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Austin INFINITI

Austin, TX

4.7
808 Reviews

8140 Burnet Rd

Austin, TX

78757

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Showing 808 reviews

February 04, 2024

Worst experience I ever had. Had to drive 2 hours to see car. Dealership sold car while I was on the road, would not hold it for me after making a reservation. Salesman sold m More

by craig_kamradt
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Left message with Management, never replied. , LT Sanchez
Feb 06, 2024 -

Austin INFINITI responded

Craig, thank you for your review. We are constantly striving to deliver exceptional experiences to our guests, and I'd like to take this opportunity to address the concerns you have raised. In regards to the reservation process, LT did offer to put a reservation on the unit for you, however, you declined this. Additionally, we encountered challenges in maintaining consistent communication with you, as phone calls were not a preferred method of contact. We understand you are frustrated with the turnout of this process, and we apologize for any inconvenience. If there is anything more you would like to discuss here, please feel welcome to contact me directly at Luis.Versalles@austininfiniti.com and I will be happy to assist. Thank you again and take care. - Luis Versalles, Sales Manager

Feb 08, 2024 -

craig_kamradt responded

Mr. Versalles, LT never offered to put a reservation on the car that I know of. Phone calls may not have been preferred, but they could have happened. I am sorry he didn't care enough about this customer. And I see you don't really care about me as a customer. I have no idea what you mean by a reservation. I had an appointment to see the Corvette at 2:30 pm. We drove almost 2 hours to see that car. I guess you are saying this misunderstanding is ALL MY FAULT. I hope you treat other customers better than YOU have treated me. Again, I have no idea what you are referring to about a reservation beyond I had an appointment to see the car. If more than that was needed, he never informed me. I have not deleted the text messages from LT, and I will see where he asks for a reservation. Craig Kamradt

January 23, 2024

By far the quickest, simplest, and most relaxing car buying experience we have had. Straight to the point, no sales gimmicks or pressure to buy add-ons, just a quick and simple transaction as we wanted. More

by simon.laming
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Hall
Jan 25, 2024 -

Austin INFINITI responded

Simon, this is exactly the kind of experience we always strive to provide! Thank you so much for being a fan of what we do here. Enjoy your new vehicle and please let us know what we may assist with down the road! :) - The Team at Austin INFINITI

January 17, 2024

Great experience! I look to work with people and companies that like, trust and understand. Dave was professional, effective and efficient. More

by Mcphee64000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Jan 25, 2024 -

Austin INFINITI responded

Thank you for the glowing review! We are over the moon to see that Dave provided an experience worth bragging about, and we will be sure to pass your kind sentiments along to him. Let us know what we can do for you moving forward! :) - The Team at Austin INFINITI

January 12, 2024

Family owned dealership that is honest and compassionate. They did an amazing job on surprising my daughter for her birthday. More

by erinbrln
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Henricks, Mario Hall, Andrew Burrow, Ariana Saldivar
Jan 25, 2024 -

Austin INFINITI responded

What a wonderful review you have provided for our team! Thank you so much for selecting us to serve you. It was a joy making your daughter's birthday special, and we hope to have the opportunity to serve you again in the future! :) - The Team at Austin INFINITI

January 10, 2024

I have been very satisfied with Austin Infiniti's promptness and professionalism. It has been a pleasure working with Mario Hall. His patience and directness have been greatly appreciated. I enjoy More

by fasmith04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Hall
Jan 25, 2024 -

Austin INFINITI responded

Frederick, you are too kind! It means the world to see this raving review for Mario, and we will be sure to pass it along to him. Congratulations on your new vehicle and thank you for being part of our Austin INFINITI family! :) - The Team at Austin INFINITI

September 20, 2023

Superior service every time! I have been a loyal Infiniti customer for years and they never disappoint me. Always on time, always quick and thorough! More

by lucinda Doyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Sep 21, 2023 -

Austin INFINITI responded

Lucinda, thank you for choosing us time and time again! We greatly appreciate your continued support, and we look forward to welcoming you back again in the future. Have a great rest of your week! :) - The Team at Austin INFINITI

August 31, 2023

The service team at Austin Infiniti has always been very thorough and professional. Dave is excellent and I really appreciate him and the team. Thank you More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenham Palmer, Dave Henricks
Sep 01, 2023 -

Austin INFINITI responded

Tara, we greatly appreciate these generous compliments you have provided for Dave! Thanks a million for being part of our Austin INFINITI family. We look forward to serving you again next time! :) - The Team at Austin INFINITI

July 28, 2023

My girlfriend and I bought a new vehicle a while back, stacy solberg did an incredible job of helping us. Very personable and smart. Great work ma'am! More

by lukenikko9
Recommend Dealer
Yes
Employees Worked With
Stacy Solberg
Aug 02, 2023 -

Austin INFINITI responded

Thanks for selecting us to assist you, Lukenikko9! It brings us joy to see that Stacy went above and beyond to help you find the perfect vehicle, and we hope you love it for years to come. We're super stoked to have you as part of the Austin INFINITI family! :) - The Team at Austin INFINITI

July 27, 2023

Darian did an excellent job helping me search what I was looking for. He was very helpful and professional. If you are looking for assistance I definitely recommend requesting for Darian! More

by Izaihafranco46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darian Sams
Jul 27, 2023 -

Austin INFINITI responded

Your generous words for Darian are greatly appreciated, and we will be sure to pass this along to him! Thank you for being part of our Austin INFINITI family. We are grateful to have you as our client, and we wish you all the best with your new purchase! :) - The Team at Austin INFINITI

July 18, 2023

A great place and the people who work there are awesome I really enjoy my visit More

by Duck head
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Lindsey
Jul 20, 2023 -

Austin INFINITI responded

Thanks a million for providing these compliments for our team! We appreciate you choosing us to assist, and we hope to have the opportunity to serve you again in the future. Have a wonderful rest of your day! :) - The Team at Austin INFINITI

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