Austin INFINITI

I’ve been coming to Austin Infiniti for service, but this was the first time working with a sales team member for a new vehicle. I’m so glad I worked with Zaira. From her personable interaction with me this was the first time working with a sales team member for a new vehicle. I’m so glad I worked with Zaira. From her personable interaction with me to her positive energy, she made my experience exceptional. Prior to my appointment, she corresponded with me to ensure I had a time that worked for my schedule and was very accommodating when I kept having to reschedule due to work. The day of my appointment, she had a car picked out for me and when it turned out that the car sold before I got there, she found me an even better model! We had a fun test drive after which she was able to work within my budget and drove away in a fabulous new ride. In addition to working with Zaira, she connected me with John who walked me through my car’s features and even gave me a sweet tip on how to easily place it on neutral. All in all, I’m very pleased with my first car buying experience at the dealership. Thanks Zaira and John! More

This was my 1st time to this dealership. i needed an oil change and I am under warranty. Everyone was friendly and very professional. Trevor explained what the service consisted of. Technici i needed an oil change and I am under warranty. Everyone was friendly and very professional. Trevor explained what the service consisted of. Technician communicated via text from Trevor - 2 additional Adonis - break fluid and wiper blades. I did not choose the break fluid but I had noticed issues with my blades - so I had them change these. I live 1 1/2 hour outside of Austin. I need to make sure I am comfortable with all work especially driving home. More

I had walked into the showroom not sure on whether I even wanted an Infiniti. Was looking at Lexus and other options. One look at the car and after an excellent 2.5 hour session with PJ Garcia who patiently wanted an Infiniti. Was looking at Lexus and other options. One look at the car and after an excellent 2.5 hour session with PJ Garcia who patiently took us through all the innumerable features and an amazing test drive where he encouraged me to test out all the power and thrust I could subject it to. I was sold there and then and bought the car within 3 hours of entering the showroom. Great ambience backed by great sales skills by PJ. More

My service adviser Lily was outstanding! !!!! She let me know everything that was going on with my car from start to finish. She is very knowledgeable in all aspects of her job. She answere !!!! She let me know everything that was going on with my car from start to finish. She is very knowledgeable in all aspects of her job. She answered every question I had in a courteous manner. All in all, she is very thorough and detailed in her work load. Not just for me, but for all who she was helping. I seen her just hustling everywhere multitasking. I would highly recommend her . I give her 5 stars of customer service. Thanks Infiniti for having such a valuable employee. Julie McDaniel More

Worst experience I ever had. Had to drive 2 hours to see car. Dealership sold car while I was on the road, would not hold it for me after making a reservation. Salesman sold m Had to drive 2 hours to see car. Dealership sold car while I was on the road, would not hold it for me after making a reservation. Salesman sold me out to another salesman. If he had called, I would told him coming for my reservation. Instead, he sent a test after I left home and didn't see it until I was heading back home. Worst experience I have ever had, I will never go back Austin Infiniti or talk to LT again. Me and my wife left disrespected by the salesman and the Austin Infiniti. Craig More

By far the quickest, simplest, and most relaxing car buying experience we have had. Straight to the point, no sales gimmicks or pressure to buy add-ons, just a quick and simple transaction as we wanted. buying experience we have had. Straight to the point, no sales gimmicks or pressure to buy add-ons, just a quick and simple transaction as we wanted. We were out the door with our new car in about 30 mins More

Great experience! I look to work with people and companies that like, trust and understand. Dave was professional, effective and efficient. I look to work with people and companies that like, trust and understand. Dave was professional, effective and efficient. More

Family owned dealership that is honest and compassionate. They did an amazing job on surprising my daughter for her birthday. They did an amazing job on surprising my daughter for her birthday. More

I have been very satisfied with Austin Infiniti's promptness and professionalism. It has been a pleasure working with Mario Hall. His patience and directness have been greatly appreciated. I enjoy promptness and professionalism. It has been a pleasure working with Mario Hall. His patience and directness have been greatly appreciated. I enjoy working with someone from my native state of Mississippi. As a result, he provided me with the best solution and recommendation. When it comes to working with someone, it's extremely important to find one who has shown patience with their clients in the past. Rather than only focusing on the sale, he wanted to be sure all questions were answered. Even though we could have gotten a vehicle anywhere else and more affordable, we decided to work with Mario. We were willing to pay the extra shipping fee because working with Austin Inifini and Mr. Hall was worth it. It will be a pleasure to work with Austin Inifiniti again in the near future! More

Superior service every time! I have been a loyal Infiniti customer for years and they never disappoint me. Always on time, always quick and thorough! I have been a loyal Infiniti customer for years and they never disappoint me. Always on time, always quick and thorough! More