nice and smooth my car was done quick and it was even washed and vacuumed. Really top of the line service every time. Thank you More

Service Appointment Arrived right on time. Service Department was ready to receive me and my vehicle. Work was performed quick and I was done before expected. I was ver Arrived right on time. Service Department was ready to receive me and my vehicle. Work was performed quick and I was done before expected. I was very satisfied. I stopped by to visit with Brad while I waited. The lounge is always nice bd I appreciate the iced coffee. More

Service Love the new texting and video of service. Easy to understand. A pictures worth a 1000 words! Monte was great at helping prioritize what work should b Love the new texting and video of service. Easy to understand. A pictures worth a 1000 words! Monte was great at helping prioritize what work should be done first. More

Austin Infiniti After visiting a number of luxury car dealerships I couldn’t be more pleased with the professionalism and courtesy of everyone at Austin Infiniti. Our After visiting a number of luxury car dealerships I couldn’t be more pleased with the professionalism and courtesy of everyone at Austin Infiniti. Our salesman, Dana Woodbury made the buying experience easy and seamless. He was knowledgeable, courteous and professional in his approach. At no time did I feel pressured. John Fisher in Client Relations made sure that I was familiar with all the high tech features of my new QX50 and Kathryn Looney, the design center manager guided me through the added available features. I will definitely recommend Austin Infiniti to my friends. More

Automated or Hands-On Customer Service Chris has always been very patient with me and very informative, particularly when I look like a deer in the headlights when a part I’ve never heard o Chris has always been very patient with me and very informative, particularly when I look like a deer in the headlights when a part I’ve never heard of needs a minor tune-up. I’m a non-mechanical person, but I can sure work a phone and a computer, so I love the Infiniti automation and photos sent to my phone to show what’s going on with my service appointments. Chris still goes the extra mile and will walk to wherever I’m sitting to “hold my hand” and personally guide me through the intricacies of the car “guts.” Thanks for always being “on it” and positive, Chris! If we keep this up, I may be able to change one of my own oil filters one of these days... or just the oil.... or whatever it is... :) More

Fantastic! Gil is the best there is! I went there thinking it wasn't possible, and then drove off in a great car. I've bought a lot of cars, but I must say this was the least stressful, a I went there thinking it wasn't possible, and then drove off in a great car. I've bought a lot of cars, but I must say this was the least stressful, and all in all a very pleasant experience. My salesman was top notch (Gil Garcia), and if I lined up all the salesman in a row, I would pick him. Thank you for everything and maybe one day I can afford a new Infiniti! Cynthia Wells More

Best customer service. Austin Infiniti has the best customer service. They do great work and go out of their way to make sure the customer is satisfied. I highly recommend Austin Infiniti has the best customer service. They do great work and go out of their way to make sure the customer is satisfied. I highly recommend them. More