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Audi Wynnewood

Wynnewood, PA

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600 Reviews

311 Lancaster Ave

Wynnewood, PA

19096

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600 Reviews of Audi Wynnewood

February 26, 2013

Having driven a Mercedes and a Mini (BMW) for a while, last April I was looking for a change. A close friend recommended I try an Audi. So we searched around for a CPO Audi Q5 and found one at Wynnewood More

by dindigal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 11, 2013 -

Audi Wynnewood responded

We are disappointed to read your recent experience with us was not to your liking. Our records indicate that you purchased your certified pre-owned Audi Q5 from us nearly a year ago and did not allow us to see the vehicle or physically address your complaint of squeaky brakes until just the other day. At the time your vehicle was purchased, it did pass all of Audi’s requirements for certification and that warranty provides excellent coverage for your vehicle. As you can imagine though, brakes and tires are both friction items and subject to wear depending on the style of driving, road conditions, etc. and are not covered by your Audi certified pre-owned warranty except in the case of a known or quantifiable defect. Seeing as you’ve driven your Q5 over 11,000 miles since the vehicle was sold by us, it is not out of the realm of possibility for these items to need replacement. You spoke with our service manager who offered to provide a free state inspection, tire mounting and balancing (provided the tires are purchased through our facility) and a full vehicle detail – which we feel is more than a fair offer given that your vehicle has not been in our care since you purchased it. We offered the above provisions merely as a courtesy because we value you as a customer. At Audi Wynnewood, our goal is to always provide customers with a transparent vehicle service process with excellent customer service. We hope that we can do better next time. Respectfully, Audi Wynnewood

February 20, 2013

This car purchase was the easiest and best purchase I've ever had in my years of buying cars. Mike was knowledgeable, easy to work with, and no nonsense; a fact I appreciate a great deal as I work in s More

by Mike00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Walsh
January 21, 2013

Nice, smiling, helpful and knowledgeable staff. Always able to answer any questions regarding my vehicles and are always attentive not only to me and my vehicles but it always appears they are the same to More

by georgeflasinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 21, 2013

For 2 years, everyone at Audi Wynnewood consistently continues to exceed my expectations of what a car dealership should be. I have always received prompt service, courteous treatment, and straightforwa More

by AmyBadovick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
January 17, 2013

I was interested in this dealership b/c of the great reviews. It seems its different for those of us interested in used cars. Inquired online about a vehicle and after almost 7 emails I still don't have More

by tcampt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt and Howard
January 10, 2013

Excellent service, friendly and efficient and great loaner car. Josh was excellent, as always. It is a pleasure working with this dealership. I will be back! More

by Janablume
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 10, 2013

Overall experience at this dealership was straightforward and hassle free. Since we were from out of town, most things were done over the phone or by email. Phone calls and emails were responded to quickly. More

by Tracey H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 28, 2012

Our maintenance experience at Audi Wynnewood was extremely professional. We had great service and the car is in great shape! Josh was a pleasure to work with and made good recommendations on preve More

by lstelling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 18, 2012

Laura was outstanding, very attentive and through. The overall experience was simple, straight forward and hassle free. She coordinated all aspects of the trade-in and purchase and insured a positive expe More

by K.tierney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 11, 2012

I received a prompt response to my initial request for information on the Audi Q5 and when I called to get a little more information from Michael, he was very helpful. Liking the quality of customer servi More

by bderham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Walsh
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