Auffenberg Hyundai

Service department makes it extremely difficult to schedule the mileage checks that they require for the warranties. They do not call back or when they do it rings once before immediately disconnecti schedule the mileage checks that they require for the warranties. They do not call back or when they do it rings once before immediately disconnecting so you have no chance to talk with a live person without calling multiple times. Their messaging insists on texts to schedule and that is impossible to get a time that works when you have a job that narrows times that will work to do the drop-off. After the first feat of getting an appointment for the regular maintenance, the inspection they do left my AC rattling. They have now refused to see it without me paying an inspection fee on an item that they left in disrepair. I "waited too long" to complain about the appointment in July - despite the calls on August 2nd, 5th, and 9th - then leaving a text on the 12th which was never sent back to schedule with me. I sent additional requests in through their website. I finally decide to try again as the rattling has never stopped even a month later and now I WAITED TOO LONG. Good grief, how many times must I be the one to initiate contact for a scheduling. Sure, it's my fault. As I am sure it also would not be their fault the noise just happened to coincide with the inspection that it has made the sound ever sense. I am sure the 300 dollar fee to get it looked that they'd waive if it was found they did something would be a thing that they would totally accept responsibility for now with as much care as they take care on scheduling. None, if that's not clear. Terrible scheduling, poor service that has left the car with an annoying sound when all it needed was an oil change. Don't go here, it's an act of futility to get in anyways if you cannot just take any old timeslot they feel like allotting you, so do not waste your time. More

Excellent car buying experience with Auffenberg Hyundai. No high pressure sales. Professional staff. Car we wanted was in stock, and we were able to take it home the same morning we made our initial contact. No high pressure sales. Professional staff. Car we wanted was in stock, and we were able to take it home the same morning we made our initial contact. We love the comfort of the ride and the excellent gas mileage. More

January 10-12th 2024/ My name is Jennifer D. Took Santa Cruz in for issues with a pull from accelerator and map/navigation. Long story is worth 1,164 words. this space only allows 778 words. Took Santa Cruz in for issues with a pull from accelerator and map/navigation. Long story is worth 1,164 words. this space only allows 778 words. Therefore, 1st day: Service person who helped me is named John Koch. At first polite and helpful, for day of drop off. 2nd day: Phone call escalated to where I was being called a liar and a thief. 2nd part of phone call – the navigation / maps worked for him. We both agreed to look at what I was doing to what he was doing when I drop off the truck in the morning. 3rd day: Ignored me upon my arrive. Gave me the silent treatment. Basically, thru the keys at me while having a tantrum about how he’d not going to help me because I ruined his night last night. John Koch has some good tendencies about him, but the few moments I shared with him he was a rude, ill mannered, disrespectful, person who lacks professional self-control. More

August 2023, after waiting for over 2 months for my Oil Change & Tire Rotation appointment I took my 2015 Elantra GT in for service. I was told that I was to receive a free rental car because the service Change & Tire Rotation appointment I took my 2015 Elantra GT in for service. I was told that I was to receive a free rental car because the service may require an overnight stay at the Service Dept. But to receive this ‘Free’ rental car, I was required to sign a document that pre-approved charges up to $500.00 which are identified as: 1. If the rental car is returned with trash within, there can be up to a $250.00 cleanup fee. 2. Animals are not permitted in the car, otherwise there can also be a $250.00 cleanup fee As I am a 83 year old retiree, I have a pet Pocket Beagle that I take to the Park twice a day and he does shed. And since they wanted me to pre-sign that document, I told the Service Dept that I was not going to sign that document, plus I already have paid $1500.00 for their 10 year Priority Club Premium Warranty Plan which is valid to January 28, 2025. After ‘conversations’ with the Service Manager I retrieved my automobile’s FOB and drove to an Automobile Service in Collinsville and paid $50.00 for Oil Change and $30.00 for tire rotation. The Service Manager was adamant: "If you don't sign the form, WE WILLNOT SERVICE YOUR CAR." More

Deceptive business practices - they advertise their cars for way less than kelly blue book, but when you get there, they will give you exactly the same amount less for your trade in. I went to buy a 2023 s for way less than kelly blue book, but when you get there, they will give you exactly the same amount less for your trade in. I went to buy a 2023 santa cruz, priced as just over 34k - 4k below blue book.... just a few days ago (literally 5 days ago) I had another dealer offer me 16k for my trade in and said they prob could do a bit more. kelly blue book says its worth 16 - 20k appx. soooo...what does auffenberg do...well, they take and offer me 4k less for my trade - yup - offered 12k for my trade...to obviously make up the difference for what they marked down the car the were selling (nearly exact same amount) - so what does this mean for you? well - you end up paying full retail price for their car - aaaaaannnnnddd - they get your used car for 4k less than trade in - so likely are making double off of your used one when they sell it! Its a racket, its unfair business practice, its almost a bait and switch tactic and most importantly its unethical. OH! I almost forgot the kicker - they will run your credit before they talk to you about any of this - so now your credit score takes a hit too. Completely unacceptable. This is not keeping the customers best interest in mind...in fact - they don't care about anyone but themselves. More

The staff that we spoke with were very helpful and friendly. The entire process was quick. friendly. The entire process was quick. More

Barry and Daz provided great service, the whole sale’s process was easy and exactly what was promised. They took really good care of us and it was enjoyable. I would highly recommend Barry and Daz for you process was easy and exactly what was promised. They took really good care of us and it was enjoyable. I would highly recommend Barry and Daz for your car buying needs. More

Service is horrible. Way to long for a oil change. Over 2 hours today. Ridiculous. Way to long for a oil change. Over 2 hours today. Ridiculous. More

This is a lengthy review, but it highlights the lack of response and pitiful customer service. Below is a timeline: 1 Feb 2022 – Went to the dealership for a 3pm appointment and met with Keith Dalton. ( response and pitiful customer service. Below is a timeline: 1 Feb 2022 – Went to the dealership for a 3pm appointment and met with Keith Dalton. (salesman) I had already researched the Hyundai Santa Fe that I wanted, and they had one that had been just delivered that morning. We test drove the vehicle by ourselves, and it was exactly what we wanted. The salesman was “hands off” but this was the same day as a big ice storm was due to hit the area, and I gave it up to the fact that maybe they wanted to finish the deal and get home before the storm. We agreed on price, and the trade in value for my Bronco Sport that would be the trade. I told him we could move forward. About 10 minutes later, Keith came back with a printed contract that listed the deal, but it did not list the actual finance company….I asked about this, and he said it was Hyundai Motor Finance…. There was only a couple of pages to the contract, and he showed me where to sign… Given the fact that the storm was coming, and I figured we still would meet with the dealership finance guy who would provide the remaining paperwork and go over everything, I signed it…. He folded it up, put it in envelop, left the cubical and came back a few minutes later with a new registration for me, and said we are done….I asked when do we see finance, and how long before the trade would be paid off as I had a payment due on the 15th. He said it would take about 5-10 days, and that he had just closed the deal. He ushered to the new car to take delivery. Delivery was all of about 5 minutes. 10 Feb 2022 – I checked on my trade in through Ford Motor Credit, and it had not been paid off. I called over to Auffenberg Hyundai, and they put me in touch with Chris Elliot. I found out at that time he was the Finance Manager I should have met with the night we bought the car. I spoke to him on the phone, and he said he would check on it and call me back the next day. I never received a call that morning, so I drove to the dealership and went in to speak with Chris. The guy at the reception desk pointed me to a cubical where Chris Elliot was. I went in and spoke with him. He told me that they had mailed a check, but it was returned as they had sent it to the wrong address. I said well, I have a payment due on the 15th. He said well I would go ahead and make that payment as the dealership would re-reimburse me for that. I said well if that is the case, then I’m not worried about making the payment. And, I made that 568-dollar payment to Ford Motor Credit. 21 Feb 2022 – I checked with Ford again, and they had STILL not received the payoff on the trade. I called the dealership to speak to Chris Elliot again, and could not get in touch with him. Left multiple message and no response. 24 Feb 2022 – Having not received anything back from Auffenberg Hyundai or Chris Elliot, I got on the internet and looked up the Finance Director for the Auffenberg Dealership Group, a Mr. Jeremy Garner. I called and left a message for him and he called me back. I explained my concern and the lack of response from Auffenberg Hyundai. He explained that he was not directly affiliated with the Hyundai Dealership, but they did share an accounting department with the different Auffenberg dealerships. He kept me on the phone and patched me in with “Amber” in their accounting department. I listened as he explained the situation, and then she asked me for my name. She looked it up and said, “That is odd, we just received this package in accounting” She did not see where a check had been sent and returned, and questioned why it had not been done via an EFT. She stated she would process the EFT that day and that I would receive the difference (the payment I made) between payoff and the negotiated trade in value via a check from Auffenberg Hyundai. 1 March 2022 – I called Ford Motor Credit and the trade in was in fact paid off. Per the contract I signed with Auffenberg Hyundai, a payment was due on the new car on the 18th of March. I wanted to get auto pay and stuff setup as well, so I called Hyundai Motor Finance and provided them my info to include the vin number for the car. They had no record of the vehicle being sold or them granting financing… 2 March 2022 – I called back to the dealership and spoke to “Jacob” and he said, “Oh you are the guy with the Bronco” I simply said yes. And, I asked to speak to a manager…. He said none where there…So, I requested to be patched into Matt Auffenberg. He did so, and I left a message for Mr. Auffenberg. To date, I have received no response. 3 March 2022 – I called back to the dealership and again asked to speak to a manger. The receptionist was telling me that none were on duty, and then a lady named Leann, came on the line…She stated she was a Customer Service Manager and what could she help me with. I explained all to her and said that at this point, I have no idea who to make the payment too. She said she would get with Chris Elliot and get back with me. 8 March 2022 – To date, I have never received a call back from Matt Auffenberg or Leann…. Several things are wrong here that leave me, the consumer, in the lurch. 1. Never met with a finance manager on the night of the deal…the salesman did everything, and that was botched…. My mistake as well cause the red flags were everywhere… I should have walked away. 2. Since the “deal” was not presented to their accounting office until 10 Feb, one could infer that I was driving around in somebody else’s car for 10 days! 3. I have no idea at all who my financing was through…. The sales contract list “Auffenberg Hyundai” in the block marked. “Seller – Creditor” 4. At this point, I have no idea who to make the payment too on the 18th of March. I checked with Hyundai Motor Finance this morning and they still have no record of the deal at all…. So, are the terms listed correct? Is the interest rate I agreed to correct? Is the payment correct? If they don’t process this for a month or two, will I have a late payment from time one? 5. The quick delivery left me with figuring out the car myself. We still do not have the blue link setup. I did email back and fourth with the salesman, and he stated it was setup, but it is not. I never called him back on that as I get the impression I am “well known” at the dealership and they enjoy jerking me around! 6. Only one call placed to the dealership was returned, and that was from Leann on the 2nd of March. Past that, no other calls have been returned by anybody to include the owner of the dealership, Matt Auffenberg. 7. Auffenberg owes me for the additional payment I made on the Bronco (difference between the negotiated trade in value on the contract, and the EFT payoff they made) The also need to provide me with who financed my new car so I can PAY FOR it via the scheduled payments….. At my work, keeping a clean credit report is a condition of employment. If this keeps getting jacked up and I end up with a late payment, or any infraction at all, then the lack of customer service and/or response from Auffenberg Hyundai is threatening my lively hood. My next steps: 1. I am filling a compliant with the Illinois States Attorney’s office this morning 2. I will file a complaint with the BBB 3. If I do not get resolution by the 18th of March, when the payment is due, my only recourse is contact a lawyer proceed through legal means. More

This is long, but read till the end and make up your own mind. My wife went to Auffenberg Hyundai to purchase a 2022 Tucson. (Specifically Limited Hybrid version) I was TDY at the time for the Air Force. Wi mind. My wife went to Auffenberg Hyundai to purchase a 2022 Tucson. (Specifically Limited Hybrid version) I was TDY at the time for the Air Force. With scarcity of new cars, she had to act immediately before it was snatched up. Unfortunately, my wife trusted the salesman (private message me if you want to know who it was) to treat her right and give her accurate information. First problem: It wasn’t a hybrid. It was a normal Limited. The salesman was in such a hurry to make a sale, he never went over the fact it wasn’t a hybrid. Second problem: When my wife asked if it was AWD, he said it was only FWD. She inquired that she thought the limited hybrid only came in AWD. He responded that the Midwest version only comes in the FWD and it would be a special order for AWD. He even said that AWD in this model is only good up till 8 mph and after that really wasn’t worthwhile. AWD is only good on slow ice and snow. (Huh??) Straight out lied about AWD. Instead of going over different models with AWD, he plowed ahead trying to sell this specific car. Our bad for not reading the owners manual of the vehicle and knowing the vehicle better than the salesman. Worse Problem: Lied about financing. We can qualify for any financing, but knew Hyundai was offering a $500 incentive to go through their financing. My wife specifically asked how much additional it would cost for HMF financing. He said that it would only cost an additional $62. She confirmed/asked multiple times. He even said we couldn’t pay it off until we paid 3 months worth of payments. (Huh??) She figured only $62 for financing over 3 months was great, so went ahead and bought the car for $36,995. ($39,381 w/everything) Once she brought it home, she was able to contact me (I was in the field all day) and had her take a picture of the car. Definitely not a hybrid. (No hybrid badge) I also calculated the financing. $451 over three months. (Almost the same amount we were supposed to save) I called Hyundai financing and they said we could definitely pay off immediately and there is no such thing as having to pay 3 months worth of payments. Called the manager at Auffenberg and told him of the horrible experience she had buying the car. The only thing he could offer is if he found a hybrid car in the next 72 hours, we could trade that in and pay the difference. I knew they would have no incentive to find a vehicle. Surprise--they didn’t find one. We called other Hyundai dealers in St Louis and they said they would never trade a car with Auffenberg. The other option was to have his appraiser look at the car and give us an offer. 20 additional miles, we brought it in and they offered us….$33,000. CARMAX offered us $38,000 for the car a day later. My wife could see the manager and salesperson hiding in their office. Wouldn’t even come out to talk to her. We talked to another Hyundai dealer in St Louis (he wanted to speak on condition of anonymity) and he couldn’t believe what information he told my wife, why he didn’t educate her on all the different models, confirm if that was really the vehicle she wanted, and lied about financing. He was amazed the salesperson would do that in today’s market since new cars sell themselves. He said if one person doesn’t buy it, there are twenty people behind them that will buy it. I’m so disappointed in how a dealer and salesman can take advantage of someone because they don’t know the cars better than they do. If I knew what I know now, I wouldn’t have ever gone to Auffenberg. We still absolutely love our new Tucson Limited. I know new cars are incredibly hard to find now, but you have to ask yourself, “How much is that car really worth, is it really worth going to a certain dealer or should I just wait until another dealer I want to go to has the car I want?” Please learn from my mistake. Choose wisely. More