Austin INFINITI

Amazing Customer Service! I am once again blown away by the customer service from Nick Lefebvre and Jeff Schneider! Always going above and beyond to make sure I am taken care o I am once again blown away by the customer service from Nick Lefebvre and Jeff Schneider! Always going above and beyond to make sure I am taken care of. You just don't find that these days and I am so thankful for it. More

Awesome Service! I have made a handful of visits to this dealership this past year and I have been totally impressed on each one! Spending time here is a pleasure and I have made a handful of visits to this dealership this past year and I have been totally impressed on each one! Spending time here is a pleasure and the waiting lounge is extremely comfortable. Each and every staff member I encountered were professional, friendly, and didn't keep me waiting unnecessarily. My service consultant, Dave, is highly knowledgeable and his long-time experience always makes me feel like I am in good hands. He is on-point with keeping me updated on the status of my car anytime it's with him, from beginning to end. Like most Infiniti owners, I really enjoy driving my car. But, having an outstanding service center/service consultant to take care of maintenance and upgrades truly completes the experience. More

Amazing experience with Briana in service department I had the best experience on Saturday night when I thought I was out of luck with a nail in my tire. I drove into the dealership and was assisted by B I had the best experience on Saturday night when I thought I was out of luck with a nail in my tire. I drove into the dealership and was assisted by Briana who immediately used my Tire&wheel contract to replace the tire and get me rolling in under an hour. This was the best service experience I have ever had. More

Fast, easy and kind From the moment i walked in the staff and salesmen were wonderful. Joe Nichols sat me down and asked what my needs were, and he catered to those rathe From the moment i walked in the staff and salesmen were wonderful. Joe Nichols sat me down and asked what my needs were, and he catered to those rather than try to sell me something else. I found the car i wanted and the paper work started. Not long after I drove from the dealership in my shiny new car :) More

Great Service Lily was great letting us know where our car was throughout the service process. The waiting area could swap out a few of the tables/bar stools for a Lily was great letting us know where our car was throughout the service process. The waiting area could swap out a few of the tables/bar stools for a few more comfortable chairs. More

Excellent Service I was pleased with the service from the time of entering the service area (employees), working with Service rep Chris) til leaving with my vehicle. Ex I was pleased with the service from the time of entering the service area (employees), working with Service rep Chris) til leaving with my vehicle. Excellent service! More

Excellent service! Jeff was professional, helpful and answered all my question. He did what I asked him to do and gave me all the information necessary that I asked for. Jeff was professional, helpful and answered all my question. He did what I asked him to do and gave me all the information necessary that I asked for. Thanks! B Holt More

Excellent Nick took care of all my needs. He worked with ny concerns and made suggestions that we ended up doing. Was please with his performance. Nick took care of all my needs. He worked with ny concerns and made suggestions that we ended up doing. Was please with his performance. More

Excellent Fast and efficient, everything was done quickly and exactly as asked. No problems at all, I found this to be a very pleasant experience. Peter S. Fast and efficient, everything was done quickly and exactly as asked. No problems at all, I found this to be a very pleasant experience. Peter S. More

Unexpected consideration I live 100 miles from this dealership. My wife has dimentia which complicates trips, dealer visits, etc. One on line expression of interest by me ex I live 100 miles from this dealership. My wife has dimentia which complicates trips, dealer visits, etc. One on line expression of interest by me explaining my situation, and three subsequent email exchanges, led to a tentative deal subject to inspection of vehicles at my scheduled dealer visit. The vehicle is great. The trade was at a fair price. The consideration and assistance of dealer personnel was outstanding but I got the impression that it was just business as usual. Dana Woodbury assisted me and I recommend him and this dealership. More