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Austin Ford Chrysler

Austin, MN

4.6
267 Reviews
Austin Ford Jeep is here to help you! **WE PROMISE **See our Best Price Upfront**No Hassle Sales Environment**Non-Commission Sales Team**Every Certified Vehicle comes with 2 keys**Full Tank of Gas**Free Carfax Report**Hundreds of 5 Star Reviews** Qualifying for a loan or lease couldn't be easier with our on-site financial advisor to help you every step of the way. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, Austin Automotive continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest manufacturer parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you come to Austin Ford Jeep you can have your vehicle wishes granted. And let's face it: you deserve nothing less. Located on West Oakland ave, Austin, Minnesota we know our job isn't finished until you're completely satisfied.
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2701 W Oakland Ave

Austin, MN

55912

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Showing 267 reviews

October 19, 2023

My car went in at 9:15 am for an oil change and tire rotation. I was still waiting after 4 for my vehicle to be returned to me after I was told on a voice message that it would be back between 1 and 2pm More

by alyssalangfald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny left the voicemail and Doug told me multiple times that it should be there within a few minutes …and it wasn’t even close
Oct 22, 2023 -

Austin Ford Chrysler responded

Alyssa, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 19, 2023

I love the valet service! Thanks so much for being so convenient and picking up my car! More

by sdelhanty_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 19, 2023 -

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Austin Ford, we look forward to having you as a valued customer for many years to come!

October 17, 2023

Fabulous sales and finance workers. I will definitely by another car here in the future. More

by chris@changingourcity
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Haugan
Oct 17, 2023 -

Austin Ford Chrysler responded

Chris, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Austin Ford are glad to have you as a customer.

October 17, 2023

Quick and efficient, staff is always friendly. Had one little hiccup when I got there for my oil change they did not have me down for my appointment, said somebody must have forgot to save it in t More

by CASEY H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Austin Ford Chrysler responded

Casey, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 02, 2023

Pleased with the repairs and the communication. Was a little longer wait than I would have liked from when the parts arrived to when repairs were started but not unreasonable. Was a good experience More

by steve.delhanty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Austin Ford Chrysler responded

It's great to hear that we were able to help you out, Steve. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Austin Ford!

September 29, 2023

Very pleased with my service. Everyone was polite and it was quick service. The ladies checking me out was great More

by jriley19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2023

Wonderful experience! All the people have been awesome at communicating thru out our entire experience. More

by tjlabeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Nissly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy
Sep 29, 2023 -

Austin Ford Chrysler responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Austin Ford.

September 24, 2023

Good people to work with. Went out of their way to make sure I was happy with my purchase. Helped me with getting a new muffler (vehicle had its muffler removed) as well as More

by ron.sedlacek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Moline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Lerum
Sep 25, 2023 -

Austin Ford Chrysler responded

Thank you so much, Ron, for choosing Austin Ford! Congrats on your new purchase, and let us know if we can be of any more assistance!

September 20, 2023

Got me in on short notice and got me out with only a short wait! More

by KENTREDLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service only
Sep 21, 2023 -

Austin Ford Chrysler responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 15, 2023

They are helpful understanding always try to get you in for service when you need it More

by denisemullenbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Moline
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford, Denise, we look forward to having you as one of our valued customers for many more years to come!

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