Audi Wynnewood
Wynnewood, PA
Filter Reviews by Keyword
By Type
600 Reviews of Audi Wynnewood
Having driven a Mercedes and a Mini (BMW) for a while, last April I was looking for a change. A close friend recommended I try an Audi. So we searched around for a CPO Audi Q5 and found one at Wynnewood last April I was looking for a change. A close friend recommended I try an Audi. So we searched around for a CPO Audi Q5 and found one at Wynnewood Audi at 323 East Lancaster Avenue, Wynnewood, PA 19096. The vehicle looked good, the sales guy was very nice and the negotiation (with the usual back & forth with a 'manager') was relatively tolerable. We arrive at a price; my trade in an E500 was assessed to my satisfaction. Paper work was done quite easily. So, all in all, a fair experience in car buying. Right after driving out of the dealership with my CPO Q5, I noticed that there was a squeak in the brakes. I called the sales guy the very next day and he said that the noise was common with Audi’s and that with a CPO I did not have to worry about it. After a few weeks I called him again to say that the squeaking nose did not sound normal and he put me on to his service manager. I spoke to the service manager who said that the noise was probably due to a particle stuck in the brakes and asked me to just brake hard a couple of times and it would go away. Now having had a decent car buying experience, I recommended a friend who bought a new A4 a few months after my purchase (and of course the sales guy was very happy). I accompanied my friend to the dealership and during the visit I brought up the issue with my brakes again. This time I spoke with the service manager in person and he again reassured me that nothing was wrong. Last Saturday I took the Q5 in to the dealership for a service (that was already paid for as I had purchased Audicare). Now the service guy tells me that my rear brakes need to be replaced and that it would cost me $400. I tried to explain to him the history with the brake issue and that I’d expect Audi to take care of it. But he just refused to listen and insisted that 10 months ago the brakes would have passed Audi’s stringent CPO standards and that now after approx. 10,000 miles the brakes were shot. In addition they now say 3 of my tires need to be replaced. Audi CPO passed a vehicle with tires that would last you 10 months!! Audi CPO passed a vehicle with bad brakes!! Shame on you Wynnewood Audi!! Buyers beware and enter at your own risk!! Stay away from Audi, Audi CPO and Audicare. Once the sale is done there is no after sales service. The service department at Wynnewood Audi will look at every possible way to rob you. If I could have given them any lower a lower rating, I would have! And I will never buy or recommend an Audi again!! More
This car purchase was the easiest and best purchase I've ever had in my years of buying cars. Mike was knowledgeable, easy to work with, and no nonsense; a fact I appreciate a great deal as I work in s I've ever had in my years of buying cars. Mike was knowledgeable, easy to work with, and no nonsense; a fact I appreciate a great deal as I work in sales myself. Would not hesitate to send family or friends over to work with MIke and I'm hopeful the next generation of Audi's are just as nice and I'll be buying again from him in the future. More
Nice, smiling, helpful and knowledgeable staff. Always able to answer any questions regarding my vehicles and are always attentive not only to me and my vehicles but it always appears they are the same to able to answer any questions regarding my vehicles and are always attentive not only to me and my vehicles but it always appears they are the same to all the customers. More
For 2 years, everyone at Audi Wynnewood consistently continues to exceed my expectations of what a car dealership should be. I have always received prompt service, courteous treatment, and straightforwa continues to exceed my expectations of what a car dealership should be. I have always received prompt service, courteous treatment, and straightforward explanations. More
I was interested in this dealership b/c of the great reviews. It seems its different for those of us interested in used cars. Inquired online about a vehicle and after almost 7 emails I still don't have reviews. It seems its different for those of us interested in used cars. Inquired online about a vehicle and after almost 7 emails I still don't have any real information. Exchanged 4-5 emails with one salesperson over four days who apparently hadn't read my emails and had been giving me info on the wrong vehicle. He then referred me to someone else in another department. He told me the vehicle was not certified and asked if I was still interested. I emailed him yes, and asked for additional info with specific questions and requesting photos since none were available online. I live in NYC about 100 miles away and don't want to make a trip down for nothing. Two days later, I've still yet to hear back from him. But I keep getting automated emails telling me why I should buy from Audi Wynnewood. Have decided to explore other vehicles, since they don't seem to be interested in my business. More
Overall experience at this dealership was straightforward and hassle free. Since we were from out of town, most things were done over the phone or by email. Phone calls and emails were responded to quickly. and hassle free. Since we were from out of town, most things were done over the phone or by email. Phone calls and emails were responded to quickly. After dealing with a local dealership (who I bought two previous cars from) and having a bad experience when trying to purchase the 2013 A5, we decided to look at other Audi dealerships. I am vey thankful for coming across Audi Wynnewood. Everyone was very friendly. Could not be happier with my new A5! Will definitely purchase my next Audi from this dealership! Highly recommended! More
Our maintenance experience at Audi Wynnewood was extremely professional. We had great service and the car is in great shape! Josh was a pleasure to work with and made good recommendations on preve extremely professional. We had great service and the car is in great shape! Josh was a pleasure to work with and made good recommendations on preventive maintenance. More
Laura was outstanding, very attentive and through. The overall experience was simple, straight forward and hassle free. She coordinated all aspects of the trade-in and purchase and insured a positive expe overall experience was simple, straight forward and hassle free. She coordinated all aspects of the trade-in and purchase and insured a positive experience. More
I received a prompt response to my initial request for information on the Audi Q5 and when I called to get a little more information from Michael, he was very helpful. Liking the quality of customer servi information on the Audi Q5 and when I called to get a little more information from Michael, he was very helpful. Liking the quality of customer service I received on the phone, I decided to visit the dealership to see the car and learn more about its features in person. My dad and I were greeted as we walked through the door and offered coffee, tea or water. When Michael came over to greet us, he also offered something to drink. Michael sat down with my dad and I to go over more about the car, and then he offered us a test drive. During the test drive, Michael explained the features of the Q5 and answered more questions that I wanted to ask while I was in the car. We left wanting to think more about it, and after talking to my mom about it, I was back over at the dealership a short while later to find out what my trade-in would be worth and to start the financing paperwork. Because I came back unannounced, Michael was with another customer, but another associate gladly helped me with the paperwork I filled out. As soon as Michael was available, he started the search for my new car. We found one that sounded good and Michael helped me get my application for financing complete. The car that we hoped would be mine was unfortunately unavailable, but Michael kept looking for a new car for me. He kept me updated during his search and when he found one with all the options I wanted, he let me know and before you know it, I was driving it off the lot! It was a really good car buying experience because everyone I met at the dealership was kind and put the customers first. More


