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Austin Ford Chrysler - Service Center

Austin, MN

4.5
119 Reviews
Call Service Center (507) 437-3291

119 Reviews of Austin Ford Chrysler - Service Center

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January 24, 2024

Everyone was great at this dealership. Got my appointment the next day, parts were ordered and installed one day later. Received a courtesy car while my car was being serviced. I would More

by phlplw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jan 24, 2024 -

Austin Ford Chrysler responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 22, 2024

Friendly staff, I noticed that the one item that I brought in the vehicle for, on the retractable running board, is still not working properly. Not sure what they are planning to do about it More

by kevin@schammelELECTRIC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept
Report | Print
Jan 26, 2024 -

Austin Ford Chrysler responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 15, 2024

Got my appointment make quickly and was done in 15 minutes. Great job on everyone’s part More

by HYLAND14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t notice names but service manager was helpful
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Jan 16, 2024 -

Austin Ford Chrysler responded

Thanks for sharing your thoughts about your experience with Austin Ford Chrysler. We appreciate your business and hope to see you again soon!

January 08, 2024

it was the first time i had bought a pick up from austin ford and i have bought 22 new ford pickups in my day i will try them again the staff was great More

by ladesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : brad hilten sales
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Jan 09, 2024 -

Austin Ford Chrysler responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 28, 2023

I could not have been more pleased with the service department and their capable work. More

by Vern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Dec 30, 2023 -

Austin Ford Chrysler responded

Vern, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 27, 2023

Lindsay was a delight to work with. My first service appointment was great. Thanks much. More

by anybody404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Chapek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lindsay met your expectations. Thank you again for choosing Austin Ford Chrysler, we look forward to having you as one of our valued customers for many more years to come!

December 27, 2023

Was able to get in to service department quick and repairs were done the same day. More

by yoriedemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Len in service
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Dec 28, 2023 -

Austin Ford Chrysler responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Austin Ford Chrysler.

December 22, 2023

Very Quick on time friendly service they called back to reconfirm appt It was done quicker than told thats a big plus More

by HOGGGGGWILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Dec 22, 2023 -

Austin Ford Chrysler responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

December 18, 2023

They got my vehicle in and fixed in a timely manner. In and out in one day More

by yoriedemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with the service department
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Dec 18, 2023 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

December 13, 2023

I like how they always accommodate me with my busy schedule! They do a very good job of checking everything! More

by jimtrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
Report | Print
Dec 14, 2023 -

Austin Ford Chrysler responded

Thank you, Jim, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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