Audi Plano

We recently moved to the area and took my wife’s new Audi Q5 to Audi Plano for its routine service, expecting the standard level of care and professionalism Audi is known for. Instead, we experienced some of Q5 to Audi Plano for its routine service, expecting the standard level of care and professionalism Audi is known for. Instead, we experienced some of the worst customer service we’ve encountered at a dealership. During our one-year service visit, the dealership informed us that one tire had worn down to 3mm, while the remaining three tires were sitting at a healthy 7mm. When I called to ask why there was such an extreme discrepancy on a vehicle with roughly 15,000 miles—suggesting a potential factory alignment issue that should be checked—the service advisor immediately dismissed the concern, blaming "Dallas-Fort Worth roads." When I asked if he could check with the technician to see if anything specific was noted on the inspection, he treated me with a condescending attitude, acted as though I didn’t understand basic tire wear, and flatly refused to talk to the tech. I requested to speak with a manager, who was initially apologetic about the advisor’s behavior and promised to look into the tire issue and call me back. While waiting for that follow-up, my wife went to pick up the Q5. The same service advisor—knowing I had reported his behavior to his manager—intentionally ignored my wife. She was told by staff that she had to wait for him. He made her sit there for 20 minutes while he casually chatted with another coworker in full view, blatantly refusing to assist her until she had to find another employee to step in and release her vehicle. The manager also never bothered to call me back with an update. Between the dismissive handling of a clear vehicle issue, a broken promise of a managerial follow-up, and the petty, deliberate mistreatment of my wife during pickup, Audi Plano has completely lost our business. Save yourself the headache and take your Audi elsewhere. More

Service tech Adrian was pleasant and helpful, also efficient in checking my in for the oil change and scheduling a diagnostic check up. My Uber ride was hailed and arrived within a short while. I was efficient in checking my in for the oil change and scheduling a diagnostic check up. My Uber ride was hailed and arrived within a short while. I was glad to be treated as a valued customer/client. More

I tried to call your customer Service team but all I got was voice mails. You had my car for 5 weeks and couldn’t fix it. I took it to Audio of Mckinney and they diagnosed the problem in one day and had my was voice mails. You had my car for 5 weeks and couldn’t fix it. I took it to Audio of Mckinney and they diagnosed the problem in one day and had my car ready the following day. Why did it take you five weeks to figure nothing out. I emailed the general manager half way through the process and he never returned my call. I’m pretty sure no one will answer this email. More

Very good service in general and we were satisfied, purchasing process could have been faster purchasing process could have been faster More

Got very good service. Service agent Ms. McKenzie was very co-operative and helpful. I have always got an exceptional service from her. Service agent Ms. McKenzie was very co-operative and helpful. I have always got an exceptional service from her. More

Staff was friendly and helpful, and service was completed quickly. Recommend this dealer and service center to others. quickly. Recommend this dealer and service center to others. More

On first impression, no. My final service person M. Holmes, was great and very professional. Customer service all depends on your agent. Maxwell did a stellar job attending My final service person M. Holmes, was great and very professional. Customer service all depends on your agent. Maxwell did a stellar job attending to my concerns and getting my car back within reasonable time. More

Audi Plano made my experience easy and they offered me a great car for a fair price. Tracy Crawford was a joy to work with! He came in on his day off to meet with me and finish the deal. Thank you Tracy! great car for a fair price. Tracy Crawford was a joy to work with! He came in on his day off to meet with me and finish the deal. Thank you Tracy! More

Got an excellent service. The agent Ms McKenzie provided support and pointed out what needs to be done to the car. The agent Ms McKenzie provided support and pointed out what needs to be done to the car. More