Audi Plano

Christian Greer and Randy Thornton has gone above and beyond the call of duty to make me happy. I look forward to seeing them in the near future as I know they will continue to take good care of me. beyond the call of duty to make me happy. I look forward to seeing them in the near future as I know they will continue to take good care of me. More

My wife and I were cold prospects that came into the store off the street approximately 30-45 minutes before closing on a Saturday evening. Richard greeted us after we were in the showroom browsing for store off the street approximately 30-45 minutes before closing on a Saturday evening. Richard greeted us after we were in the showroom browsing for five minutes or so. He inquired as to our general interest and needs and suggested a couple of difference Audi models. He took us on a test drive in three separate models that eventually led to us being at the dealership well after the scheduled close of business. He was very informative on the test drives and showed great respect in not bringing the hard sale as is customary in the industry. Ultimately, his communication, willingness to make the sale and demeanor prompted us to purchase a new Audi from the dealership. It is important to note that even though we have an Audi dealership in our local market, we were willing to drive 3.5 hours to take delivery from Richard. He is a great example of what we hope to experience when purchasing a vehicle and an asset to the dealership.. . More

My girlfriend and I stopped by to test drive some new TDI cars and fell in love with a 2014 Q5. Pricing was competitive, sales and finance were transparent, helpful, and gracious, we never felt deceived or m cars and fell in love with a 2014 Q5. Pricing was competitive, sales and finance were transparent, helpful, and gracious, we never felt deceived or misled, and once she made a decision, we were done and on the road within the hour. We've already been back for a complimentary wash, bought accessories, and had the windows tinted. Everyone I dealt with was eager to help out and, in the case of the window tinting, understanding and accommodating of my admittedly unconventional request. I called ahead and asked them to let her think she was getting the car washed so they could tint the windows, and they pulled it off in under an hour. She had no idea and was completely surprised by it. It made her day, which made my day, and I never would have thought a car dealership would have been willing to go to those lengths for a regular guy like me. More

I LOVE AUDI PLANO! Went in to get my brakes checked and I LOVE AUDI PLANO! Went in to get my brakes checked and to say hi to my two favorites, Jose and David. David in service always takes great care of me I LOVE AUDI PLANO! Went in to get my brakes checked and to say hi to my two favorites, Jose and David. David in service always takes great care of me and makes it easy to drop off car and get into a loaner. These guys are the best! I will always be an audi girl (going on to my 5th one) and will always go to Audi Plano! More

My husband I and recently visited Audi Plano, of course we were 'just looking'. Kim made our experience so inviting and comfortable to do business, as well as being so thorough when reviewing the features we were 'just looking'. Kim made our experience so inviting and comfortable to do business, as well as being so thorough when reviewing the features of the Q5 we just couldn't imagine ourselves in another car or dealership! The customer service at this dealership was by far the best we have ever experienced in our 20+ years of car buying. My husband typically dislikes the experience in the finance office, fearing pushy sales etc. Kim assured us we were in good hands when he placed us in Dawn Searcy's office - and boy was he ever right! Dawn was very gracious and easy to understand, she completely explained our manufacture warranty, and our options. She went over everything, every document, all of our questions, gave us all the information we needed to choose the best option that fit our needs - she wasn't pushy at all. I felt like we had bought a car from people we were friends with through the whole process. Dawn made it easy to find the items we would need when we call our insurance company, made sure we were comfortable by bringing us water, and did it all in 35 minutes! The quickest most thorough time I have ever had in the finance office when purchasing a car!!! The finance Director stepped in the say hello and congratulate us, his name was Greg, and also very nice and professional! More

I recently purchased a 2014 Audi TT from Audi of Plano. I had been considering a TT for more than a year but had never been in to visit a dealership. We visited a couple of Audi dealerships in the area and o had been considering a TT for more than a year but had never been in to visit a dealership. We visited a couple of Audi dealerships in the area and our experiences at the two dealerships were so different. We were immediately greeted on entering Audi of Plano and we always felt like there was someone available to help us. I never felt intimidated. After meeting Corstiaan, I understand why the atmosphere is so friendly. He seems to be a great general manager who is friendly and down to earth. He was able to save for me the one TT that came in that weekend so I didn't have to worry I'd lose it. I was referred to both Corstiaan and Richard through a mutual acquaintance. I was very happy to be able to work with Rich. He is such a friendly and charismatic person. My husband and I enjoyed meeting him and working with him to purchase my TT. My husband had found that there was one TT coupe coming in and so we knew what color it would be. Rich called and encouraged me to come in and check it out the day it came in. I was hesitant because I was thinking about another car (not an Audi) that I was interested in, but I'm so glad I went in that Saturday. I got to help Rich uncover the car and the second I saw it, I knew I wanted it. He let me spend all the time I wanted with the car. I appreciated that he did not try to overly sell me on it. He also seemed to genuinely care that I understood everything about the car so that I could appreciate it fully. The test drive with him was so much fun because he encouraged me to really test out what the TT could do. Rich was so easy to work with that I feel like other people should learn from him. It made the whole process so much easier. Once we came in for the paperwork and to finalize the deal, both Jeff and Rich were terrific. They were both so friendly and helpful. They helped my trade in go so smoothly. Jose was also very easy to work with for all of the financial paperwork. All in all it was a great experience. Rich has kept in touch with me over the past few weeks that I have had the car and I appreciate that. Even though there is another Audi dealership closer to my home, I will be making the trip over to Audi Plano for any service needs and questions that I have. I feel quite at home there. More

After visiting another Audi dealership and not being too happy with the service I received, I went in to Audi Plano looking to talk about a potential trade in on my TT, I was greeted promptly and was set up happy with the service I received, I went in to Audi Plano looking to talk about a potential trade in on my TT, I was greeted promptly and was set up with Rich. He was very friendly, knowledgeable and I didn't feel "pressured". I told him what I was looking for (A5) and we went on two test drives of the cars that matched my description. I liked the cars, however I wasn't sure. Rich never once tried to pressure me and he made it known that if I had any questions he was willing to speak with me. I left that day and returned 2 days later. Rich was available to work with me as soon as he finished up with another client, once again we test drove the vehicle but I still wasn't sure. He allowed me to take the car home to decide and think about it. I decided that I did not want the A5 and returned it 2 days later. I spoke with Mitch and Rich who both assured me that they were there and willing to assist me, but that ultimately it was my decision and they'd do whatever it took to make sure I was happy. I thought about it over a few days and decided that the Q5 was what I wanted, I contacted Rich and he told me to come by the dealership to show me what they had. Every time I came to the dealership I was greeted by Mitch and or Rich and if they were with another customer they would let me know immediately that they would be with me shortly. I test drove the Q5 and fell in love with it, it was the one. Rich and Mitch worked with the numbers to make sure that I was satisfied and got an even better rate/monthly payment than I requested on a 2014 and gave me a great amount for my trade. Who wouldn't love that? I also had some other obstacles as I am a traveler and have a different residence but they were able to find a way for everything to work out. I appreciated the fact that they were both very professional, friendly, patient and never once did I feel pressured, I honestly felt like they were truly there to make me happy and I greatly enjoyed working with them both. The day I purchased my vehicle Rich even ordered me Jimmy John's because I was starving seeming as I came straight from work. After signing all the papers, it was clearly way passed closing time but Rich stayed behind to make sure everything was good with my car, that it was cleaned in and out and gave me a small tutorial of all the features. He told me that I could stop by or call anytime if I ever had any further questions. Overall I had a wonderful experience and would recommend for anyone to purchase a vehicle from this dealership and particularly to work with Mitch and Rich. More

Richard Gouhln and Mitch Henson provided exceptional customer service. From start to finish and soon thereafter, they went above and beyond to ensure my complete satisfaction and covenience. On the othe customer service. From start to finish and soon thereafter, they went above and beyond to ensure my complete satisfaction and covenience. On the other hand, however, my experience with the finance manager, Dawn Searcy, was absolutely horrid! Not only was she very unfriendly, but she also had very little product knowledge when selling me the extra care packages for my A6. She literally rushed me through the entire signing process, and outright expressed her frustration whenever I asked her a question. I would write more, but that would require way too much time (more time than I would like to spend on her). More

Very pleasant car buying experience with Audi Plano. Very pleasant car buying experience with Audi Plano. Rich was very helpful in the securing the car i wanted, trading the car with the original deale Very pleasant car buying experience with Audi Plano. Rich was very helpful in the securing the car i wanted, trading the car with the original dealer even before it's reached the port. Offered a good price and even beat the APR credit union has offered. I'd highly recommend Rich & Mitch and Audi Plano team if you are looking for a good car buying experience and a good price. More

I have been a client of Board walk for over 9 years and I keep going back due the the excellent service that I receive and at a good price. Richard Gouhin and David Adame took great care of me I recomend th keep going back due the the excellent service that I receive and at a good price. Richard Gouhin and David Adame took great care of me I recomend them to all of my clients and friends. Johnny Rodriguez More