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Austin INFINITI
Austin, TX
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 24, 2020
Latoya Valdez did an amazing job making sure I was taken care of and my QX80. She went above and beyond the call of duty by attending me as soon as I arrived to the dealer, having a loaner vehicle ready for care of and my QX80. She went above and beyond the call of duty by attending me as soon as I arrived to the dealer, having a loaner vehicle ready for me to get back to work, and staying in contact with me through the process. She even helped me save some money by checking on my tires. They were purchased from Austin Infinity so I saved the cost on rotations. I left the dealer very pleased and satisfied. More
by garza
Employees Worked With
Latoya Valdez
January 24, 2020
Another Great Experience For the last 20 years I have depended on Austin Infiniti and my service rep, Monte Reger, to handle all aspects of caring for my multiple Infiniti's t For the last 20 years I have depended on Austin Infiniti and my service rep, Monte Reger, to handle all aspects of caring for my multiple Infiniti's that I've purchased over this span of time. The primary reasons that I've chosen Infiniti is for the comfort and utility of each vehicle. Monte Reger has been a key component in providing all of my vehicles the best of care in an extremely timely, professional and caring manner. Monte always makes me feel like I'm his only customer. He's always accessible and is highly responsive to my calls, texts and emails. The entire crew in the Service Department are exceptional. They help each other's customers out. It's a true Team Effort! I can't say enough wonderful things about every experience I've had at Austin Infiniti. Thanks so much for taking such excellent care of all of my vehicles. More
by MaineGuy
Employees Worked With
Monte Reger
January 13, 2020
Seamless Sales Experience Very smooth sales and check-out experience, standing alone and also in comparison to experiences at other dealerships (many negative). We would certa Very smooth sales and check-out experience, standing alone and also in comparison to experiences at other dealerships (many negative). We would certainly consider purchasing from this dealership again--and driving a few hours to do so. More
by Chris
Employees Worked With
John Fisher, Chris Corn
January 11, 2020
Great experience! Cody was excellent to work with. We bought an older used vehicle and Infiniti actually replaced a torn liner on the inside door, broken taillight, an Cody was excellent to work with. We bought an older used vehicle and Infiniti actually replaced a torn liner on the inside door, broken taillight, and paint work before we took the vehicle. They also include a 3 month warranty on the vehicle at no extra charge. I was very impressed by their service and the friendliness of everyone who works there. We will be back! More
by Linda
Employees Worked With
Ray Jaladoni, Cody Shawver
January 05, 2020
This is the third QX80 I've bought from Troy. The worst part of car buying is the amount of time it takes once you've decided to buy. Not true with Troy and his team at Austin Infiniti! We agree The worst part of car buying is the amount of time it takes once you've decided to buy. Not true with Troy and his team at Austin Infiniti! We agreed on a price and I was driving away in my new vehicle 45 minutes later having had a solid briefing of all the features of my vehicle. I was a No Hassle buying experience! More
by RockyM
Employees Worked With
Troy Johnson, John Fisher, PJ Garcia, Kayla Martin
January 04, 2020
Went in for an oil change . No hassle ...no trying to sell me other things. Nice waiting area ! Texted from tech when they started and finished my car. Excellent service! sell me other things. Nice waiting area ! Texted from tech when they started and finished my car. Excellent service! More
by DebbieG
Employees Worked With
Monte Reger
January 03, 2020
Great service and good attitude....he is willing to help the customer out and get everything worked out ... would def recommend to anyone else whose buying a car the customer out and get everything worked out ... would def recommend to anyone else whose buying a car More
by Honore.clayton
Employees Worked With
Konstantin Allen
January 02, 2020
Very Pleasant Very pleased with the customer service. Three time Infinity owner and have been pleased with the service and experience every time.I would and do reco Very pleased with the customer service. Three time Infinity owner and have been pleased with the service and experience every time.I would and do recommend this dealership to friends and family. More
by dwayne.tatum
Employees Worked With
Dave Henricks, Jon Simmons, Ray Jaladoni
January 01, 2020
We had a great experience! Great people to work with at AI and service! Very happy with the Austin Infiniti team and how they were very attentive. AI and service! Very happy with the Austin Infiniti team and how they were very attentive. More
by Dan
Employees Worked With
Troy Johnson, Monte Reger, Joe Nichols, Luis Versalles
