Auffenberg Volkswagen

Terrible Service Department Second and final time that I will ever take my car to be serviced at the Auffenburg VW dealership. Totally agree with previous review about attempts t Second and final time that I will ever take my car to be serviced at the Auffenburg VW dealership. Totally agree with previous review about attempts to upsell you. Went in for an oil change that they said was free (20,000). I came in expecting to pay for this service. Well, they obviously expected me to pay for something too. Recommended tires (cheap brand, overpriced). Told them I'd get back to them... Left the lot and realized they removed the wheel center caps. This happened before and when I brought it to their attention, they ordered replacements and charged me!!! Not this time!!! Luckily I noticed it in time and could prove that it was their doing, not mine. Minor problem perhaps, but the same problem? Are you kidding me!! Something so minor, how can you trust them with bigger issues? More

Dave Runge was Great! I purchased my Jetta with Dave and couldn't have asked for a better experience. He was not pushy and took hours letting me decide. In addition, he pro I purchased my Jetta with Dave and couldn't have asked for a better experience. He was not pushy and took hours letting me decide. In addition, he provided me with convenient options for now and the future with my vehicle. I will go to Dave for all other vehicle purchases! Thank you- Shannon More

Terrible Service Service department is terrible. They lie and take forever to complete a service. I have been without my car 6 weeks. Has been diagnosed 3 times and no Service department is terrible. They lie and take forever to complete a service. I have been without my car 6 weeks. Has been diagnosed 3 times and now there's a fuel pump issue. Wish I'd been warned. Would never take my car here again for anything. Go in for a car wash come out needing an engine. More

Service Dept Needs Help Second bad experience so I feel compelled to warn others. I made an online service appt and their system impressed me at that time. When I selected Second bad experience so I feel compelled to warn others. I made an online service appt and their system impressed me at that time. When I selected 60K service, the site listed the actual factory recommended services. I deselected one of them (tire rotation), added a note to use a torque wrench if tires are removed (due to a previous lug nut experience with them), and I dropped the car off the next evening at the nite drop. I repeated the same service request on the nite drop form, checked the line asking for a written estimate on their nite drop form, and left the car. The next day, we got a phone call with an estimate, and we asked what services they were doing as the price seemed high. They added lots of things to the estimate, like a fuel additive, oil additive, A/C service, and wiper blades. Sent them an email back instructing them to not do the additives or wiper blades, but to do the rest. We then got another email back saying they really did recommended the fuel and oil additives, after I had told them in writing not to do them. Fast forward to my visit to pick up the car at about 6 that night. After several minutes at the cashier I was told my car was not ready. After several more minutes the service manager found me and said that the servicing had not been started. He said they had overbooked service that day. When I explained that I had an appointment that I made online, that my car had been there since they opened, and that the earlier exchanges did not mention any type of delay, he indicated that because I booked online, that helped create the problem as their phone appointment system and the online system are not connected!?! After further discussion, I chose to leave them the car another night and was promised the car the next day. When I returned to get the car the next day, I asked to examine the services performed sheet with the cashier. I saw that the fuel and oil additives were put in my car, even though I asked them not to be. They said they were not charging me due to the delay. In my opinion, since I specifically told them I did not want it, they should not have put it in. Then I saw my tires had been rotated and they were charging me for it. I informed the cashier that I specifically asked not to get that done, and after showing her on the nite drop form the order to not rotate tires, she removed that charge. The cashier also attempted to justify their mistakes and tried to say they can't provide a written estimate to a customer who is not present (email anyone?). The cashier thought I would be pleased that they also gave me a coupon for a free oil change. While it was something, it was not what I really wanted..... car servicing that does the services I ask for on time, without aggressive packing of unneeded items. I am preparing to find out if I need to get out the 4 foot breaker bar for my wheel lugs. Be very careful at the Auffenberg VW service department. They do not follow drop-off instructions (second time they have done this to me), they do not have an effective scheduling system, and they will aggressively attempt to upsell you. More

Poor service I have purchased multiple vehicles from the VW dealer in the last few years. I had a horrible experience with their sales department in February. (Pro I have purchased multiple vehicles from the VW dealer in the last few years. I had a horrible experience with their sales department in February. (Probably because my salesman was not there and I had to use someone else) I told him I did not want him running my credit until I knew what I wanted was even possible. And of course it wasn't so I left. The next day I received a call saying it was and they could help me. (I wanted to get rid of my Passat and get a larger vehicle) I again asked ?s and requested they didn't not run my credit until it I knew it was a possibility. Since my car was just a year old I knew there would be a lot of negative equity. So long story short it wasn't possible and they ran my credit 19times! Against my better judgement we went back and got a new vehicle in mid May. Within 24 hours I had a bad tire that had a bubble in the side wall almost causing a blow out. the tire was replaced, from manufacturers warranty. Now 2 months later the sidewall blew out of another tire. They are again insisting its my fault and I must have hit something. Again I am sure I did not, and the car only has 2,000 miles on it. I can assure you I will never purchase a car from This dealership again. Nor will I purchase Hankook tires. More

Poor sales contact experience. I tried to get some basic information about a vehicle listed on their website. The first "salesperson" said she could not give me any information over I tried to get some basic information about a vehicle listed on their website. The first "salesperson" said she could not give me any information over the phone about the options, but wanted to set up an "appointment" to view the car. When I persisted, she had to check with her manager. When she returned she could only give a list of the standard equipment, not the options. The second time I called, I spoke with someone who could not connect me with a salesperson unless I gave her my name. Then she would put me on a list to have a salesperson call me. No deal. Then I tried the "chat" option. The person at the other end, again, could or would not give me any information about the vehicle, but was very interested in whether I had a trade-in or a down payment and my budget. . I guess this dealership does not hire real salespeople, just order takers. Avoid. More

Better Service then Sales. I scheduled my 10k MI/6 Mo services via their web app. There was some confusion and all the services I wanted was not going to be available or done du I scheduled my 10k MI/6 Mo services via their web app. There was some confusion and all the services I wanted was not going to be available or done during the scheduled service. Even though I had called an confirmed the evening before that everything was setup. I was disappointed that communication within the dealership failed. Jeff did his best to accommodate. He was professional and polite. I still have regrets in using this dealership for my VW purchase but it was refreshing to find a diamond in the ruff. Auffenberg Volkswagen could use more employees like Jeff. More

Excellent Service Mgr. Bought our 2013 Jetta wagon in another state before moving here. I had service at another dealer in St. Louis and shortly after the car developed vibr Bought our 2013 Jetta wagon in another state before moving here. I had service at another dealer in St. Louis and shortly after the car developed vibration and noise in the front end. We took the car to Auffenberg because they were closer and they diagnosed damaged wheel bearing and bent rim and fixed it under warranty. After a little more driving the noise was still there, and they checked the front end and determined the drive axle needed to be replaced, again under warranty, with no hassles. Larry was careful and thorough in seeing the real problem was diagnosed and arranged for the repair under warranty. I have had repairs on another VW there and been happy with the results although the routine service appts. seem a little expensive. One gripe I havewith Volkswagen is that all the VW dealers now have walk in appointments, which means even though I scheduled an appointment, I end up waiting longer but this is corporate's fault, not the dealers. More

Buy a VW. Just not from Auffenberg. You will find the best auto for the money with a VW. You will find a dealership that cares for nothing but the original sale at Auffenberg Volkswagen. You will find the best auto for the money with a VW. You will find a dealership that cares for nothing but the original sale at Auffenberg Volkswagen. Even the sales manager is too lazy (Mike Brewer) to return a call to spend more $$ for additional dealer add-ons. Customer service is not top of there list. I hope the service department at Auffenberg Volkswagen is better managed. More

Great service, and got a great car! My wife and I were looking to get a new car and trade in our old car; Ian & Mike were very helpful in getting us a nice VW Jetta that we are very sati My wife and I were looking to get a new car and trade in our old car; Ian & Mike were very helpful in getting us a nice VW Jetta that we are very satisfied with. We recommend this dealership to anyone looking to get a good deal on a new car. Ian & Mike were not pushy and were honest in talking with us. Very happy new owners of a Volkswagen! More