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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
809 Reviews

809 Reviews of Audi Wyoming Valley - Service Center

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April 05, 2023

Smooth experience expectations achieved! On time completion without excessive unnecessary suggestions for work that “needed" to be done. More

by Mdgravelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that we were able to meet your expectations and provide you with a smooth experience. At Audi Wyoming Valley, we strive to ensure that our customers are satisfied with every aspect of our service. We understand that your time is valuable, which is why we aim to complete our work on time without suggesting unnecessary additional work. Your feedback is greatly appreciated, and we will continue to work hard to maintain the level of service that you have come to expect from us. Thank you again for choosing [Company Name], and we look forward to serving you in the future.

April 05, 2023

Always professional provide lusher vehicles. Clean and wash the car. Good service department and staff More

by Petlover62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for your review! We are thrilled to hear that you found our service department staff to be professional and that you had a good experience with our services. We also appreciate your feedback regarding the cleanliness of our vehicles. We take great pride in ensuring that our vehicles are well-maintained and in excellent condition, and we will certainly take your comments into consideration as we strive to improve our service. Thank you again for choosing our dealership, and we hope to see you again soon!

April 04, 2023

Always a pleasure working with this dealership. The sales, finance and maintenance crew are fantastic! I have purchased two vehicles from them and intend to keep the relationship going. More

by Lexton.19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with our dealership! We're thrilled to hear that you've had such great interactions with our sales, finance, and maintenance teams. We're committed to providing exceptional customer service and it's always a pleasure to hear that our efforts are paying off. We're honored that you've chosen to purchase not just one, but two vehicles from us, and we look forward to continuing to serve you in the future. If there's anything we can do to further enhance your experience, please don't hesitate to reach out. Thanks again for your support and we hope to see you soon!

March 29, 2023

Very courteous and worked to get us a loaner on short notice due to a mechanical issue with our vehicle. More

by CLIFFINS115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback with us! We are thrilled to hear that our team was able to provide you with courteous service and support when you experienced a mechanical issue with your vehicle. We understand how stressful it can be to suddenly find yourself without a working vehicle, and we're glad we could help by providing you with a loaner on short notice. At our company, we strive to go above and beyond to meet the needs of our customers, and we're pleased to hear that our efforts have made a positive impact. We truly appreciate your business and value your loyalty. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Thanks again for choosing us and for sharing your experience!

March 29, 2023

So great to deal with. Provided service needed and went above and beyond for us. More

by BCWEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you so much for your positive feedback! It was an absolute pleasure to work with you and we're thrilled to hear that we were able to provide the service you needed and exceed your expectations by going above and beyond. At our company, we believe in delivering exceptional customer service and we're glad that we were able to demonstrate that to you. We truly value your business and hope to have the opportunity to work with you again in the future.

March 28, 2023

If you need Audi Service this is the only place you need. Ask for Joe or Brian, dro[ your keys off, and you're set. I've always been very pleased with their expert service and I'm VERY picky. I've been out More

by GMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you're satisfied with the expert service provided by our Audi Service Department, and that Joe or Brian have been able to assist you efficiently. We're glad to have earned your loyalty over the years and it's always our goal to exceed your expectations. We appreciate your trust in our team, even after your warranty has expired, and we take pride in providing the best possible service to all our customers. Thank you for choosing our service department for your Audi maintenance needs, and we look forward to serving you again in the future.

March 24, 2023

It was very timely. Vacuuming of inside car and outside car cleaning was very satisfactory. More

by YWY79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave a review about your recent experience with our car cleaning service. We are thrilled to hear that you found our service very timely and that our team was able to provide satisfactory cleaning for both the inside and outside of your car. At [Company Name], we take great pride in delivering high-quality services to all of our customers, and we are delighted to hear that we were able to meet your expectations. Our team works hard to ensure that we provide a thorough and efficient cleaning service, and we are happy to know that our efforts have not gone unnoticed.

March 23, 2023

Clean fast work nice people easy to get to good selections of cars didn’t have to wait long for service More

by JASONRDARLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2023

I have been taking my car there for years and I was always able to trust them More

by MELISSA.YAVORCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
March 21, 2023

It's a great team at Audi Wyoming Valley offering the best AWD cars on the market! More

by JOEFISRACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
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