Audi Spokane

The people I dealt with in the service department were courteous, and completed the service I requested in the time promised. courteous, and completed the service I requested in the time promised. More

This was my second time buying/leasing a car and I had a very good experience working with Tanner Mcguire and Mary at Audi Spokane. They made it such a great experience! They are excellent to work with and very good experience working with Tanner Mcguire and Mary at Audi Spokane. They made it such a great experience! They are excellent to work with and all my questions were answered even after my purchase was final. I would highly recommend Audi Spokane!! More

Made your whole purchase process seamless Jordan really knows how to handle customers do you feel like the most important person in the world when you leave? knows how to handle customers do you feel like the most important person in the world when you leave? More

I had the best experience with this dealership. They really make you feel like you’re getting special treatment but it’s how they are with everyone. There’s zero pressure from any of the employees They really make you feel like you’re getting special treatment but it’s how they are with everyone. There’s zero pressure from any of the employees and they worked with me on financing and helped me find the best rate possible. By the end of it I was hugging them and leaving with my new car. LOVE them! More

Everyone I dealt with was very friendly. I say everyone because in the month and a half my car was in, I dealt with 3 different people. I brought it in for a check engine light and the epc I say everyone because in the month and a half my car was in, I dealt with 3 different people. I brought it in for a check engine light and the epc light. I was informed there was a recall that needed to be done. I agreed to have them do it. After a few weeks of asking for updates all I got back was information on the recall. They had forgotten why I had brought it in and when I brought it up they seemed uninterested in anything other than the recall. When I spoke with a second service writer he informed me that he had no notes of the EPC light or any check engine light codes. So we started over. I was then given a quote of 14 hours to do my motor mounts which had been leaking. 2 full days to do that job? I finally put my foot down and asked that they button up their recall work so I could pick it up and take it to another shop. Nobody contacted me to tell me it was ready. When I picked it up the car now had a new misfire. Which was not there when I brought it in. When it rains in pours. Needless to say, the communication was really awful. I shouldn't have to call every few days asking for ANY information on the car. The fellas in the service shop are friendly. Thats not enough for me to ever take my car back there. More

Just back from living in another city for 5 years. I just had a routine service done on my Audi. The dealership is performing better than ever! Great communication, friendly service department personn I just had a routine service done on my Audi. The dealership is performing better than ever! Great communication, friendly service department personnel, and faster than expected completion. More

This was my first time buying/leasing a car, and everyone at Audi Spokane made it such a great experience! They are great at communicating and answer all the questions even after my purchase was final. I wou at Audi Spokane made it such a great experience! They are great at communicating and answer all the questions even after my purchase was final. I would highly recommend Audi Spokane!! More

We had a very good experience working with Caleb Rogne. He was very patient helpful with every step of our transaction. Everything worked out fine and we are extremely happy with our Buick. He was very patient helpful with every step of our transaction. Everything worked out fine and we are extremely happy with our Buick. More

We went in for a code that my GTI was displaying. They initially told me 2 hours to diagnose and it ended up being 6 hours. Then they ordered parts and didn't call me when they came in. I finally They initially told me 2 hours to diagnose and it ended up being 6 hours. Then they ordered parts and didn't call me when they came in. I finally called them and they said "oh yeah" the parts are in. When we went in for the scheduled service (we had to drive 2 cars an hour because they said that they didn't have any warranty loaners. We got there at 10:00 and dropped off the car and were told it would be done by afternoon. At 2:00 pm, I called them and the service tech hadn't started working because he had just finished up another car and that I couldn't pick it up until the following day. I called the next morning before driving back into town and was told that the car had been disassembled and that VW had sent them the wrong parts. They told me it would be overnighted but the repairman didn't work on Saturday so the work wouldn't be completed until Monday. Monday morning one service rider told me that they couldn't find the parts and another called and said that the technician was busy working on my car. We picked up my car on Tuesday and they didn't do the complementary wash like I had asked and my husbands sunglasses and our phone charging cords were on the floor on the passenger side. Needless to say, I will never take my car here again. More

Our experience with Audi Spokane was awesome from beginning to end! We loved the customer service during our purchase but also the time spent after to follow up to ensure all of our needs have been m beginning to end! We loved the customer service during our purchase but also the time spent after to follow up to ensure all of our needs have been met and our questions answered. More