Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Austin INFINITI
Austin, TX
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 808 reviews
May 26, 2019
Another great service experience at Austin Infinity I took my QX60 in for regular 5000 mile service without an appointment, knowing other items likely needed to taken care of based on results of my prev I took my QX60 in for regular 5000 mile service without an appointment, knowing other items likely needed to taken care of based on results of my previous multipoint inspection. Sure enough I needed new rear brakes, tire alignment after rebalancing two tires showing inconsistent wear, and in Cain air filter. My service advisor Bobby is awesome. Once he informed me the additional services were recommended I approved them. Then he volunteered a loaner car so I wasn’t stuck waiting most of my Saturday in the dealership. He had a beautiful black QX80 for me to use the rest of the day which allowed me to run errands I needed to take care of. Services were completed on time and in the estimated price range. Thank you Austin Infiniti and Bobby! More
by Austin Infiniti Fan
Employees Worked With
Bobby Davis
May 22, 2019
SERVICE VISIT DROPPED OF VEHICLE FOR DIAGNOSTICS. RECIEVED A THUROUGH ESTIMATE AND WAS PLEASED WITH THE HANDLING OF THE VISIT. WILL CONTINUE TO SEND WORK TO BOBBY D DROPPED OF VEHICLE FOR DIAGNOSTICS. RECIEVED A THUROUGH ESTIMATE AND WAS PLEASED WITH THE HANDLING OF THE VISIT. WILL CONTINUE TO SEND WORK TO BOBBY DAVIS. More
by nyle maxwell used car recond
Employees Worked With
Bobby Davis
May 17, 2019
Quick in and out 10,000 mile service. Drop off at Monday, 7:30 am appointment - with loaner car. Receive text 9:20 am - car is ready. Car looked good after wash. This 10,000 mile service. Drop off at Monday, 7:30 am appointment - with loaner car. Receive text 9:20 am - car is ready. Car looked good after wash. This is the second included maintenance. More
by AustinInfinitiQX80
Employees Worked With
Bobby Davis
May 14, 2019
Always a perfect service experience Thanks to Dave and all the service techs plus the staff in the service waiting area. Hard to imagine a better automotive service experience. I’ll neve Thanks to Dave and all the service techs plus the staff in the service waiting area. Hard to imagine a better automotive service experience. I’ll never go anyplace else. More
by Willymac
Employees Worked With
Dave Henricks
May 14, 2019
Best Customer Service Ever! Everyday I am grateful that I bought my Infinite from this dealership. Everyone at this place is top notch, first rate people. La Toya is such a joy, Everyday I am grateful that I bought my Infinite from this dealership. Everyone at this place is top notch, first rate people. La Toya is such a joy, she's always so happy and bubbly. Also, thanks to Bobby in service who is very professional and communicates promptly. More
by Infinite Lover!
Employees Worked With
Bobby Davis, Latoya Valdez
May 13, 2019
Great service! I have been a customer of Austin Infiniti since 2004 and their service is consistently excellent! I can't say enough good things about Monte Reger wh I have been a customer of Austin Infiniti since 2004 and their service is consistently excellent! I can't say enough good things about Monte Reger who has been my service advisor for almost the entire time I have been their customer. I recently had my Infiniti serviced and there was some miscommunication on my part about the scheduling of the loaner vehicle. Monte and another staff person called me to make sure I was taken care of. All went very well. They are professional, personable, and trustworthy! More
by JL123
Employees Worked With
Monte Reger
May 05, 2019
Quick and Easy Oil Change Just drove up without appt for oil change. Their express service got me in and out in about an hour including a free car wash - great service! Just drove up without appt for oil change. Their express service got me in and out in about an hour including a free car wash - great service! More
by SterlingG
Employees Worked With
Jeffrey Smith
May 02, 2019
Great Experience We went in to the dealership after 5 pm. It was close to closing time, but our sales associate, Juan, gave us as much attention as we needed. In addit We went in to the dealership after 5 pm. It was close to closing time, but our sales associate, Juan, gave us as much attention as we needed. In addition, we completed everything we needed to do in a timely fashion and walked away with a new car. The service and attention to detail was fantastic! Thanks Austin Infiniti! More
by Keishab
Employees Worked With
Juan Lujan, Ray Jaladoni
April 30, 2019
New lease car My service was excellent. I was carefully walked through each process. All questions answer. You cannot asked for better customer service. You should My service was excellent. I was carefully walked through each process. All questions answer. You cannot asked for better customer service. You should come try them out. More
by Davis 1102
Employees Worked With
Burak Baysu
April 29, 2019
Smooth and Excellent Burak was extremely nice and stayed communicated with me before and after purchase of my car. My experience at the dealership was also great, everyone Burak was extremely nice and stayed communicated with me before and after purchase of my car. My experience at the dealership was also great, everyone was nice and answered any questions my family and I had. Even though we arrived an hour before closing time there was no rush to the process. Would definitely recommend Austin Infiniti! More
by Alyssa Reyes
Employees Worked With
Sean Bowles, Burak Baysu
