Austin INFINITI

Maintenance Service completely timely and a nice quiet place to wait. The service people were very friendly and sent updates to my phone. Enjoyed having a nice co Service completely timely and a nice quiet place to wait. The service people were very friendly and sent updates to my phone. Enjoyed having a nice coffee while waiting. More

Great Customer Service Through and Through Bought CPO vehicle in November. Unfortunately, air bag light came on and it was a couple weeks before dealership would be able to get me in and provi Bought CPO vehicle in November. Unfortunately, air bag light came on and it was a couple weeks before dealership would be able to get me in and provide a loaner vehicle. On day of appointment, easily dropped off vehicle before work and was out quickly with a loaner vehicle. Was great surprise to run into Latoya who remembered a specific conversation from months ago! Interactions with Service Manager, Monte, were easily done through text and then notification vehicle was ready via voicemail. I requested some info about updating map (wish that had been included at time of purchase) and Monte quickly sent it over via email. Was great experience through and through - from Service greeters, to Service Manager, and bonus interaction with delivery Wonder Woman, Latoya! More

Service Thank you for caring for our car. I understand the scratch couldn’t be completely fixed at your center. Am wondering if I can obtain a small amount of Thank you for caring for our car. I understand the scratch couldn’t be completely fixed at your center. Am wondering if I can obtain a small amount of paint for the car to fix it myself. More

Excellent Service Appointment My service advisor Chris was excellent. Car ready and cleaned in one hour. I highly recommend Inifinti service department. Friendly service from al My service advisor Chris was excellent. Car ready and cleaned in one hour. I highly recommend Inifinti service department. Friendly service from all. Comfortable waiting area. More

Great customer service! Bought used vehicle on-line, salesman sent additional video to help with making a decision. We executed the deal over the phone with a deposit. When I Bought used vehicle on-line, salesman sent additional video to help with making a decision. We executed the deal over the phone with a deposit. When I arrived at the dealership I was greeted by the salesman, closed out financing and took the keys to my beautiful clean car with a full tank of gas. Every step of the way was efficient and pleasant for the customer. More

Always receive top notch service Nick is great. Very attentive to what needs to be done and always updates me upon arrival. He is a great service adviser who goes above and beyond an Nick is great. Very attentive to what needs to be done and always updates me upon arrival. He is a great service adviser who goes above and beyond and really understands the customers needs. More

Wonderful service!!!! Chris Hamm was amazing!! I was totally impressed by my Service at Austin Infinity!! Chris Hamm made sure every issue was taken care of and he kept me informed every step of th I was totally impressed by my Service at Austin Infinity!! Chris Hamm made sure every issue was taken care of and he kept me informed every step of the way!!!! More

Takes care of me like family! Dave is just so wonderful to deal with and explains situations clearly. Dave and the experience with everything service-related is the main reason I Dave is just so wonderful to deal with and explains situations clearly. Dave and the experience with everything service-related is the main reason I stayed with Infiniti on this last upgrade. Thank you!! More

Always know I will be taken care of at Austin Infiniti! I have never experienced such ease in making appointments for service, even in short notice. Austin Infiniti truly works to take care of their custom I have never experienced such ease in making appointments for service, even in short notice. Austin Infiniti truly works to take care of their customers. More

Exceptional Service As Always! Dave has been my Service Advisor with each visit to the Service Center and I've always received first class treatment from him and staff. From appoint Dave has been my Service Advisor with each visit to the Service Center and I've always received first class treatment from him and staff. From appointment to service completion, I can't say enough how much I appreciate how easy and comfortable he makes the entire process. More