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Austin INFINITI
Austin, TX
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
January 10, 2019
Great Service I have never had a problem getting my QX80 serviced here. My Service Representative has always answered any concerns that I have. The work on my vehic I have never had a problem getting my QX80 serviced here. My Service Representative has always answered any concerns that I have. The work on my vehicle is always performed in a timely manner. More
by HH
Employees Worked With
Bobby Davis
January 08, 2019
Great shopping experience. Professional and courteous, time efficient yet relaxed atmosphere, cozy yet refined urban facility, experienced, knowledgeable , well-organized deale Professional and courteous, time efficient yet relaxed atmosphere, cozy yet refined urban facility, experienced, knowledgeable , well-organized dealership. This is the summary of my shopping experience at Austin Infiniti. Well worth the 2 ½ hour drive. And Laura Black : All the above-mentioned qualities plus a great sense of humor. Many thanks to you, Jay and Latoya. Gabriel More
by Gabriel
Employees Worked With
Latoya Valdez, Laura Black, Jay Cruz
January 05, 2019
Replace a bad part Chris was informative and helpful. We also were please with the complimentary Lyft to the domain. I would go back and will go back for sales and ser Chris was informative and helpful. We also were please with the complimentary Lyft to the domain. I would go back and will go back for sales and service. More
by TeamLopez5
Employees Worked With
Chris Hamm
January 04, 2019
Wonderful! It was my first time having my car serviced here and it was all wonderful! Bobby was great. I didn’t have to wait at all and be helped me with my long It was my first time having my car serviced here and it was all wonderful! Bobby was great. I didn’t have to wait at all and be helped me with my long list of questions. Thank you. More
by Courtneyc
Employees Worked With
Bobby Davis
December 30, 2018
Easy and respectful It was an easy decision to make the purchase because our requirements were addressed with our budget considered. Overall, we felt the purchase phase h It was an easy decision to make the purchase because our requirements were addressed with our budget considered. Overall, we felt the purchase phase has been completed with minimal effort. More
by Auto4
Employees Worked With
Sean Bowles, Brad Rowland, Ray Jaladoni
December 30, 2018
Excellent experience I had a good experience at this dealership. I was waited on from the moment i got there. Everyone from the sales manager to the salesperson and financ I had a good experience at this dealership. I was waited on from the moment i got there. Everyone from the sales manager to the salesperson and finance manager made sure that i was taken care of. More
by Lety
Employees Worked With
Troy Johnson, Gilbert Garcia, Mike Marsalis
December 28, 2018
. Excellent service Everyone I dealt with was very helpful, from the lady who scheduled the service appointment and loaner car, to the man who met me when I drove up and Everyone I dealt with was very helpful, from the lady who scheduled the service appointment and loaner car, to the man who met me when I drove up and the lady who took my payment. Bobby Davis was very professional and extremely responsive and kept me informed at every step. He didn't suggest unnecessary or more costly work/products, and he wasn't patronizing when he explained what needed to be done. He told me the service personnel stayed late to complete my car, so it could be ready for me the day after I brought it in. I've generally been satisfied with the service at Austin INFINITI, but this was my best experience yet. More
by MMS37
Employees Worked With
Bobby Davis
December 28, 2018
Dave Saves the Day Q50S had a significant malfunction and lost power to various functions including wipers, signals, etc, but would not turn off at doctor's office with Q50S had a significant malfunction and lost power to various functions including wipers, signals, etc, but would not turn off at doctor's office with 90-year old mother who is wheelchair bound. Called Dave for help and finally was able to turn it off. Was planing to tow it to dealership when I was able to finally start it. Drove it to dealership in the rain without wipers and Dave provided a loaner vehicle on the spot. 90-year old mother need help with the ladies accessible restroom, and Rhonda offered assistance. Dave Henricks has been my exclusive service coordinator for more than 13 years, and I can't say enough about his service. And a big thank you to Rhonda for her help this time around. More
by Mim
Employees Worked With
Rhonda, Dave Henricks
December 27, 2018
great service Every time I go to the Austin Infiniti the service is great fast and easy. would recommend to anyone with an Infiniti. Dave in service know my vehicle Every time I go to the Austin Infiniti the service is great fast and easy. would recommend to anyone with an Infiniti. Dave in service know my vehicle very well and always recommends what is truly needed no need for upsale tactics. Always bring my vehicle to him More
by Edwin#19
Employees Worked With
Dave Henricks
December 26, 2018
Love my unicorn car! When I went shopping for a pre-owned car I ended up here after 3 tries at other dealerships. First try they didn't have exactly the combination I want When I went shopping for a pre-owned car I ended up here after 3 tries at other dealerships. First try they didn't have exactly the combination I wanted (white exterior, light interior), but they had black and tan. So, needing a car I took it. Great car, but I was still disappointed about exterior color. Approximately 2.5 wks later I brought it in for a infrared window treatment. While there, I asked Danny if by any chance he'd seen my unicorn car (I know I shouldn't have😊), but couldn't help myself! He hesitated, bc he knew I had purchased the vehicle less than 3wks earlier, and then confessed that exactly what I had been looking for (and more) had come in the day b4! While I was elated but a bit nervous to call my husband and discuss, Danny gave me privacy and was suitably understanding to both of us. There was a 5k difference (more) on price that my husband was not keen to pay bc ir was a year older model. The reason was explained, (many more upgrades). In the end we paid it and I got my unicorn car! Good service and I was 100% happy. My husband not as much... Since then I have gone for regular maintenance and Bobby has taken great care of me and my unicorn. I highly recommend Bobby and his team for their professionalism and courteous service. More
by Betsy Gonzalez
Employees Worked With
Bobby Davis, Danny Elalouf
