Austin INFINITI

Buying my 3ed Infiniti. Lt was my Salesman and Audrey did the finishing touches. Great job by all. Lt was my Salesman and Audrey did the finishing touches. Great job by all. More

Great service. I really appreciate the personalized service provided by the staff. Would definitely recommend Infiniti. I really appreciate the personalized service provided by the staff. Would definitely recommend Infiniti. More

Dave is a great service advisor. I trust his advice and feel very welcome at the dealership. HI expertise helped me come up with a plan to slowly service items in line of urgency. Th I trust his advice and feel very welcome at the dealership. HI expertise helped me come up with a plan to slowly service items in line of urgency. Thus, allowing me to monthly go back and service on item at a time. Thus, taking away the one-time big money hit. More

Everyone was super nice and communicative regarding my vehicle repairs. Job was done quickly and thoroughly vehicle repairs. Job was done quickly and thoroughly More

Excellent customer service is the backbone of any successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has significantly increased customer retention. His exceptional communication skills help build rapport and address customer inquiries and concerns. I have observed Dave’s skills, professionalism, expert knowledge and personality help streamline work-related processes within the service department. He effectively distribute tasks, and create robust team collaboration. Dave does not hesitate to providing fresh perspectives on specific maintenance issues. He goes the extra mile to understand customer’s needs by helping them make informed decision about their vehicle. He shows confidence in communication and product knowledge, often exceeding expectations for all things service related. He has remarkable communication skills, timely completion of requests, and honest product suggestions with respect to vehicle requirements. Mario Trevino, consistently demonstrates professionalism throughout the inspection and maintenance process. His unparalleled diligence, meticulous attention to detail, and technical skills with timely completion of tasks make him a valuable asset to the Infiniti Maintenance/Service team. His attention to detail, exemplifies his technical expertise in the care and passion for not only his job, but the vehicles he service. It is an honor driving from San Antonio to Austin Infiniti to experience customer service at its finest. THANK YOU! Dave Henricks & Mario Trevino for always going above and beyond. Thank you again. More

We are planning a trip to Maine next month, we needed an oil change and a few small items checked. Jon Simmons took the car in, gave us a loaner car and had the work performed. The car was returned clean a oil change and a few small items checked. Jon Simmons took the car in, gave us a loaner car and had the work performed. The car was returned clean and ready to go! For five years Jon has been there for us and our car for any little concern, always pleasant, and professional. More

Very professional service in a clean, beautiful facility. I went in for a complimentary oil change & tire rotation. They also washed my car. I cannot rate this dealership any higher. I even received a video I went in for a complimentary oil change & tire rotation. They also washed my car. I cannot rate this dealership any higher. I even received a video of my car from the technician while I was in the waiting room. More

The Service personnel are knowledgeable, communicate well, and are very kind to customers. You leave with a certainty that all is right with your vehicle. well, and are very kind to customers. You leave with a certainty that all is right with your vehicle. More

Exceptional service, timely, professional and makes you feel like family. Highly recommend this dealer from the sale to service scythe sale. feel like family. Highly recommend this dealer from the sale to service scythe sale. More

It is an honor to be a member of the Austin Infiniti family. Let me start by saying I drive from San Antonio Texas to Austin Texas for services for my vehicle. Dave Hendrick (Service Advisor) and Mario family. Let me start by saying I drive from San Antonio Texas to Austin Texas for services for my vehicle. Dave Hendrick (Service Advisor) and Mario Trevino (Inspector) are without a doubt the ideal professionals representing Austin Infiniti extremely well. There professionalism an expertise gives customers the calm and ease of knowing that their vehicle is in the care of caring professionals. I applaud the care and concern they give each and every time I am trust my vehicle to them. They are the Abraham Lincolns of Austin Infiniti. There Dave is the most honest service advisor I have ever encountered in the 8 years of me owning my Infinity. I take pride in writing this review because all too often the bad is said but the good is always overlooked for just a thank you. I truly appreciate the expertise and being a part of an outstanding family such as Austin Infiniti. Job well done to Dave Hendrick and Mario Trevino they are always working hard at Austin Infiniti. I look forward to the next service visit. Thank you for all your hard work, dedication, outstanding customer service and most importantly your honesty. More