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Austin INFINITI
Austin, TX
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
May 27, 2019
Great service as usual Nick is always great to work with. He's serviced my Q70 since I purchased it and also serviced my QX4 umpteen years ago. The Infiniti crew are alway Nick is always great to work with. He's serviced my Q70 since I purchased it and also serviced my QX4 umpteen years ago. The Infiniti crew are always on their game and so courteous and helpful. As soon as you hit the service area, you are greeted and cared for. Nick goes above and beyond to help and is good at educating people who don't know much about cars (that's me!). I am please to be a loyal customer with Nick and Austin Infiniti! More
by Chris - John 3:16
Employees Worked With
Nicholas Lefebvre
May 27, 2019
High Tech way to great Customer Service! Infinity has found a very efficient use of technology for automotive service. It starts with old-fashioned personal interaction to clearly communicate Infinity has found a very efficient use of technology for automotive service. It starts with old-fashioned personal interaction to clearly communicate your service request and then a text message pops up on your cellphone with radio button "accept"/"decline" for every issue found by technicians. Click, authorize and in "no time" the work is done. You can even pay for the service remotely before you pick up your car,.... just great use of technology in the digital world! Great customer satisfaction! More
by Webfilter
Employees Worked With
Monte Reger, Lily Lindsey
May 26, 2019
Another great service experience at Austin Infinity I took my QX60 in for regular 5000 mile service without an appointment, knowing other items likely needed to taken care of based on results of my prev I took my QX60 in for regular 5000 mile service without an appointment, knowing other items likely needed to taken care of based on results of my previous multipoint inspection. Sure enough I needed new rear brakes, tire alignment after rebalancing two tires showing inconsistent wear, and in Cain air filter. My service advisor Bobby is awesome. Once he informed me the additional services were recommended I approved them. Then he volunteered a loaner car so I wasn’t stuck waiting most of my Saturday in the dealership. He had a beautiful black QX80 for me to use the rest of the day which allowed me to run errands I needed to take care of. Services were completed on time and in the estimated price range. Thank you Austin Infiniti and Bobby! More
by Austin Infiniti Fan
Employees Worked With
Bobby Davis
May 22, 2019
SERVICE VISIT DROPPED OF VEHICLE FOR DIAGNOSTICS. RECIEVED A THUROUGH ESTIMATE AND WAS PLEASED WITH THE HANDLING OF THE VISIT. WILL CONTINUE TO SEND WORK TO BOBBY D DROPPED OF VEHICLE FOR DIAGNOSTICS. RECIEVED A THUROUGH ESTIMATE AND WAS PLEASED WITH THE HANDLING OF THE VISIT. WILL CONTINUE TO SEND WORK TO BOBBY DAVIS. More
by nyle maxwell used car recond
Employees Worked With
Bobby Davis
May 17, 2019
Quick in and out 10,000 mile service. Drop off at Monday, 7:30 am appointment - with loaner car. Receive text 9:20 am - car is ready. Car looked good after wash. This 10,000 mile service. Drop off at Monday, 7:30 am appointment - with loaner car. Receive text 9:20 am - car is ready. Car looked good after wash. This is the second included maintenance. More
by AustinInfinitiQX80
Employees Worked With
Bobby Davis
May 14, 2019
Always a perfect service experience Thanks to Dave and all the service techs plus the staff in the service waiting area. Hard to imagine a better automotive service experience. I’ll neve Thanks to Dave and all the service techs plus the staff in the service waiting area. Hard to imagine a better automotive service experience. I’ll never go anyplace else. More
by Willymac
Employees Worked With
Dave Henricks
May 14, 2019
Best Customer Service Ever! Everyday I am grateful that I bought my Infinite from this dealership. Everyone at this place is top notch, first rate people. La Toya is such a joy, Everyday I am grateful that I bought my Infinite from this dealership. Everyone at this place is top notch, first rate people. La Toya is such a joy, she's always so happy and bubbly. Also, thanks to Bobby in service who is very professional and communicates promptly. More
by Infinite Lover!
Employees Worked With
Bobby Davis, Latoya Valdez
May 13, 2019
Great service! I have been a customer of Austin Infiniti since 2004 and their service is consistently excellent! I can't say enough good things about Monte Reger wh I have been a customer of Austin Infiniti since 2004 and their service is consistently excellent! I can't say enough good things about Monte Reger who has been my service advisor for almost the entire time I have been their customer. I recently had my Infiniti serviced and there was some miscommunication on my part about the scheduling of the loaner vehicle. Monte and another staff person called me to make sure I was taken care of. All went very well. They are professional, personable, and trustworthy! More
by JL123
Employees Worked With
Monte Reger
May 05, 2019
Quick and Easy Oil Change Just drove up without appt for oil change. Their express service got me in and out in about an hour including a free car wash - great service! Just drove up without appt for oil change. Their express service got me in and out in about an hour including a free car wash - great service! More
by SterlingG
Employees Worked With
Jeffrey Smith
May 02, 2019
Great Experience We went in to the dealership after 5 pm. It was close to closing time, but our sales associate, Juan, gave us as much attention as we needed. In addit We went in to the dealership after 5 pm. It was close to closing time, but our sales associate, Juan, gave us as much attention as we needed. In addition, we completed everything we needed to do in a timely fashion and walked away with a new car. The service and attention to detail was fantastic! Thanks Austin Infiniti! More
by Keishab
Employees Worked With
Juan Lujan, Ray Jaladoni
