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Audi Wyoming Valley

Wilkes-Barre, PA

Overview
Employees
Reviews
Vehicles
4.8
1,482 Reviews
Audi Wyoming Valley is a premier automotive dealership located in the heart of Wyoming Valley, serving car enthusiasts and luxury vehicle seekers with unmatched passion and commitment. With a rich heritage and an unwavering dedication to excellence, Audi Wyoming Valley has established itself as a trusted destination for those who crave the exhilaration of driving an Audi. At Audi Wyoming Valley, we believe that the Audi driving experience is more than just getting from point A to point B—it's about embracing a lifestyle of sophistication, innovation, and thrilling performance. As an authorized Audi dealer, we offer a wide range of new and pre-owned Audi vehicles that combine cutting-edge technology, elegant design, and unparalleled craftsmanship. Our knowledgeable and friendly sales team is committed to providing a personalized and tailored experience to each customer, ensuring that their unique preferences and requirements are met. Whether you're searching for a stylish sedan like the Audi A4 or a versatile SUV like the Audi Q5, our dedicated team will guide you through the entire purchasing process, making it seamless and enjoyable. In addition to our exceptional sales department, Audi Wyoming Valley boasts a state-of-the-art service center staffed by factory-trained technicians. Our service team utilizes the latest diagnostic tools and genuine Audi parts to keep your vehicle in pristine condition, providing routine maintenance, repairs, and enhancements to maximize its performance and longevity. Audi Wyoming Valley is not just a dealership; it's a community of automotive enthusiasts who share a common love for Audi vehicles. We regularly organize exclusive events, test drives, and owner gatherings to foster a sense of camaraderie among our valued customers. Experience the epitome of luxury and performance at Audi Wyoming Valley. Visit our showroom today and let us help you embark on an unforgettable Audi journey that will elevate your driving experience to new heights.
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1470 PA-315, Suite 3

Wilkes-Barre, PA

18702

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Showing 1,482 reviews

October 28, 2024

Great service, saleman went above and beyond his duties, answered all my questions and concerns about the Audi Q5 I wanted. I had concerns about the brakes and tires and he had them replace, the car had tw More

by glvaleri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing this wonderful review! We're thrilled to hear about your positive experience with Randy and that he went above and beyond to ensure you felt completely comfortable with your new Audi Q5. It's great to know that all your questions and concerns were addressed and that Randy could assist with getting the brakes and tires replaced to your satisfaction. Handling even the smallest details like the door dings shows Randy’s commitment to providing a seamless, top-quality experience, and we're delighted he could get that appointment set up for you quickly. We look forward to assisting you in the future and thank you for recommending us to your friends and family—it’s the highest compliment we can receive. Enjoy your Q5, and we’ll be here whenever you need us!

October 27, 2024

Randy was super accommodating and helpful in the purchase transaction , the delivery of the car and explaining all of the features after the delivery. Thank you Randy More

by glenn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words and for sharing your experience with Randy! We're thrilled to hear he could make your purchase and delivery experience smooth, comfortable, and informative. Randy takes great pride in being accommodating and ensuring every detail is taken care of, from the transaction to the in-depth walkthrough of your new vehicle's features. We hope you're loving every moment behind the wheel, and if you ever have more questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing us and for being part of our Audi family! Enjoy the drive!

October 26, 2024

I am not setisfied because same one problem the are not solve in one visit after 3 visits they solve problem but not upto the mark More

by Amitpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Goas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you for sharing your experience with us. I'm truly sorry to hear that the problem with your vehicle wasn’t resolved to your satisfaction after multiple visits. Our goal is always to provide efficient, high-quality service, and it sounds like we fell short of that here. If there are any remaining issues or if there’s anything specific that didn’t meet your expectations, we’d be glad to make it right. Please feel free to reach out to me directly, and I’ll ensure we do everything possible to address your concerns promptly. Your feedback is invaluable as it helps us improve, and we appreciate the opportunity to make this right. Thank you for giving us the chance to assist you, and we look forward to restoring your trust in our service.

October 26, 2024

The service at Audi Wyoming Valley is always great and courteous. Sales dept is also great. More

by DAVID.A.TURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with both our service and sales teams here at Audi Wyoming Valley. Our goal is to provide every customer with friendly, attentive, and knowledgeable assistance, so it’s fantastic to know we’ve met those expectations for you. We appreciate you taking the time to share your feedback—it’s customers like you who make our work truly rewarding! If there’s ever anything more we can do or if you have any questions, please don’t hesitate to reach out. We look forward to seeing you again soon!

October 26, 2024

Randy and Charlie r great car people…know there stuff, friendly, helpful go out of their way to help. More

by Vibe0
Recommend Dealer
Yes
Employees Worked With
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charle McFadden
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Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with Randy and Charlie! We're thrilled to hear they made such a strong impression with their knowledge and friendly, helpful approach. They truly strive to go above and beyond to make every customer feel supported, and it’s wonderful to see that their efforts made a difference for you. If there's anything more we can do to assist, please don’t hesitate to reach out. We’re here to help and would love to ensure that your experience with us stays top-notch! Thank you again for your kind words, and we look forward to seeing you again soon!

October 26, 2024

Great experience with sales answering all questions with my new Q3! I would highly recommend! More

by DKERN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Maleninsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our sales team could provide the answers and support you needed with your new Q3. Making sure our customers feel informed and comfortable throughout the process is what we aim for, and it’s fantastic to know we hit the mark for you. If there’s anything more we can help with—whether it's questions down the road, service, or support—please don’t hesitate to reach out. Enjoy every mile in your new Q3, and thank you again for the recommendation!

October 25, 2024

Always excellent service. Accomodated my schedule, easy to get an appointment. Kept me informed of the progress of the recall More

by JWIDG54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your positive experience! We're delighted to hear that our team could accommodate your schedule and make the appointment process so smooth and convenient for you. Keeping you informed and ensuring that you feel confident in every step of your service is one of our top priorities, especially when it comes to recalls. We’re glad we could provide the level of service you expect from us. If there's anything else we can do for you or if you have any future service needs, we’re here to help! Thanks again for trusting us with your vehicle – we look forward to seeing you again soon!

October 25, 2024

Brian was very professional. Well knowledgeable, he took care business right away it was my pleasure to have him take care of my car troubles. Thank you Brian. More

by TRIGUENADR17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your positive experience! We're thrilled to hear that Brian provided you with prompt, professional service and thorough expertise when taking care of your vehicle. We pride ourselves on having team members like Brian who are dedicated to making every visit as smooth and pleasant as possible. It's wonderful to know he was able to address your concerns and leave you with peace of mind. We truly appreciate your trust in us and look forward to being here for any of your future automotive needs. Thank you again!

October 24, 2024

Brian and Joe are great and the fellas in the back always send detailed videos on what they are up to. Always have a clean loaner vehicle and do their best to help out. Have been using them for over 10 years More

by weave5dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Rogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Brian, Joe, and the rest of our team. It’s great to hear that the detailed videos from our service department have been helpful in keeping you informed about the work being done on your vehicle. We believe transparency is key to building trust with our customers. We’re also glad that you’ve enjoyed the convenience of our clean loaner vehicles and that our team consistently strives to meet your needs. Having customers like you who have been with us for over a decade means the world to us! Your loyalty and support motivate us to maintain our high standards and ensure that everything is done right the first time. If there's anything more we can do for you in the future, please don’t hesitate to reach out. Thank you again for being such a valued member of our Audi Wyoming Valley family!

October 24, 2024

Worked with Joe Garcia and he is excellent! Great buying experience and I am now a loyal customer. More

by JOESAWYER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that Joe Garcia provided you with excellent service and that your buying experience was a great one. At Audi Wyoming Valley, we strive to create a welcoming and enjoyable environment for all our customers, and it’s fantastic to know that we’ve succeeded in making you a loyal customer. Joe is indeed a valuable member of our team, and your kind words about him mean a lot to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again and helping you with your next vehicle!

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