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Austin INFINITI
Austin, TX
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 808 reviews
February 03, 2019
Express Had the express oil change and tire rotation. Waiting area was clean, quiet and comfortable. Service advisor let me know what items I needed to ha Had the express oil change and tire rotation. Waiting area was clean, quiet and comfortable. Service advisor let me know what items I needed to have done next. Service was fast More
by Robert
Employees Worked With
Jeffrey Smith
January 27, 2019
Efficient and well-run While no car is perfect, I really like my Infiniti Qccm 60 and when mine needs service, I am happy with Monte and this dealership. No issues and alwa While no car is perfect, I really like my Infiniti Qccm 60 and when mine needs service, I am happy with Monte and this dealership. No issues and always professional and courteous. More
by ASFich2007
Employees Worked With
Monte Reger
January 27, 2019
Just a State Inspection It was just a state inspection but as always it turned into more. The service at Infinity on Burnet Rd in Austin, Tx is second to none. Dave and the s It was just a state inspection but as always it turned into more. The service at Infinity on Burnet Rd in Austin, Tx is second to none. Dave and the service people there are so kind and helpful and their service is what they live and breath. Always giving updates for upcoming work needed to keep my car running optimum. This allows me time to budget or plan. In the past, Dave was helpful when I lost the FOB between the seats. Really? Yes, the service team found it by tilting the seat forward to retrieve it. No charge. Also, thank you Latoya for offering to schedule technology training with me. Thank you Infinity Customer Service. You’re the best! More
by Ramack
Employees Worked With
Dave Henricks, Latoya Valdez
January 26, 2019
Dave is great Thanks again. Great car. Really appreciate washing and cleaning my car. Looked new! That's really all I have to say. I keep coming back. I'm a sedan p Thanks again. Great car. Really appreciate washing and cleaning my car. Looked new! That's really all I have to say. I keep coming back. I'm a sedan person and sad to see so many cars that look like 'boxes' to me. More
by Lakeway105$
Employees Worked With
Receptionist at front was so polite and ready to help., Dave Henricks
January 25, 2019
Excellent Service! The wait time on having my Infiniti is excellent - much shorter than I expected! Monte Reger is the very best person to deal with! He explains every The wait time on having my Infiniti is excellent - much shorter than I expected! Monte Reger is the very best person to deal with! He explains everything to me and makes sure that everything gets done! I also love that they send me an email outlining everything that has passed the inspection and things that had to be done. PLUS, they always wash my car from the inside out - and when I drive away from the dealership, I feel like I'm in a new car! :) More
by kathie4747
Employees Worked With
Monte Reger
January 24, 2019
Awesome customer service! Nick always goes above and beyond to make sure I get the needed service and always in a timely manner. I would recommend Infiniti and their service to Nick always goes above and beyond to make sure I get the needed service and always in a timely manner. I would recommend Infiniti and their service to anyone! More
by Vernon
Employees Worked With
Nicholas Lefebvre
January 24, 2019
Excellent Mario was fantastic. He was efficient, communicative and easy to work with. He anticipated my needs and exceeded expectations. Vehicle delivery and Mario was fantastic. He was efficient, communicative and easy to work with. He anticipated my needs and exceeded expectations. Vehicle delivery and finance were great. Made a sometimes arduous process easy and nice. Thank you More
by Blake S
Employees Worked With
Mario Hall, Mike Marsalis
January 24, 2019
Reason to continue Infiniti ownership Always such a pleasant experience - courteous staff, wonderful area to wait while being kept up with progress, and service performed exactly as promis Always such a pleasant experience - courteous staff, wonderful area to wait while being kept up with progress, and service performed exactly as promised. Bonus is that your car is returned clean. More
by psarge
Employees Worked With
Dave Henricks
January 23, 2019
Amazing Customer Service! I am once again blown away by the customer service from Nick Lefebvre and Jeff Schneider! Always going above and beyond to make sure I am taken care o I am once again blown away by the customer service from Nick Lefebvre and Jeff Schneider! Always going above and beyond to make sure I am taken care of. You just don't find that these days and I am so thankful for it. More
by Nwilso
Employees Worked With
Nicholas Lefebvre, Jeff Schneider
January 21, 2019
Awesome Service! I have made a handful of visits to this dealership this past year and I have been totally impressed on each one! Spending time here is a pleasure and I have made a handful of visits to this dealership this past year and I have been totally impressed on each one! Spending time here is a pleasure and the waiting lounge is extremely comfortable. Each and every staff member I encountered were professional, friendly, and didn't keep me waiting unnecessarily. My service consultant, Dave, is highly knowledgeable and his long-time experience always makes me feel like I am in good hands. He is on-point with keeping me updated on the status of my car anytime it's with him, from beginning to end. Like most Infiniti owners, I really enjoy driving my car. But, having an outstanding service center/service consultant to take care of maintenance and upgrades truly completes the experience. More
by Kevin Myers
Employees Worked With
Dave Henricks
