Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Austin INFINITI
Austin, TX
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 810 reviews
July 15, 2020
Austin Infiniti Rocks! I've been a customer of CAG-Austin Infiniti for ten years now and I've had nothing but excellent service from them. These guys know how to treat thei I've been a customer of CAG-Austin Infiniti for ten years now and I've had nothing but excellent service from them. These guys know how to treat their customers right! More
by felix.ware
Employees Worked With
Dave Henricks
July 14, 2020
Dave is the best service guy ever Thanks Dave for repairing the broken back windshield of our SUV . Your kindness in dealing with State Farm is greatly appreciated. And the loaner c Thanks Dave for repairing the broken back windshield of our SUV . Your kindness in dealing with State Farm is greatly appreciated. And the loaner car was made it so convient . Keep up the good work Dave ! More
by jay willems
Employees Worked With
Dave Henricks
July 14, 2020
Simple and confortable no appointment service I showed up for a simple oil change and tire rotation. I was comfortably and safely seated in the lounge with a hot coffee. The team kept me informed I showed up for a simple oil change and tire rotation. I was comfortably and safely seated in the lounge with a hot coffee. The team kept me informed on the progress and despite a little longer wait than expected, the overall experience was very positive. More
by Hugo
Employees Worked With
Jon Simmons
July 10, 2020
Another Outstanding Service Experience I've owned multiple Infiniti vehicles since 1995. I've taken each of them for 100% of their service needs to Austin Infiniti. I have always been imp I've owned multiple Infiniti vehicles since 1995. I've taken each of them for 100% of their service needs to Austin Infiniti. I have always been impressed with the customer service I've received. I primarily deal with Monte Reger and he's a true gem. Monte is always professional, exhibits a great sense of humor, is highly knowledgeable about whatever system I'm having issues with, is engaging, caring and just a real quality individual. HE'S the reason I take my vehicles to Austin Infiniti. Obviously the technicians who do the actual work perform at a very high level of expertise, since I've never had to return any repair for further updating. I don't mind paying the higher labor rate because they do such excellent work. Kudos to all the technicians who work on the vehicles! Just a great crew of people working as a true team to make the customer have an outstanding experience. Much appreciated. More
by MaineGuy
Employees Worked With
Monte Reger
July 09, 2020
Another great experience with Nick at Austin Infinity . Nick has been taking care of my service requirements for the past several years. He always explains what and why work is needed. I can always trust h Nick has been taking care of my service requirements for the past several years. He always explains what and why work is needed. I can always trust his good judgement. . He is an excellent employee and representative for Austin Infinity More
by danbarr_44
Employees Worked With
Nicholas Lefebvre
July 08, 2020
Great experience! Everyone was courteous and friendly, and buying here was a pleasurable experience. We are from San Antonio and chose to buy here because of the great Everyone was courteous and friendly, and buying here was a pleasurable experience. We are from San Antonio and chose to buy here because of the great reviews and the fact our daughter has bought two QX80 vehicles. Looking forward to a great adventure! More
by k.hindelang
Employees Worked With
Maurice Dancy, Troy Johnson, John Fisher, Ray Jaladoni, Kayla Martin
July 03, 2020
Great Sales Experience with Austin Infiniti Allan Dehoff the Salesman (not listed in the list below) was a real pleasure to work with. His enthusiasm was a plus in the sales process. He was mo Allan Dehoff the Salesman (not listed in the list below) was a real pleasure to work with. His enthusiasm was a plus in the sales process. He was more than willing to show us all the options and had the information handy on his smart phone. More
by roepstein
Employees Worked With
Allan Dehoff, John Fisher, Luis Versalles
July 02, 2020
Excellent attention to detail QX80 was in for 45000 maintenance. It was done, but inspection found wheel lugs loose and damaged. They replaced all the impacted parts, and we picked QX80 was in for 45000 maintenance. It was done, but inspection found wheel lugs loose and damaged. They replaced all the impacted parts, and we picked up the QX80 the next morning. Ms. Valdez's communications was excellent, via calls and text. QX80 was clean and waiting for our touchless pickup. Work covered under our pre-paid service and warranty. We paid only for the state inspection. More
by GKAustin
Employees Worked With
Latoya Valdez
July 01, 2020
What a great team at Austin Infiniti. I live in Cypress, TX and have talked to the Infiniti dealers here locally but it is either a major disappointment working with a untrained sales associate or being mad TX and have talked to the Infiniti dealers here locally but it is either a major disappointment working with a untrained sales associate or being made to feel like they are doing me a favor in dealing with me. This is not what you will get from Austin Infiniti. They were straight up with me on the phone, we talked shared information and I had an offer, including my trade within minutes. There was never a high pressure sales attitude at any step of the process. They provided me with all the information I needed to make decisions I was comfortable with. They did everything an experienced buyer expects and appreciates. Fast, friendly and surprisingly fun. We love our new 2020 QX80 and the Austin Infiniti team. More
by Dumbledore
Employees Worked With
Danny Elalouf
