Audi Wynnewood

I will not be back- here’s why It is not an every day occurrence for me to write about an experience and give a dealership review. We purchased four new Audi vehicles at this Wynnew It is not an every day occurrence for me to write about an experience and give a dealership review. We purchased four new Audi vehicles at this Wynnewood dealership over the past four years. It is an awesome building, convenient location and the vehicles have a flair. My problem is with service, not sales. Debby in sales would do anything for her buyers but her super powers can’t extend to service or management. My experience in service was problematic because the dealership, which handled all repairs and even body work when we were hit, was just unresponsive and returned our vehicle in unsafe condition. We picked up our vehicle from service to find that the car was totally out of alignment. Driving at highway speeds was dangerous. The car was obviously not road tested. This is the car that my son and daughter drive. That wasn’t acceptable. I brought it back and it was at the dealership for forty (yes 40) days. We didn’t have a loaner either during this time. We couldn’t get any response from anybody as to what was happening and after a month I had to get the GM involved. An employee introduced to me as the “top tech” at the dealership indicated that he did “everything he could” but he was unable to fix the issue. Again, that is unacceptable. During my ordeal, I met another car owner with his car at Audi Wynnewood for over a month. He was also furious that he was left in the dark and there was no end in sight. He visited the GM at the dealership before I did. A month is a long time to have a car and it is a simple process to call a client to keep them in the loop. It is inexcusable to ignore the customer. Instead of assuring me that my car is a priority and my business is important to them, the GM wrote to me that most people are happy with service and this was a random and unusual circumstance for service. Great point Kostas! Like that made me want to continue doing business with you! If I was the owner and learned that I lost a four time buyer, I would be pissed. Please remember that a warranty is only as good as the company servicing the product. I am done with this individual dealership and the other multiple mmco auto dealerships. I felt totally disrespected. Audi Wynnewood worked to lose my business. More

Don't waste your time! One star is outrageously generous. Not the first issue I've had with this dealership but this is certainly the last: Started late October throughout One star is outrageously generous. Not the first issue I've had with this dealership but this is certainly the last: Started late October throughout the month of November, no heat in our car. Vents are blowing ice cold air with the heat turned up to "HI". Car takes an hour to even begin blowing warm air. And when it finally starts to warm up, it begins at the far left vent on the driver side and slowly makes it over to the far right vent on the passenger side. The only heat source in the car was the seats. Multiple visits and every service guy gives me the same puzzled look on his face and tells me they've never seen this before. They've asked me about 8-9 times, "Are you sure you don't have the A/C on?" Yes, positive. They train them well here to make you feel insane. Every guy has the same expression and the same go-to line. Meanwhile, I can see my breath in the car at 6:45am and I'm sitting on my hands until the heat finally turns on at 7:45am. They do not call you with updates, you have to chase them for communication. When you actually reach them they feed you same line "we cannot duplicate your concern". Every receipt, "cannot duplicate customer concern". It got so bad that I asked them to keep the car for almost a week, surely it will blow cold air for them in those days. After 4 days I had to call them for any sort of update. Guess what I was told, "Obviously, we cannot duplicate your concern." No, obviously, you're not even checking it. I pick it up on a Saturday and I'm told they've created some sort of "tag" for it, by contacting Audi care for trouble-shooting and guess what? They tell me that ALL of Audi has never heard of such a concern. Shocker. They deliver the car into the service garage and I sit in their garage for 15minutes testing the "heat" and it's ice cold...going on 20min. Ice. Cold. We call a service guy from the desk to the car and ask him to feel the vents. There's that same puzzled expression again. He pops the hood and then calls over a mechanic, tells him "the engine is at temp but the cabin is blowing ice cold air." Mechanic looks clueless and partially amused by our begging him to find out what is wrong with this car. Something is very wrong with this car. Mechanic tells us "it's normal for the car to take 15-20min to feel the heat and it's always going to heat the driver first." Always going to heat the driver first?!?! Yeah, ok buddy. We tell him we've been through a winter with this car, this was not happening last year, it's a new issue. He shrugs his shoulders and smirks. Service guy says we'll definitely get back to you on Monday regarding the "tag". That was Saturday, Dec 1 and I'm still waiting on that call back. Don't waste your time, this place is a joke. They lie, they waste your time, they simply don't care if you're left out in the cold...literally. More

Quick emergency visit Driving from allentown to the jersey shore the tire light went on. Made a wick stop there even thought we bought the Audi A5 at home. Service said t Driving from allentown to the jersey shore the tire light went on. Made a wick stop there even thought we bought the Audi A5 at home. Service said to come right. Drove right into service. Tire pressure was checked and we were on the way. No charge. Nice staff and very nice auto technician. More

2018 Audi A4 Lease This is my second purchase from the group and another huge shout out to the managers at Audi Wynnewood - Thanks to Tarik Shapli, Shaun Issac and Suzan This is my second purchase from the group and another huge shout out to the managers at Audi Wynnewood - Thanks to Tarik Shapli, Shaun Issac and Suzannah Sarkahian for helping make this purchase as smooth and easy as could be. They truly went above and beyond to help make the best deal possible. We also couldn't have asked for a better salesperson in Matt Kwatyra, and Jason Bufka in finance made the entire process so convenient. Also, thanks again to Zach Lebbing who had everything ready to roll as soon as we got there. You guys rock! More

"Smooth Ride" Working with Debbie was a smooth ride to my new car. She worked hard to get me my car after a big storm rumbled through our area and knocked the power Working with Debbie was a smooth ride to my new car. She worked hard to get me my car after a big storm rumbled through our area and knocked the power out at her shop. She got the deal done quickly and easily . I'm highly recommending her... More

Thorough, courteous, professional Thorough, courteous, professional. Was able to find the car we were looking for and get it to their lot quickly for us to test drive. No sales pressu Thorough, courteous, professional. Was able to find the car we were looking for and get it to their lot quickly for us to test drive. No sales pressure at all. We felt comfortable and confident we were making the right choice with their assistance. More

Easy Deal Great buying experience. Parul took good care of us, and Rick Martinez is the best. I would highly recommend them. I have purchased 9 cars from Rick M Great buying experience. Parul took good care of us, and Rick Martinez is the best. I would highly recommend them. I have purchased 9 cars from Rick Martinez. More

Friendly, easy purchase experience Ilya Iofik helped my daughter purchase her vehicle. His easy going demeanor allowed her to make a decision without any pressure. He answered all of Ilya Iofik helped my daughter purchase her vehicle. His easy going demeanor allowed her to make a decision without any pressure. He answered all of our questions and even after the sale followed up with her. Josh handled all the paperwork as a true professional and the buying experience was truly easy and effortless. More