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Austin INFINITI
Austin, TX
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
January 02, 2020
Very Pleasant Very pleased with the customer service. Three time Infinity owner and have been pleased with the service and experience every time.I would and do reco Very pleased with the customer service. Three time Infinity owner and have been pleased with the service and experience every time.I would and do recommend this dealership to friends and family. More
by dwayne.tatum
Employees Worked With
Dave Henricks, Jon Simmons, Ray Jaladoni
January 01, 2020
We had a great experience! Great people to work with at AI and service! Very happy with the Austin Infiniti team and how they were very attentive. AI and service! Very happy with the Austin Infiniti team and how they were very attentive. More
by Dan
Employees Worked With
Troy Johnson, Monte Reger, Joe Nichols, Luis Versalles
December 30, 2019
Bobby Davis is the excellence of execution. It is so awesome to have an incredible team working on my vehicle from start to finish they exceeded every expectation at every turn. Technician was It is so awesome to have an incredible team working on my vehicle from start to finish they exceeded every expectation at every turn. Technician was so complete in explanation of every detail of what he was doing with my vehicle. Service advisor Bobby Davis should be a corporate trainer somewhere on how to exceed expectations of the customer.. More
by servcenterprez@aol.com
Employees Worked With
technician needs to be acknowledged for excellence, Bobby Davis
December 27, 2019
My service contact was wonderful and had everything ready for me when I mismanaged my time and forgot an appointment. Fabulous! I’m so happy we get to go there! for me when I mismanaged my time and forgot an appointment. Fabulous! I’m so happy we get to go there! More
by Jo
Employees Worked With
Latoya Valdez
December 25, 2019
Very Happy with staff and service Very happy with staff and service.Very happy with staff and service.Very happy with staff and service.Very happy with staff and service. Ha Very happy with staff and service.Very happy with staff and service.Very happy with staff and service.Very happy with staff and service. Ha More
by dkylar
Employees Worked With
Nicholas Lefebvre, PJ Garcia
December 12, 2019
My Q60 Coupe Iridium Blue Chris Corn has been wonderful to me since the day I walked into Infiniti and as a salesperson myself, I can tell you that he's AWESOME! I absolutely Chris Corn has been wonderful to me since the day I walked into Infiniti and as a salesperson myself, I can tell you that he's AWESOME! I absolutely love my 2017 Q60 Coupe Iridium Blue that after my lease was up, I decided to purchase my Infiniti. Thanks Chris for taking such great care of me....so happy you're back...I missed you while you were away! Sincerely, Lisa More
by Lisa
Employees Worked With
Chris Corn
December 10, 2019
Excellent service I was pulling out of my driveway when the tire warning light came on and I saw that one of my tires was 6 psi lower than the other three. I knew that I was pulling out of my driveway when the tire warning light came on and I saw that one of my tires was 6 psi lower than the other three. I knew that wasn't good, so I went straight to the dealership knowing that I did not have an appointment, but hoping they could get me in. My service adviser, Latoya, was able to get me in quickly. Turns out, there was a nail in my tire. They also fixed a recall while I was there. I had purchased the tire protection plan when I leased my car, so there was no charge for my repairs as everything was covered under the protection plan and warranty. I enjoyed a nice latte and pastry, and watched ESPN while I waited. I was in and out in under 2 hours, which I thought was great since I did not have a pre-scheduled appointment. Everyone there is so helpful and professional. I highly recommend this dealership and service department. I'm on my 2nd Infiniti and I'm a customer for life. More
by KATHYPRIDE
Employees Worked With
Latoya Valdez
December 05, 2019
Always good service I've always had a good experience with the Austin Infiniti service department. Briana is great and keeps me up to date on the progress of my repair. I've always had a good experience with the Austin Infiniti service department. Briana is great and keeps me up to date on the progress of my repair. More
by Larry
Employees Worked With
Briana Sherrill
December 04, 2019
Oil change and water leak Bobby was very knowledgeable and immediately suggested the leak around door might actually be from a plugged sun roof drain. He was correct. Bobby sta Bobby was very knowledgeable and immediately suggested the leak around door might actually be from a plugged sun roof drain. He was correct. Bobby stayed in touch and worked with me as I dealt with a possible insurance claim. Overall I am very impressed and happy with service at Austin Infiniti, More
by monee53
Employees Worked With
Bobby Davis, Latoya Valdez
