Audi Wynnewood

$190 for an oil change? Over $200 for a cabin air filter? My fault for not asking.... but next time I'll ask. At a different place. My fault for not asking.... but next time I'll ask. At a different place. More

Deb Lessin is the best! She is supportive and respectful. She always has helped us find the vehicle we requested; nothing seems to be too much of a challenge. We have had several Audi's over th respectful. She always has helped us find the vehicle we requested; nothing seems to be too much of a challenge. We have had several Audi's over the past few years and will definitely be going back to Deb. Thank you. More

Deb Lessin is the best sales rep I have ever dealt with. She knowledgeable, very helpful, honest, available and always puts her customer first. Before dealing with Deb I had never had a great experience wit She knowledgeable, very helpful, honest, available and always puts her customer first. Before dealing with Deb I had never had a great experience with any car dealership. Our first experience was so good that we purchased our next car from her. We had another great experience and got our third car from her. Paul Conway More

When no one else could find a car for us and other dealers had cars sold out from under us wynwood came thru in flying g colors.The manager on sales, and Angle who sold us our new q5 was the BEST. If dealers had cars sold out from under us wynwood came thru in flying g colors.The manager on sales, and Angle who sold us our new q5 was the BEST. If you want to buy Audi they cant be beat and everyone from Dale's and finance all top notch...They made us feel like family and we wont forget this...GREAT JOB GUYS....THANKS AGAIN HAPPY WIFE HAPPY LIFE. More

Excellent experience! I'm very thankful I had Debby as a salesperson. She's extremely personable and always customer first, right from the jump. She got me a great deal on I'm very thankful I had Debby as a salesperson. She's extremely personable and always customer first, right from the jump. She got me a great deal on my car and facilitated my trade in to a private party. No detail is too small or unimportant to her if it's important to you. I had an excellent experience with everyone in the dealership, including their financing expert Joe. Would highly recommend Debby and this dealership!! More

This was my first time shopping for an Audi, and I had one of the worst interactions ever with a dealer here. This is not a review about the dealership as a whole, but the overall encounter I had with one of the worst interactions ever with a dealer here. This is not a review about the dealership as a whole, but the overall encounter I had with the brand specialist, Deborah Lessin, ruined my entire experience there. She began to talk about my character after a deal did not follow through on her end. After I ended the text conversation with her, she proceeded to call my direct cell phone line to go on again about how “I should not be doing business the way I am” and that “I should hold more integrity as a learning lesson moving forward.” The text messages prior to the phone conversation were unpleasant, so I apologized and wanted to end it there, but she decided to call me. If you are a business salesman/woman, your conversations are about business unless you are attempting to be kind or respectful to the buyer. The conversation should never be directed at someone, especially if you do not know that individual personally beyond your brief encounter with them on a sale. I really hope whoever is reading this that you do not have the same nasty encounter I did at this dealership. I would avoid her if you can. Again, I’m not talking about the dealership as a whole. Just my encounter with an individual there that has made it unpleasant. More

I will not be back- here’s why It is not an every day occurrence for me to write about an experience and give a dealership review. We purchased four new Audi vehicles at this Wynnew It is not an every day occurrence for me to write about an experience and give a dealership review. We purchased four new Audi vehicles at this Wynnewood dealership over the past four years. It is an awesome building, convenient location and the vehicles have a flair. My problem is with service, not sales. Debby in sales would do anything for her buyers but her super powers can’t extend to service or management. My experience in service was problematic because the dealership, which handled all repairs and even body work when we were hit, was just unresponsive and returned our vehicle in unsafe condition. We picked up our vehicle from service to find that the car was totally out of alignment. Driving at highway speeds was dangerous. The car was obviously not road tested. This is the car that my son and daughter drive. That wasn’t acceptable. I brought it back and it was at the dealership for forty (yes 40) days. We didn’t have a loaner either during this time. We couldn’t get any response from anybody as to what was happening and after a month I had to get the GM involved. An employee introduced to me as the “top tech” at the dealership indicated that he did “everything he could” but he was unable to fix the issue. Again, that is unacceptable. During my ordeal, I met another car owner with his car at Audi Wynnewood for over a month. He was also furious that he was left in the dark and there was no end in sight. He visited the GM at the dealership before I did. A month is a long time to have a car and it is a simple process to call a client to keep them in the loop. It is inexcusable to ignore the customer. Instead of assuring me that my car is a priority and my business is important to them, the GM wrote to me that most people are happy with service and this was a random and unusual circumstance for service. Great point Kostas! Like that made me want to continue doing business with you! If I was the owner and learned that I lost a four time buyer, I would be pissed. Please remember that a warranty is only as good as the company servicing the product. I am done with this individual dealership and the other multiple mmco auto dealerships. I felt totally disrespected. Audi Wynnewood worked to lose my business. More

Don't waste your time! One star is outrageously generous. Not the first issue I've had with this dealership but this is certainly the last: Started late October throughout One star is outrageously generous. Not the first issue I've had with this dealership but this is certainly the last: Started late October throughout the month of November, no heat in our car. Vents are blowing ice cold air with the heat turned up to "HI". Car takes an hour to even begin blowing warm air. And when it finally starts to warm up, it begins at the far left vent on the driver side and slowly makes it over to the far right vent on the passenger side. The only heat source in the car was the seats. Multiple visits and every service guy gives me the same puzzled look on his face and tells me they've never seen this before. They've asked me about 8-9 times, "Are you sure you don't have the A/C on?" Yes, positive. They train them well here to make you feel insane. Every guy has the same expression and the same go-to line. Meanwhile, I can see my breath in the car at 6:45am and I'm sitting on my hands until the heat finally turns on at 7:45am. They do not call you with updates, you have to chase them for communication. When you actually reach them they feed you same line "we cannot duplicate your concern". Every receipt, "cannot duplicate customer concern". It got so bad that I asked them to keep the car for almost a week, surely it will blow cold air for them in those days. After 4 days I had to call them for any sort of update. Guess what I was told, "Obviously, we cannot duplicate your concern." No, obviously, you're not even checking it. I pick it up on a Saturday and I'm told they've created some sort of "tag" for it, by contacting Audi care for trouble-shooting and guess what? They tell me that ALL of Audi has never heard of such a concern. Shocker. They deliver the car into the service garage and I sit in their garage for 15minutes testing the "heat" and it's ice cold...going on 20min. Ice. Cold. We call a service guy from the desk to the car and ask him to feel the vents. There's that same puzzled expression again. He pops the hood and then calls over a mechanic, tells him "the engine is at temp but the cabin is blowing ice cold air." Mechanic looks clueless and partially amused by our begging him to find out what is wrong with this car. Something is very wrong with this car. Mechanic tells us "it's normal for the car to take 15-20min to feel the heat and it's always going to heat the driver first." Always going to heat the driver first?!?! Yeah, ok buddy. We tell him we've been through a winter with this car, this was not happening last year, it's a new issue. He shrugs his shoulders and smirks. Service guy says we'll definitely get back to you on Monday regarding the "tag". That was Saturday, Dec 1 and I'm still waiting on that call back. Don't waste your time, this place is a joke. They lie, they waste your time, they simply don't care if you're left out in the cold...literally. More