Auffenberg Hyundai

This is a lengthy review, but it highlights the lack of response and pitiful customer service. Below is a timeline: 1 Feb 2022 – Went to the dealership for a 3pm appointment and met with Keith Dalton. ( response and pitiful customer service. Below is a timeline: 1 Feb 2022 – Went to the dealership for a 3pm appointment and met with Keith Dalton. (salesman) I had already researched the Hyundai Santa Fe that I wanted, and they had one that had been just delivered that morning. We test drove the vehicle by ourselves, and it was exactly what we wanted. The salesman was “hands off” but this was the same day as a big ice storm was due to hit the area, and I gave it up to the fact that maybe they wanted to finish the deal and get home before the storm. We agreed on price, and the trade in value for my Bronco Sport that would be the trade. I told him we could move forward. About 10 minutes later, Keith came back with a printed contract that listed the deal, but it did not list the actual finance company….I asked about this, and he said it was Hyundai Motor Finance…. There was only a couple of pages to the contract, and he showed me where to sign… Given the fact that the storm was coming, and I figured we still would meet with the dealership finance guy who would provide the remaining paperwork and go over everything, I signed it…. He folded it up, put it in envelop, left the cubical and came back a few minutes later with a new registration for me, and said we are done….I asked when do we see finance, and how long before the trade would be paid off as I had a payment due on the 15th. He said it would take about 5-10 days, and that he had just closed the deal. He ushered to the new car to take delivery. Delivery was all of about 5 minutes. 10 Feb 2022 – I checked on my trade in through Ford Motor Credit, and it had not been paid off. I called over to Auffenberg Hyundai, and they put me in touch with Chris Elliot. I found out at that time he was the Finance Manager I should have met with the night we bought the car. I spoke to him on the phone, and he said he would check on it and call me back the next day. I never received a call that morning, so I drove to the dealership and went in to speak with Chris. The guy at the reception desk pointed me to a cubical where Chris Elliot was. I went in and spoke with him. He told me that they had mailed a check, but it was returned as they had sent it to the wrong address. I said well, I have a payment due on the 15th. He said well I would go ahead and make that payment as the dealership would re-reimburse me for that. I said well if that is the case, then I’m not worried about making the payment. And, I made that 568-dollar payment to Ford Motor Credit. 21 Feb 2022 – I checked with Ford again, and they had STILL not received the payoff on the trade. I called the dealership to speak to Chris Elliot again, and could not get in touch with him. Left multiple message and no response. 24 Feb 2022 – Having not received anything back from Auffenberg Hyundai or Chris Elliot, I got on the internet and looked up the Finance Director for the Auffenberg Dealership Group, a Mr. Jeremy Garner. I called and left a message for him and he called me back. I explained my concern and the lack of response from Auffenberg Hyundai. He explained that he was not directly affiliated with the Hyundai Dealership, but they did share an accounting department with the different Auffenberg dealerships. He kept me on the phone and patched me in with “Amber” in their accounting department. I listened as he explained the situation, and then she asked me for my name. She looked it up and said, “That is odd, we just received this package in accounting” She did not see where a check had been sent and returned, and questioned why it had not been done via an EFT. She stated she would process the EFT that day and that I would receive the difference (the payment I made) between payoff and the negotiated trade in value via a check from Auffenberg Hyundai. 1 March 2022 – I called Ford Motor Credit and the trade in was in fact paid off. Per the contract I signed with Auffenberg Hyundai, a payment was due on the new car on the 18th of March. I wanted to get auto pay and stuff setup as well, so I called Hyundai Motor Finance and provided them my info to include the vin number for the car. They had no record of the vehicle being sold or them granting financing… 2 March 2022 – I called back to the dealership and spoke to “Jacob” and he said, “Oh you are the guy with the Bronco” I simply said yes. And, I asked to speak to a manager…. He said none where there…So, I requested to be patched into Matt Auffenberg. He did so, and I left a message for Mr. Auffenberg. To date, I have received no response. 3 March 2022 – I called back to the dealership and again asked to speak to a manger. The receptionist was telling me that none were on duty, and then a lady named Leann, came on the line…She stated she was a Customer Service Manager and what could she help me with. I explained all to her and said that at this point, I have no idea who to make the payment too. She said she would get with Chris Elliot and get back with me. 8 March 2022 – To date, I have never received a call back from Matt Auffenberg or Leann…. Several things are wrong here that leave me, the consumer, in the lurch. 1. Never met with a finance manager on the night of the deal…the salesman did everything, and that was botched…. My mistake as well cause the red flags were everywhere… I should have walked away. 2. Since the “deal” was not presented to their accounting office until 10 Feb, one could infer that I was driving around in somebody else’s car for 10 days! 3. I have no idea at all who my financing was through…. The sales contract list “Auffenberg Hyundai” in the block marked. “Seller – Creditor” 4. At this point, I have no idea who to make the payment too on the 18th of March. I checked with Hyundai Motor Finance this morning and they still have no record of the deal at all…. So, are the terms listed correct? Is the interest rate I agreed to correct? Is the payment correct? If they don’t process this for a month or two, will I have a late payment from time one? 5. The quick delivery left me with figuring out the car myself. We still do not have the blue link setup. I did email back and fourth with the salesman, and he stated it was setup, but it is not. I never called him back on that as I get the impression I am “well known” at the dealership and they enjoy jerking me around! 6. Only one call placed to the dealership was returned, and that was from Leann on the 2nd of March. Past that, no other calls have been returned by anybody to include the owner of the dealership, Matt Auffenberg. 7. Auffenberg owes me for the additional payment I made on the Bronco (difference between the negotiated trade in value on the contract, and the EFT payoff they made) The also need to provide me with who financed my new car so I can PAY FOR it via the scheduled payments….. At my work, keeping a clean credit report is a condition of employment. If this keeps getting jacked up and I end up with a late payment, or any infraction at all, then the lack of customer service and/or response from Auffenberg Hyundai is threatening my lively hood. My next steps: 1. I am filling a compliant with the Illinois States Attorney’s office this morning 2. I will file a complaint with the BBB 3. If I do not get resolution by the 18th of March, when the payment is due, my only recourse is contact a lawyer proceed through legal means. More

This is long, but read till the end and make up your own mind. My wife went to Auffenberg Hyundai to purchase a 2022 Tucson. (Specifically Limited Hybrid version) I was TDY at the time for the Air Force. Wi mind. My wife went to Auffenberg Hyundai to purchase a 2022 Tucson. (Specifically Limited Hybrid version) I was TDY at the time for the Air Force. With scarcity of new cars, she had to act immediately before it was snatched up. Unfortunately, my wife trusted the salesman (private message me if you want to know who it was) to treat her right and give her accurate information. First problem: It wasn’t a hybrid. It was a normal Limited. The salesman was in such a hurry to make a sale, he never went over the fact it wasn’t a hybrid. Second problem: When my wife asked if it was AWD, he said it was only FWD. She inquired that she thought the limited hybrid only came in AWD. He responded that the Midwest version only comes in the FWD and it would be a special order for AWD. He even said that AWD in this model is only good up till 8 mph and after that really wasn’t worthwhile. AWD is only good on slow ice and snow. (Huh??) Straight out lied about AWD. Instead of going over different models with AWD, he plowed ahead trying to sell this specific car. Our bad for not reading the owners manual of the vehicle and knowing the vehicle better than the salesman. Worse Problem: Lied about financing. We can qualify for any financing, but knew Hyundai was offering a $500 incentive to go through their financing. My wife specifically asked how much additional it would cost for HMF financing. He said that it would only cost an additional $62. She confirmed/asked multiple times. He even said we couldn’t pay it off until we paid 3 months worth of payments. (Huh??) She figured only $62 for financing over 3 months was great, so went ahead and bought the car for $36,995. ($39,381 w/everything) Once she brought it home, she was able to contact me (I was in the field all day) and had her take a picture of the car. Definitely not a hybrid. (No hybrid badge) I also calculated the financing. $451 over three months. (Almost the same amount we were supposed to save) I called Hyundai financing and they said we could definitely pay off immediately and there is no such thing as having to pay 3 months worth of payments. Called the manager at Auffenberg and told him of the horrible experience she had buying the car. The only thing he could offer is if he found a hybrid car in the next 72 hours, we could trade that in and pay the difference. I knew they would have no incentive to find a vehicle. Surprise--they didn’t find one. We called other Hyundai dealers in St Louis and they said they would never trade a car with Auffenberg. The other option was to have his appraiser look at the car and give us an offer. 20 additional miles, we brought it in and they offered us….$33,000. CARMAX offered us $38,000 for the car a day later. My wife could see the manager and salesperson hiding in their office. Wouldn’t even come out to talk to her. We talked to another Hyundai dealer in St Louis (he wanted to speak on condition of anonymity) and he couldn’t believe what information he told my wife, why he didn’t educate her on all the different models, confirm if that was really the vehicle she wanted, and lied about financing. He was amazed the salesperson would do that in today’s market since new cars sell themselves. He said if one person doesn’t buy it, there are twenty people behind them that will buy it. I’m so disappointed in how a dealer and salesman can take advantage of someone because they don’t know the cars better than they do. If I knew what I know now, I wouldn’t have ever gone to Auffenberg. We still absolutely love our new Tucson Limited. I know new cars are incredibly hard to find now, but you have to ask yourself, “How much is that car really worth, is it really worth going to a certain dealer or should I just wait until another dealer I want to go to has the car I want?” Please learn from my mistake. Choose wisely. More

Jerry Fisher made the experience very easy and transparent. The price we expected was the exact price we paid, no hidden fees. Great customer service from Jerry the whole time, even checking on us transparent. The price we expected was the exact price we paid, no hidden fees. Great customer service from Jerry the whole time, even checking on us and the car a week after the sale to see if we had any questions. Would highly recommend asking for him if you are interested in getting a new Hyundai from Auffenberg. More

I wish it were possible to give zero stars. I’ve never had a worse experience. The salesman was rude and pushy. He flew through every process as fast as humanly possible. I bought this car for work to use had a worse experience. The salesman was rude and pushy. He flew through every process as fast as humanly possible. I bought this car for work to use with Uber. Instead all it’s done is cost me money because it’s been six weeks and I still have no title. I have called and spoken to so many people so many times. I was told someone accidentally sent my title and paperwork to the wrong bank and now they’re having problems getting it back. Then I was told they were going to make it right by giving me a different car and expediting the title to me but that has never happened. After I was told that people stopped responding to my calls or returning my voicemails for the last 2 1/2 weeks. I have even left a voicemail with Mr. Auffenberg and received nothing back. The temp tags have expired and I’ve already been pulled over once which was embarrassing because I was on a date. I’m actually on the way up there currently to attempt to give the car back. Ridiculous. More

Don't Waste Your Time Took a day off work to help my adult son car shop. We arrived Friday afternoon to test drive a Chrysler 300. Upon arrival, my son went to the restro Took a day off work to help my adult son car shop. We arrived Friday afternoon to test drive a Chrysler 300. Upon arrival, my son went to the restroom and I asked for Keith Dalton, the salesperson I had spoken to on the phone earlier when calling to make sure the car was still available. Keith greeted me and then went to get the car. I then headed to the restroom and when I came outside, Keith was standing by my son - I introduced them. Immediately my son and I were struck by how "dry" Keith was, which was odd because he had seemed friendly just a few minutes ago. We took a short test drive and my son remarked that the windshield wipers would need replaced, but no big deal (not a peep from Keith). When we returned, we began talking about some stains in the driver seat; Keith got out of the car and walked away without saying a word. After a bit, my son and I went inside and Keith directed us into his cubicle, leaving us there for about 3-5 minutes. When Keith came back, I said I have two questions - 1) What is the best cash price for this vehicle? and 2) Can we have our mechanic check out the vehicle? Keith replied that the cash price was whatever price I had seen on the internet and that no, we could not have a mechanic look at the vehicle b/c they had looked it over when they had gotten it and anything that they were going to fix had already been done. Keith's tone was rude, dismissive, and matter-of-fact so I told him we had nothing further to discuss and we left. A few minutes later, we received a text from Keith, "Just so you know I have that car priced to move and it has great value on it. You would be looking at $10,003 out the door on a cash deal if you change your mind. Just let me know. You guys have a great weekend." Our response, "It's a red flag to me, you won't let me put it on a lift and look it over for future problems, Coupled with your lack of interest and bland sales technique. Thanks, but no thanks. Have a great weekend, as well, buddy. Keith's reply, "You seem to have a lot of red flags. No, I will not let you take my car over to Arnold, MO and have a guy look at it. Our car has been inspected before going on the lot. And just because I would not lower the price does not mean we do not want to sell the car. You just didn't like what you heard. Cash deal or no cash deal the price is all the same. That is no problem just wanted to let you know if you changed your mind. Have a good one." First, I have NEVER bought a car without attempting to negotiate the price and any salesman that takes offense to this question and then tries to denigrate me loses my business. Further, the price of the vehicle really wasn't an issue since my son had the cash on hand, but seriously, who doesn't ask and why take it so personally? Secondly, I never once asked if I could have a "guy" look at the car, nor did I ask to take it to Arnold. My exact words were, "Can I have my mechanic check out this vehicle?" Keith never inquired as to who or where, he just immediately let me know they had already fixed anything they intended to. Now, I don't know about anyone else, but that is a RED FLAG - what do you mean when you say you have fixed everything you intend to? I actually had in mind a mechanic at another Illinois dealership close by, but since Keith wasn't listening to anything I said, we never made it that far. The entire point of having it looked at is to know if there are any potential issues down the road - an informed consumer is a happy consumer. Lastly, I should point out I am a 55 year old woman and my son is a 23 year old adult who works for a Missouri car dealership. Now, this is pure speculation on my part, but I believe Keith thought he had a "woman" that he could easily manipulate and then got an attitude when he realized the actual purchaser was my 23 year old son, who was wearing his automotive dealership jacket, and revealed to Keith that he himself is a technician with a dealership. I left a couple of messages for Mike the Manager, never heard back. I did get a call from the Assistant Manager, Keith Chapman, who wanted me to send him the above text messages, but by that point I was already halfway home and told him not to bother, I would just post for other potential buyers. More

Bad customer service Horrible customer service. Sexist, homophobic, uncaring. Service managers do not greet or acknowledge you. It’s just a job to them, not a profession. Horrible customer service. Sexist, homophobic, uncaring. Service managers do not greet or acknowledge you. It’s just a job to them, not a profession. They don’t care about their customers. Do not buy from Auffenberg Hyundai. More

Customer service sucks. Service managers do not acknowledge you as customers, they are not friendly, they do not care about you - they only seem to exist to have a job and ta Service managers do not acknowledge you as customers, they are not friendly, they do not care about you - they only seem to exist to have a job and take your money. DO NOT BUY FROM AUFFENBERG HYUNDAI!!! More

No MVI inspector This dealership does not comply with the motor vehicle inspection law. No MVI mechanic is available without an appointment. Service representative This dealership does not comply with the motor vehicle inspection law. No MVI mechanic is available without an appointment. Service representative was unaware of and uncaring of the law. More

Scott Riddle is a Awesome Saleman! I have sold Automobiles years ago! Scott Riddle was our Saleman his customers service skill outstanding! Polite, Caring and every bit ( Zig Ziegler’ I have sold Automobiles years ago! Scott Riddle was our Saleman his customers service skill outstanding! Polite, Caring and every bit ( Zig Ziegler’s FAMOUS Quote - People don’t care how much you know until you show them how much you care ! Scott really Cares! Thank you Scott! Sorry it took so long to get this done but Hubby’s been sick! Ty u again we love are Baby Blue! From : Steven and Lisa O More

Bait and switch tactics Just had an absolutely terrible experience. Went to buy a Chevy Cruze...got the financing done....They called me to come finish the paperwork at 430. Just had an absolutely terrible experience. Went to buy a Chevy Cruze...got the financing done....They called me to come finish the paperwork at 430. Headed over from St Louis to sign. Arrived a little after 6 pm. THEY TOLD ME SORRY BUT WE SOLD THE CAR! WHAT! Absolutely disappointed. Then, tried to sell me a Hyundai which was a piece of junk. The salesman was in on the bait and switch the whole time. They suckered another couple before us using the same tactics. Very sad after leaving their dealership. I am reporting them to the FTC for consumer fraud and I am reporting them to the State of MO. More