Audi Rochester Hills

I've been buying new vehicles since '77 and until last week I've never had a salesperson hang up on me. Certainly not premium service from a premium brand. This is not the same dealership that Eitel Dahm week I've never had a salesperson hang up on me. Certainly not premium service from a premium brand. This is not the same dealership that Eitel Dahm once owned. More

Highly recommend working with Kevin Fraser at Audi Rochester Hills in the purchase of your next new or pre-owned vehicle. He was a great pleasure to work with, very helpful from start to finish, going Rochester Hills in the purchase of your next new or pre-owned vehicle. He was a great pleasure to work with, very helpful from start to finish, going the extra mile to see the process go as smoothly as possible. Also worth mentioning worked with Jim Piece who also was very helpful in the process. Highly recommend Audi Rochester Hills especially Kevin & Jim! More

The service was top notch. The salesperson went out of his way to get a car I liked his way to get a car I liked More

Sunday October 31st, I dropped my 2012 S5 off at the dealer using their overnight drop box. Called them Monday November 1st around 10:30 AM to fill them in on what's going on and to get a game plan put dealer using their overnight drop box. Called them Monday November 1st around 10:30 AM to fill them in on what's going on and to get a game plan put together for my car. Unfortunately, I had the displeasure of talking to service advisor Jonathan. His communication skills are a solid 0 out of 10, and I’m honestly surprised he has a job. Jonathan said that they should be able to diagnose my car that day(Monday 11-1-21) and if not the latest I would hear back from him is the next day(Tuesday 11-2-21). I did not hear from him Tuesday, nor did I on Wednesday, and nor did I on Thursday. I gave it till about noon on Friday(11-5-21) and I called him. Some service assistant answered the phone. Said Jonathan would call me back in the next 10 minutes. About an hour later Jonathan called me, my favorite part is that he acted like he wasn't supposed to call me 4 days ago. Literally no care at all for his customers. He told me that I had a thermostat leak and the next step is to get with my Warranty company to get it approved. So, I gave him a couple hours and never heard anything back. I called him again asking what's going on, this is about 3pm now. And now this is actually my favorite thing he said. "Yeah I was on hold for about 10-15 minutes and that's all the time I had so I hung up." This guy doesn't have more than 15 minutes to take care of his customers? Yikes. So, he claimed that he was going to try and call again. Gave it a couple hours and never heard back. I called Dave the service manager around 5:30-5:45. Surprisingly he called me back the same day about 20 minutes later. The sad part is, he was backing this Jonathan guy that hasn't done anything for me. Didn't care that the guy just never called me over multiple days. Told me that Warranty companies are really hard to get a hold of. And then he tries to strong arm me and said they will not do the work unless the warranty company covers what they quoted. This guy hasn’t even spoke to the warranty company yet. $1,400 for a thermostat leak was the quote I might add. So, Dave says I’ll hear from them Monday morning. Monday(11-8-21) morning comes, and no call. Jonathan calls me Monday afternoon to tell me that the work is covered but they’ve been going back and forth with the warranty company on labor cost. Told me if all goes well my car will be fixed and done the very next day on Tuesday(11-9-21). I gave this man literally all-day Tuesday and not one time did he reach out. Wednesday(11-10-21) I called Jonathan 3 times between 9 am and Noon. He called me back at 1pm and told me “Good Morning”. LOL Told me that they’re charging 7.5 hours of labor to replace my thermostat and the warranty company is only covering 5.2 hours. Told Jonathan to give me an hour or so and I’ll call back. I called back about an hour later, and someone picked up and said that Jonathan actually just left and he’s gone for the next week. But they would have the manager Dave call me back shortly after his meeting. Gave it a couple hours and never heard from Dave. Tried to call the stores GM Elie, and of course he didn’t answer so I left him a message of what’s been going on. So Dave calls me 20 minutes before they close. Even let me know that the GM Elie mentioned to him that he got my message. But not even the GM could reach back out to me though. Elie clearly doesn’t know his service department is so uncapable of the most basic tasks. But Dave tells me sorry I’ve had a bad experience but offered no help to get the situation resolved. At this point the $180 is so worth never dealing with these clowns again. I picked up my car the next morning(Today 11-11-21) paid my $180 diagnosis fee and took it to VAST Performance in Ferndale. By 2pm they let me know that I indeed had a thermostat leak, and that my water pump needed to be replaced also(Something this dealer never mentioned). By 2pm they also already had everything covered under warranty, and I’ll have my car back tomorrow. PLEASE save yourself the time, money, and the headache and avoid this place. Call VAST Performance, only about 25 minutes south of this xxxx hole dealership. More

Absolute worst service department!!! Avoid at all cost! Had car for almost 2 weeks. No calls back, you need to call them to get any updates. Treats customers like they are an inconvenience. No loaner vehic Had car for almost 2 weeks. No calls back, you need to call them to get any updates. Treats customers like they are an inconvenience. No loaner vehicles available. Ended up taking vehicle to another shop because they were charging way too much. More

Very helpful and nice. A pleasure to work with. Will be going back again! Thanks going back again! Thanks More

Great salesman for the sale of the car. Having trouble getting paperwork work emailed it’s been a few days!! getting paperwork work emailed it’s been a few days!! More

This dealership is great! Everybody’s nice, friendly and very accommodating. Bruce is the greatest!!! All text messages were returned in a timely manner and everything was well communicated. Thanks for all very accommodating. Bruce is the greatest!!! All text messages were returned in a timely manner and everything was well communicated. Thanks for all your help. Beautiful showroom too! Good feel environment! More

Brian and his team were fantastic to deal with in the purchase of our Audi. This dealer is ahead of the competition in customer service and communication by far. purchase of our Audi. This dealer is ahead of the competition in customer service and communication by far. More

Great buying experience for my certified pre-owned vehicle. Gerti went above and beyond in making sure I'm happy with everything about my new vehicle. vehicle. Gerti went above and beyond in making sure I'm happy with everything about my new vehicle. More