Audi Plano

Had the best car buying experience EVER in my 20+ years of buying cars. Richard was extremely knowledgeable and helpful. I would recommend this dealership to anyone buying a car of buying cars. Richard was extremely knowledgeable and helpful. I would recommend this dealership to anyone buying a car More

I guess since I was inquiring information via email I am not important. Since they assume I have no money they dont want to help me. I sent the info of the car I was interested in but still no response. I w not important. Since they assume I have no money they dont want to help me. I sent the info of the car I was interested in but still no response. I was told "they would get back to me". I was actually recommened to this dealership. This is very disappointing. I will continue my search elsewhere. By far the worse customer service. Since they didnt get me in the store to crunch numbers and keep you there for hours they toss me to the side on the side of the road. I dislike when sales people assume you have no money. Such a shame. I will make my purchase elsewhere. Plano Audi NO GO! ( Well at least if you inquire via email) More

Pros: Service is fabulous and the advisors are great! I'm always able to get my car in when I want, even if I call and say I want to bring it in immediately. Andrew is always willing to answer a million I'm always able to get my car in when I want, even if I call and say I want to bring it in immediately. Andrew is always willing to answer a million questions about my car and he actively tries to save me money where possible. They always have a loaner available for free, so I don't have to wait around. Cons: You seem to be tied to one advisor once you start going there, so vehicle drop off, pick up, and status updates seem to only happen when they're working. Hasn't been an issue for me yet, but I could see this bothering someone who isn't willing to wait a day. It's still an Audi dealership, so the prices are still high. The process to get a loaner takes a little longer than I'd like; I wish they'd save my information so I don't have to show them again each time. More

Bought a Q5 from the dealership about 6 months ago. Very easy, laid back experience. Great people, very easy to work with and that's saying a lot since the Q5 is a very popular vehicle. Returned to the vehi easy, laid back experience. Great people, very easy to work with and that's saying a lot since the Q5 is a very popular vehicle. Returned to the vehicle recently to look at an S5. I knew the dealership had changed hands, so I was a little worried, but other that a few new procedures, everything went very smoothly and I wound up taking home an S5. The people who work here know their cars and they love 'em. More

Rich made the car buying experience very enjoying. He listened to my must have in a car and was very professional. Rich went above and beyond with Nathan and I. I woukd recommend the Audi dealership in p listened to my must have in a car and was very professional. Rich went above and beyond with Nathan and I. I woukd recommend the Audi dealership in plano and Rich as an amazing sales rep. Thank you guys More

I contacted Audi Plano after bad experiences with two other Audi dealerships in the area. Richard was awesome and arranged for an extended test drive of the S5 which no other dealership would do. While d other Audi dealerships in the area. Richard was awesome and arranged for an extended test drive of the S5 which no other dealership would do. While determining the spec I wanted he made excellent recommendation on packages/options that would add the most benefit to me. He was very friendly, never pushy and very patient with all my questions. As I wanted one of the first 2014, Richard made sure my special order was one of the first to be placed with at Audi Germany once the production slots opened up. Once the car showed up at the dealership, picking it up was very hassle free. The car was ready when I arrived and Rich took the time to explain everything and help setup all the gadgets on the car. Highly recommend buying a car from Rich and Audi Plano!! More

After having bad experiences in my hometown of Houston with both Mercedes and Audi dealerships Richard Gouhin renewed my faith in auto salesmen. He was persistent without being overly aggressive. He was with both Mercedes and Audi dealerships Richard Gouhin renewed my faith in auto salesmen. He was persistent without being overly aggressive. He was helpful without knocking the competition. He was very throrough in offering options for me when I was trying to decide what to buy and very helpful in explaining the features on the car which to be honest are over my head in some cases. I would definitely recommend him to any and all friends and associates and will definitely buy another car from him. More

Rich was awesome!!!!! I have recommended him to some family and they purchased as well! You weren't the typical salesperson. You weren't pushy, over bearing or a customer's nightmare. YOU ROCK RICH!! family and they purchased as well! You weren't the typical salesperson. You weren't pushy, over bearing or a customer's nightmare. YOU ROCK RICH!!!! More

Kim Thomas made my experience at Boardwalk Audi of Plano very easy and natural. He answered all my questions about the Q5 and anything else I wanted to know. I love my Audi Q5 and am so appreciative of all very easy and natural. He answered all my questions about the Q5 and anything else I wanted to know. I love my Audi Q5 and am so appreciative of all his help. Everyone else who worked at Audi Plano was very kind and helpful as well. It was all together a great experience and I would recommend this dealership to anyone! More

The reason I bought an Audi and from them was Debbie. I sent an inquiry to multiple manufacturer's dealers simultaneously and the first to respond was Debbie. She not only continuously followed-up with me, sent an inquiry to multiple manufacturer's dealers simultaneously and the first to respond was Debbie. She not only continuously followed-up with me, but when I told her I liked everything but the price (and again I sent a similar note to the others simultaneously), as everyone was above my target price, she got Jose to call me 1st thing in the morning and we agreed to the price, and lo behold, I walked into the dealership the next day to pick up the car. Guess what, while we were doing the paper work, 2 cars got sold in front of me, and it looked like I would not get a car that day. However, Debbie left us in the safe hands of Jose, and by the time we finished the paperwork, Debbie was back with the news that she just got a car that rolled off the truck, and it was getting ready for us to take home. And finally, the time & effort she took to get my son (for whom I bought this) trained on all the hi-tech features was simply awesome. All in all, Debbie & Jose made our buying experience a pleasure and I'd recommend them anytime. More