Austin INFINITI

20,000 mile service. From the initial call to make the appointment, the communications and responsiveness was great. I got a call the night before the service to let me From the initial call to make the appointment, the communications and responsiveness was great. I got a call the night before the service to let me know no loaners were available and give me the option of rescheduling. I chose to go in and the care I got form Chris was superb. Good communication - and I liked the video form the tech. Since it was my first time there - the only negative is the confusing signage to direct me to the service check-in. Right off Burnet Road it sends you through the garage and into the back of the check in and in a lane parallel to the normal check in. More

Service Customer service friendliness respectful and knowledgeable staff. The work is always completed timely. They always give you a report reviews the repor Customer service friendliness respectful and knowledgeable staff. The work is always completed timely. They always give you a report reviews the report and provide estimates for any additional issues found and get your approval. More

Tire Replacements Everyone was nice and friendly. The wait time for them to replace all four tires was a little longer than I expected, but overall the experience was r Everyone was nice and friendly. The wait time for them to replace all four tires was a little longer than I expected, but overall the experience was really good. More

Personalized purchasing Cody was by far the most amazing salesman I have ever worked with. He was humble in his approach, knowledgeable of the product, and worked tirelessly Cody was by far the most amazing salesman I have ever worked with. He was humble in his approach, knowledgeable of the product, and worked tirelessly to make a purchase work with our given circumstance. I have never had a great car purchasing experience prior to this visit. That is why I have no brand loyalty when it comes to purchasing another vehicle. That will change in it comes time to upgrade. I will be buying an Infinity and hopefully get a chance to work with Cody again. More

Great Service Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were Through, no pressure, informative, courteous, outstanding service. Briana was amazing and kept me informed throughout the entire service. They were quick and I even got to work on time. More

Just Wonderful... wonderful customer service Because the services was wonderful really did help me out, Maurice Dancy, and especially Tony at Burnett road, I really so Thankful so Grateful..... Because the services was wonderful really did help me out, Maurice Dancy, and especially Tony at Burnett road, I really so Thankful so Grateful..... Thank you very much.... More

Service Above and Beyond Having been a Mercedes-Benz driver for years, I was a bit reticent about what service I could expect from Infiniti. I was aware it was a good brand, b Having been a Mercedes-Benz driver for years, I was a bit reticent about what service I could expect from Infiniti. I was aware it was a good brand, but Mercedes is known for having professional service departments. Frankly, I have found Infinity of Austin to be on equal footing. Professional, courteous, spotless, and accurate. And it's not my first visit for routine service. I highly recommend these guys. You'll be hard pressed to find a better customer service agent than Chris Hamm. More

Great visit, found my dream car!! Awesome sales and supporting staff, great selection of new and quality used vehicles, great show room and service department, I had a great experience Awesome sales and supporting staff, great selection of new and quality used vehicles, great show room and service department, I had a great experience Brad was very knowledgably and attentive (thank you) More