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Austin INFINITI
Austin, TX
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 816 reviews
April 02, 2019
Best customer service I have seen at a dealership I would recommend service here, they have an excellent lounge. Also, the employees are kind and knowledgeable, and the rates are fair. Get service her I would recommend service here, they have an excellent lounge. Also, the employees are kind and knowledgeable, and the rates are fair. Get service here! More
by carguy123
Employees Worked With
Lily Lindsey
April 02, 2019
excellent service He is always very helpful and friendly. Gives me advice on what I should be done on my car. Just great service. Never had an issue with the service. He is always very helpful and friendly. Gives me advice on what I should be done on my car. Just great service. Never had an issue with the service. More
by Texas123
Employees Worked With
Dave Henricks
April 01, 2019
Very easy As always it was a pleasure dealing with the staff at Infiniti! They are always friendly and make each person feel very important!! I would definitely As always it was a pleasure dealing with the staff at Infiniti! They are always friendly and make each person feel very important!! I would definitely refer my friends and family! More
by danamarkes
Employees Worked With
Bobby Davis
March 29, 2019
Express Oil change This was my first visit to this Infiniti Austin. My '09 G37x has always been serviced by Infinity dealers. Infiniti Austin met my standard of expect This was my first visit to this Infiniti Austin. My '09 G37x has always been serviced by Infinity dealers. Infiniti Austin met my standard of expectation: Professional, Clean, Respectful. Lily did a great job fitting me into the schedule on a busy day. I will be back. More
by Drhalljr65
Employees Worked With
Lily Lindsey
March 26, 2019
Bobby Davis Bobby took great care of me and my vehicle as always. I waited in the lounge while the work was being done and he kept me abreast during this time. Bobby took great care of me and my vehicle as always. I waited in the lounge while the work was being done and he kept me abreast during this time. More
by robbie mayfield At me com 1119
Employees Worked With
Bobby Davis
March 26, 2019
Great service Our rep Bobby Davis is the best!! He makes sure all our needs for the cars are attended too and all issues solved. HE’s very accessible and always ca Our rep Bobby Davis is the best!! He makes sure all our needs for the cars are attended too and all issues solved. HE’s very accessible and always caring More
by Laura8267
Employees Worked With
Bobby Davis
March 25, 2019
Maintenance Service completely timely and a nice quiet place to wait. The service people were very friendly and sent updates to my phone. Enjoyed having a nice co Service completely timely and a nice quiet place to wait. The service people were very friendly and sent updates to my phone. Enjoyed having a nice coffee while waiting. More
by KBR
Employees Worked With
Juan Lujan, Jeffrey Smith, Laura Black
March 24, 2019
Great Customer Service Through and Through Bought CPO vehicle in November. Unfortunately, air bag light came on and it was a couple weeks before dealership would be able to get me in and provi Bought CPO vehicle in November. Unfortunately, air bag light came on and it was a couple weeks before dealership would be able to get me in and provide a loaner vehicle. On day of appointment, easily dropped off vehicle before work and was out quickly with a loaner vehicle. Was great surprise to run into Latoya who remembered a specific conversation from months ago! Interactions with Service Manager, Monte, were easily done through text and then notification vehicle was ready via voicemail. I requested some info about updating map (wish that had been included at time of purchase) and Monte quickly sent it over via email. Was great experience through and through - from Service greeters, to Service Manager, and bonus interaction with delivery Wonder Woman, Latoya! More
by Fini T
Employees Worked With
Service greeters, Monte Reger
March 23, 2019
Service Thank you for caring for our car. I understand the scratch couldn’t be completely fixed at your center. Am wondering if I can obtain a small amount of Thank you for caring for our car. I understand the scratch couldn’t be completely fixed at your center. Am wondering if I can obtain a small amount of paint for the car to fix it myself. More
by Infiniti2019!
Employees Worked With
Dave Henricks
March 22, 2019
Excellent Service Appointment My service advisor Chris was excellent. Car ready and cleaned in one hour. I highly recommend Inifinti service department. Friendly service from al My service advisor Chris was excellent. Car ready and cleaned in one hour. I highly recommend Inifinti service department. Friendly service from all. Comfortable waiting area. More
by mascyn
Employees Worked With
Chris Hamm
