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Austin INFINITI

Austin, TX

Overview
Reviews
Vehicles
4.7
810 Reviews
Call Dealership (512) 220-0920
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8140 Burnet Rd

Austin, TX

78757

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Showing 810 reviews

July 27, 2023

Darian did an excellent job helping me search what I was looking for. He was very helpful and professional. If you are looking for assistance I definitely recommend requesting for Darian! More

by Izaihafranco46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darian Sams
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Jul 27, 2023 -

Austin INFINITI responded

Your generous words for Darian are greatly appreciated, and we will be sure to pass this along to him! Thank you for being part of our Austin INFINITI family. We are grateful to have you as our client, and we wish you all the best with your new purchase! :) - The Team at Austin INFINITI

July 18, 2023

A great place and the people who work there are awesome I really enjoy my visit More

by Duck head
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Lindsey
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Jul 20, 2023 -

Austin INFINITI responded

Thanks a million for providing these compliments for our team! We appreciate you choosing us to assist, and we hope to have the opportunity to serve you again in the future. Have a wonderful rest of your day! :) - The Team at Austin INFINITI

July 14, 2023

Perfect car with a perfect dealer experience. Definitely recommend this dealer, the sales people and customer service reps. More

by timplaza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Nichols, John Fisher
Report | Print
Jul 17, 2023 -

Austin INFINITI responded

Timplaza, we're over the moon to see that your vehicle purchasing experience was nothing short of exceptional! Thank you for providing these words of encouragement and support for our team. We're lucky to have you as part of the family, and we hope you love your new INFINITI for years to come. Congratulations! :) - The Team at Austin INFINITI

June 14, 2023

Trevor went over and beyond somebody give him a raise. He didn't waste my time or disappoint. Dealership was fantastic too More

by D's knuts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Urbina, Cody Shawver
Report | Print
Jun 15, 2023 -

Austin INFINITI responded

We appreciate your friendly feedback towards Trevor and we will be sure to pass it along to him! Thank you for supporting us and please let us know what we may assist with in the future. :) - The Team at Austin INFINITI

May 23, 2023

Excellent service department! We have had the same service advisor for years and he is a big reason why we keep using this dealership over one that is closer to us! More

by donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
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May 30, 2023 -

Austin INFINITI responded

Donna, thank you for coming to see Dave for all these years! He is awesome and it makes us proud to see that he has always provided a first-class experience. We appreciate your support and look forward to serving you again in the future. Thank you for making the drive out to see us! :) - The Team at Austin INFINITI

May 22, 2023

I'm extremely disappointed any auto technician that looked at my vehicle. The service provided was well Under the expectation That I have a awesome infiniti, I would like a full refund for the amount t More

by knowledge4lyfe42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
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May 23, 2023 -

Austin INFINITI responded

Hi there, and thank you for taking the time to share your feedback with us. Our team works diligently to provide superb services to each client, so it's disheartening to see this is the impression you were left with. This is certainly not the kind of experience our service team is trained to provide, and I would appreciate the opportunity to speak with you more and see what I may do to rectify this issue. At your leisure, please contact me directly at Joshua.Sandoval@austininfiniti.com and I will be happy to help. Thank you again and I look forward to speaking with you soon. - Josh Sandoval, Service Manager

May 17, 2023

Had excellent interaction with internet salesperson even though we didn’t end up being able to test drive the car. Very friendly More

by Abrdh98
Recommend Dealer
Yes
Employees Worked With
Corey Freitag
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May 23, 2023 -

Austin INFINITI responded

Abrdh98, we are lucky to have supportive clients like yourself! Thank you for giving us the opportunity to provide an exceptional vehicle purchasing experience. We will be sure to share this kindhearted feedback with Corey, and we hope you enjoy your new vehicle for years to come. Thanks a million and congrats! :) - The Team at Austin INFINITI

April 28, 2023

Great experience, Professional staff, clean and hospitable environment. I would recommend my friends and family. More

by j_janel1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fisher, PJ Garcia
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May 02, 2023 -

Austin INFINITI responded

J_janel1, thank you for providing this top-notch review for John and PJ! We take pride in providing exceptional experiences and we're always here to assist you with any questions or concerns you may have. Our team is dedicated to ensuring that your ownership experience is as seamless and enjoyable as possible, so please don't hesitate to reach out if there's anything we can do to help! Thanks again and happy motoring. :) - The Team at Austin INFINITI

April 21, 2023

My experience at Austin Infinity service was a breath of fresh air. I purchased my son’s pre-owned 2015 Q50 from another dealership and it needed some minor repairs. Jon Simmons was direct, honest and did More

by MJ Graeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Simmons
Report | Print
Apr 24, 2023 -

Austin INFINITI responded

Thank you for supporting what we do here, MJ! It was our pleasure to assist you and we will be sure to pass your kind sentiments on to Jon. We hope your son is loving his Q50 and we hope to have the opportunity to serve you again in the future! Thanks again and take care. :) - The Team at Austin INFINITI

April 19, 2023

Excellent service, overall interactions, Joe Nichols was great and communicative, and it was a great experience. Thank you!! More

by Lindsie A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Nichols
Report | Print
Apr 20, 2023 -

Austin INFINITI responded

Lindsie, congratulations on your gorgeous new QX80! We are so excited to have you as part of our Austin INFINITI family, and it makes us proud to see that Joe provided an impeccable experience from start to finish. Thank you for the supportive feedback! :) - The Team at Austin INFINITI

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