Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Audi Wyoming Valley

Wilkes-Barre, PA

Overview
Employees
Reviews
Vehicles
4.8
1,482 Reviews
Audi Wyoming Valley is a premier automotive dealership located in the heart of Wyoming Valley, serving car enthusiasts and luxury vehicle seekers with unmatched passion and commitment. With a rich heritage and an unwavering dedication to excellence, Audi Wyoming Valley has established itself as a trusted destination for those who crave the exhilaration of driving an Audi. At Audi Wyoming Valley, we believe that the Audi driving experience is more than just getting from point A to point B—it's about embracing a lifestyle of sophistication, innovation, and thrilling performance. As an authorized Audi dealer, we offer a wide range of new and pre-owned Audi vehicles that combine cutting-edge technology, elegant design, and unparalleled craftsmanship. Our knowledgeable and friendly sales team is committed to providing a personalized and tailored experience to each customer, ensuring that their unique preferences and requirements are met. Whether you're searching for a stylish sedan like the Audi A4 or a versatile SUV like the Audi Q5, our dedicated team will guide you through the entire purchasing process, making it seamless and enjoyable. In addition to our exceptional sales department, Audi Wyoming Valley boasts a state-of-the-art service center staffed by factory-trained technicians. Our service team utilizes the latest diagnostic tools and genuine Audi parts to keep your vehicle in pristine condition, providing routine maintenance, repairs, and enhancements to maximize its performance and longevity. Audi Wyoming Valley is not just a dealership; it's a community of automotive enthusiasts who share a common love for Audi vehicles. We regularly organize exclusive events, test drives, and owner gatherings to foster a sense of camaraderie among our valued customers. Experience the epitome of luxury and performance at Audi Wyoming Valley. Visit our showroom today and let us help you embark on an unforgettable Audi journey that will elevate your driving experience to new heights.
Contact Dealership
View Awards

1470 PA-315, Suite 3

Wilkes-Barre, PA

18702

Directions

By Type

Showing 1,482 reviews

November 05, 2024

Was very pleased with the cleanliness of the dealership, car was done in the time they said. More

by MMTILEANDWOOD
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you were pleased with the cleanliness of our dealership and that we were able to complete your service right on schedule. At Audi Wyoming Valley, we always strive to provide a comfortable, welcoming environment and ensure our customers’ vehicles are ready on time. If there’s anything else we can do to make your visits even better, please let us know. Looking forward to seeing you again soon!

November 03, 2024

Good service Reliable repair Prompt and very courteous I was extremely pleased Notified and updated me More

by rsfellinmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your kind feedback! We're absolutely thrilled to hear that you had such a positive experience with our service department. Providing reliable, prompt, and courteous service is always our top priority, and it’s wonderful to know that we met your expectations. We’re also glad that our team kept you informed and updated throughout the process. If you ever need anything else, don't hesitate to reach out—we’re always here to help. We look forward to serving you again in the future

November 02, 2024

Kyle was phenomenal! It was the best buying experience ever! He's knowledgeable and courteous! Other dealerships are pushy, but Kyle wasn't. We actually traveled from ou More

by Tanya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Osterhout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Kyle and that he made your car-buying journey a memorable one. We believe that every customer deserves a pressure-free experience, and Kyle truly exemplifies that with his knowledge and courtesy. It means a lot to us that you traveled from out of the area after a tough experience with other dealerships, and we're so glad that we could make it worth your while. It's also wonderful to hear that you were impressed with our facility and the delivery process. We take great pride in keeping everything spotless and running smoothly to ensure every detail is taken care of. We’re so happy that you felt right at home with us! We look forward to welcoming you back whenever you're ready for your next vehicle. If there’s anything you need, don’t hesitate to reach out. Safe travels and enjoy your new ride!

November 02, 2024

Kyle answered all my questions and was very knowledgeable about the A8. He negotiated in good faith and we reached a deal. When I had a problem. He responded quickly and we resolved the issue. Highly recomm More

by Pdevaney170
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Osterhout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that Kyle was able to assist you so thoroughly with your A8 and that he could help you reach a deal. It's great to know that he was able to respond quickly and resolve any concerns you had – we always aim to make sure every customer feels taken care of. We truly appreciate your kind words and recommendation! If there's anything else you need in the future, please don't hesitate to reach out. Wishing you many enjoyable miles in your new Audi!

November 01, 2024

I recently purchased a 2019 Q5 from Randy, and my experience was outstanding. I came from out of town to check out the car, and Randy made sure it was ready for me since I was short on time. When I r More

by jasmith2611
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re absolutely thrilled to hear about your fantastic experience with Randy and the rest of our team. It's always our goal to make the car-buying process as smooth and efficient as possible, especially when time is of the essence, so we're happy we could meet your needs. Randy is truly a pleasure to work with, and we’ll be sure to pass along your compliments to him! We’re also glad to hear that Troy helped everything come together seamlessly for you. We always want our customers to feel confident and well-informed about their purchase, so it’s wonderful that Randy was able to give you such a thorough rundown of the Q5's features. Thank you for recommending us! We hope you enjoy your 2019 Q5 and if there’s anything else we can assist with in the future, please don’t hesitate to reach out.

November 01, 2024

Very clean, neat, fast and friendly environment. Always feel extra special when coming here. The service is absolutely amazing and they always go above and beyond for their customers! More

by C-Dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jesuit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to leave such a kind and thoughtful review! We're absolutely thrilled to hear that you've had such a positive experience with us. It truly means a lot to know that you feel extra special every time you visit – that's exactly what we aim for with each and every customer! We're also glad to hear that our clean, neat environment and our fast, friendly service have left a lasting impression. Your feedback really motivates us to continue going above and beyond to provide amazing service. We look forward to welcoming you back soon and making your next visit just as great! If there's anything we can do for you in the future, don't hesitate to reach out. Thanks again!

November 01, 2024

I dealt with helpful and courteous employees. I felt like my car was in good hands while it was in their care. They communicated with me frequently and I appreciated that aspect. More

by Jennifer Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your experience with us! We're thrilled to hear that you found our team helpful and courteous throughout your visit. It's always our priority to ensure our customers feel confident and well-informed, and it’s wonderful to know that you felt your car was in good hands. We understand how important communication is, and we're happy to hear that the updates we provided helped make your experience even better. Your feedback truly means a lot to us, and we’re grateful to have had the opportunity to assist you. If you ever need anything in the future, please don't hesitate to reach out—we’re here to help!

November 01, 2024

People there are friendly and my service was done in a timely manner as I was waiting More

by DNOOPTOUIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team friendly and that our service was completed promptly while you waited. At Audi Wyoming Valley, we aim to create a welcoming atmosphere and ensure every visit is efficient and comfortable, whether you're here for a quick service or a longer appointment. We appreciate your trust in us and look forward to seeing you again for future visits. Please don’t hesitate to reach out if there’s ever anything we can assist you with. Safe travels, and thank you again for your kind words!

October 31, 2024

my last visit could not have been better. the personal service I received from Joe Goas was exceptional. Joe gives me confidence that my Audi was well taken care of & Joe is certainly one of More

by DENISEMERCURI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Girls that answer the phone
Report | Print
Nov 01, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your experience! We’re thrilled to hear your recent visit was exceptional, and Joe Goas provided you with the top-notch service we strive for here. Knowing that Joe’s attention and dedication have given you such confidence in our care for your Audi truly means a lot to us. We’re proud to have him on our team, and it’s feedback like yours that reminds us how valuable our team members are in building long-lasting relationships with our customers. We’ll be sure to share your kind words with Joe, Brian, and our amazing front desk team—each plays an essential role in making every experience seamless and positive. Your loyalty is appreciated more than we can express, and we look forward to being here for all your Audi service needs for years to come. Thank you again, and we can’t wait to welcome you back on your next visit!

October 31, 2024

I thought this dealer was pretty good at communicating, helpful with car shuttles and decent with follow up after the visit. I think there could be improvements on explaining the recommended repairs and th More

by AODHNER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Goas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us. We truly appreciate your positive feedback about our communication and shuttle service, and it’s wonderful to hear that our team’s follow-up was helpful. We’re glad you felt supported after the repair concern arose and that we could offer a follow-up visit to ensure everything is right for you. However, it sounds like we missed the mark in a few areas, and we’re sorry to hear that. We want every aspect of our service to feel both welcoming and informative, so your comments on our customer service and repair explanations are very important to us. We'll be reviewing how we communicate recommended repairs and costs so that our customers feel fully informed and confident in the process. And we’ll ensure that all our team members offer the warm, welcoming experience you deserve from the moment you walk through the door. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out directly. Thank you again for your feedback – it’s invaluable in helping us grow and serve you better.

1
...
16
17
18
...
149