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Austin INFINITI
Austin, TX
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
October 25, 2019
Excellent professionalism and service! Latoya was excellent with her professionalism and service. She kept me informed with the process and there was not pressure to replace a tire that ma Latoya was excellent with her professionalism and service. She kept me informed with the process and there was not pressure to replace a tire that may need replacement because of a nail puncture that can not be repaired. Also, she replaced my battery under my warranty which shows she was looking out for me as a customer. Overall, good experience! Also, love that my car was washed and cleaned on the inside! More
by Mary Twomey
Employees Worked With
Latoya Valdez
October 25, 2019
Outstanding service Contacted my service rep, Monte Reger regarding a heating issue. Prompt, professional, courteous response from Monte. Repairs took place as requested. Contacted my service rep, Monte Reger regarding a heating issue. Prompt, professional, courteous response from Monte. Repairs took place as requested. Highly efficient process from initial contact, dropping off vehicle, jumping in a loaner vehicle, on my way. Returning of vehicle was just as efficient. More
by MaineGuy
Employees Worked With
Monte Reger
October 24, 2019
Dave Hendricks was thorough and did a great job. Infiniti has always been a very class act in their relationship, honesty and integrity in their servicing my QX56. They only repair or service what i Infiniti has always been a very class act in their relationship, honesty and integrity in their servicing my QX56. They only repair or service what is required and always do a good job. the staff is friendly and my vehicle is always serviced quickly. I'll be buying another at some point. More
by john squires
Employees Worked With
Dave Henricks
October 24, 2019
10,000 mile service. My experience has always been excellent over the past 10 years! Nick is has become a friend and is excellent at every level! I enjoy owning and operat My experience has always been excellent over the past 10 years! Nick is has become a friend and is excellent at every level! I enjoy owning and operating my Infinitys, and do not consider any other cars. More
by Dr Dan
Employees Worked With
Nicholas Lefebvre
October 16, 2019
Satisfied Customer Went in for service engine soon light, found out it was part of the catalytic converter which is a $2700 repair, just so happened to be covered under Went in for service engine soon light, found out it was part of the catalytic converter which is a $2700 repair, just so happened to be covered under warranty and I didn’t have to pay for anything! I am so satisfied with my service representative Chris Hamm for taking care of my vehicle! More
by DarrahForman
Employees Worked With
Chris Hamm
October 16, 2019
QX60 Service If you haven't decided what brand to buy - choose Infiniti - we have three right now and they are all better than any car I've ever owned. And if you If you haven't decided what brand to buy - choose Infiniti - we have three right now and they are all better than any car I've ever owned. And if you aren't sure which dealer to choose - make it Austin Infiniti. Honestly, I have never dealt with dealers and service managers that are more competent and pleasant. I get nothing for this review, well, maybe a free diet coke the next time I'm there! More
by jim
Employees Worked With
Troy Johnson, Dana Woodbury, Dave Henricks
October 15, 2019
QX 60 Recall I received notice from Infiniti that my car might need a new actuator for the ABS system. I scheduled the appointment 2 weeks ahead. They evaluat I received notice from Infiniti that my car might need a new actuator for the ABS system. I scheduled the appointment 2 weeks ahead. They evaluated the QX60 quickly and determined it was involved in the recall. They issued me a loaner QX60 and I was off. However, they later notified me that they did not have the part and it would take 2 additional days. The recall replacement was done, they inspected the car, changed the battery (under warranty) and washed it up. Overall, I am quite pleased, but wished they would have ordered the part in the two weeks before my appointment to avoid the extra two day wait. More
by Dave
Employees Worked With
Brianna
October 12, 2019
fast and easy service They had a service rep ride in the car with me and he heard the noise quickly and knew what the issue was. My car was ready in a short time They had a service rep ride in the car with me and he heard the noise quickly and knew what the issue was. My car was ready in a short time More
by Jiji
Employees Worked With
Bobby Davis
October 11, 2019
Everyone at the dealership was super nice Everyone at the dealership was super friendly. I like you the text messaging for additional service and payment. It made the service super fast and Everyone at the dealership was super friendly. I like you the text messaging for additional service and payment. It made the service super fast and easy. More
by Gary Ricke
Employees Worked With
Lily Lindsey
October 10, 2019
New Car Comfortable and easy car buying experience. Everyone was very helpful and informative:when we had questions. Very happy and pleased so far with our Q Comfortable and easy car buying experience. Everyone was very helpful and informative:when we had questions. Very happy and pleased so far with our QX50. More
by New Infiniti Customer
Employees Worked With
Dana Woodbury, John Fisher, Ray Jaladoni, Kayla Martin
