Austin INFINITI

Excellent customer service is the backbone of any successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has significantly increased customer retention. His exceptional communication skills help build rapport and address customer inquiries and concerns. I have observed Dave’s skills, professionalism, expert knowledge and personality help streamline work-related processes within the service department. He effectively distribute tasks, and create robust team collaboration. Dave does not hesitate to providing fresh perspectives on specific maintenance issues. He goes the extra mile to understand customer’s needs by helping them make informed decision about their vehicle. He shows confidence in communication and product knowledge, often exceeding expectations for all things service related. He has remarkable communication skills, timely completion of requests, and honest product suggestions with respect to vehicle requirements. Mario Trevino, consistently demonstrates professionalism throughout the inspection and maintenance process. His unparalleled diligence, meticulous attention to detail, and technical skills with timely completion of tasks make him a valuable asset to the Infiniti Maintenance/Service team. His attention to detail, exemplifies his technical expertise in the care and passion for not only his job, but the vehicles he service. It is an honor driving from San Antonio to Austin Infiniti to experience customer service at its finest. THANK YOU! Dave Henricks & Mario Trevino for always going above and beyond. Thank you again. More

We are planning a trip to Maine next month, we needed an oil change and a few small items checked. Jon Simmons took the car in, gave us a loaner car and had the work performed. The car was returned clean a oil change and a few small items checked. Jon Simmons took the car in, gave us a loaner car and had the work performed. The car was returned clean and ready to go! For five years Jon has been there for us and our car for any little concern, always pleasant, and professional. More

Very professional service in a clean, beautiful facility. I went in for a complimentary oil change & tire rotation. They also washed my car. I cannot rate this dealership any higher. I even received a video I went in for a complimentary oil change & tire rotation. They also washed my car. I cannot rate this dealership any higher. I even received a video of my car from the technician while I was in the waiting room. More

The Service personnel are knowledgeable, communicate well, and are very kind to customers. You leave with a certainty that all is right with your vehicle. well, and are very kind to customers. You leave with a certainty that all is right with your vehicle. More

Exceptional service, timely, professional and makes you feel like family. Highly recommend this dealer from the sale to service scythe sale. feel like family. Highly recommend this dealer from the sale to service scythe sale. More

It is an honor to be a member of the Austin Infiniti family. Let me start by saying I drive from San Antonio Texas to Austin Texas for services for my vehicle. Dave Hendrick (Service Advisor) and Mario family. Let me start by saying I drive from San Antonio Texas to Austin Texas for services for my vehicle. Dave Hendrick (Service Advisor) and Mario Trevino (Inspector) are without a doubt the ideal professionals representing Austin Infiniti extremely well. There professionalism an expertise gives customers the calm and ease of knowing that their vehicle is in the care of caring professionals. I applaud the care and concern they give each and every time I am trust my vehicle to them. They are the Abraham Lincolns of Austin Infiniti. There Dave is the most honest service advisor I have ever encountered in the 8 years of me owning my Infinity. I take pride in writing this review because all too often the bad is said but the good is always overlooked for just a thank you. I truly appreciate the expertise and being a part of an outstanding family such as Austin Infiniti. Job well done to Dave Hendrick and Mario Trevino they are always working hard at Austin Infiniti. I look forward to the next service visit. Thank you for all your hard work, dedication, outstanding customer service and most importantly your honesty. More

I’ve been coming to Austin Infiniti for service, but this was the first time working with a sales team member for a new vehicle. I’m so glad I worked with Zaira. From her personable interaction with me this was the first time working with a sales team member for a new vehicle. I’m so glad I worked with Zaira. From her personable interaction with me to her positive energy, she made my experience exceptional. Prior to my appointment, she corresponded with me to ensure I had a time that worked for my schedule and was very accommodating when I kept having to reschedule due to work. The day of my appointment, she had a car picked out for me and when it turned out that the car sold before I got there, she found me an even better model! We had a fun test drive after which she was able to work within my budget and drove away in a fabulous new ride. In addition to working with Zaira, she connected me with John who walked me through my car’s features and even gave me a sweet tip on how to easily place it on neutral. All in all, I’m very pleased with my first car buying experience at the dealership. Thanks Zaira and John! More

This was my 1st time to this dealership. i needed an oil change and I am under warranty. Everyone was friendly and very professional. Trevor explained what the service consisted of. Technici i needed an oil change and I am under warranty. Everyone was friendly and very professional. Trevor explained what the service consisted of. Technician communicated via text from Trevor - 2 additional Adonis - break fluid and wiper blades. I did not choose the break fluid but I had noticed issues with my blades - so I had them change these. I live 1 1/2 hour outside of Austin. I need to make sure I am comfortable with all work especially driving home. More

I had walked into the showroom not sure on whether I even wanted an Infiniti. Was looking at Lexus and other options. One look at the car and after an excellent 2.5 hour session with PJ Garcia who patiently wanted an Infiniti. Was looking at Lexus and other options. One look at the car and after an excellent 2.5 hour session with PJ Garcia who patiently took us through all the innumerable features and an amazing test drive where he encouraged me to test out all the power and thrust I could subject it to. I was sold there and then and bought the car within 3 hours of entering the showroom. Great ambience backed by great sales skills by PJ. More

My service adviser Lily was outstanding! !!!! She let me know everything that was going on with my car from start to finish. She is very knowledgeable in all aspects of her job. She answere !!!! She let me know everything that was going on with my car from start to finish. She is very knowledgeable in all aspects of her job. She answered every question I had in a courteous manner. All in all, she is very thorough and detailed in her work load. Not just for me, but for all who she was helping. I seen her just hustling everywhere multitasking. I would highly recommend her . I give her 5 stars of customer service. Thanks Infiniti for having such a valuable employee. Julie McDaniel More