Audi Plano

I was very pleased with the service that was provided by the sales agent. He was knowledgeable, friendly and went above and beyond to assist. The only issue that I have is the fact their finance department the sales agent. He was knowledgeable, friendly and went above and beyond to assist. The only issue that I have is the fact their finance department refusal to work with my finance company on a pre-approved loan I have with them. More

Richard did a good job of helping us with the car. I am very pleased with my new A6. It is a great car with awesome features. very pleased with my new A6. It is a great car with awesome features. More

My wife and I had a great experience working with everyone at Audi Plano . Richard Gouhin assisted us throughout the purchase of our 2014 Audi Q5. From our first phone conversation to the final sale, everyone at Audi Plano . Richard Gouhin assisted us throughout the purchase of our 2014 Audi Q5. From our first phone conversation to the final sale, Richard was very helpful and a pleasant person to work with. During our financing process we were also pleased to meet Jose Herrera , Jose was also very nice and easy to work with. If you are in the market for an Audi you will be very pleased with the selection, price and hospitality of Audi Plano. Thank you Richard, Jose and staff , Jay and Isabel. More

To Whom It May Concern: I am writing this letter to To Whom It May Concern: I am writing this letter to express my grave disappointment with my customer service today at Audi of Plano. I rarely take To Whom It May Concern: I am writing this letter to express my grave disappointment with my customer service today at Audi of Plano. I rarely take note when off things happen in my everyday dealings and quickly write them off as someone having a bad day or just being busy. Today, however, was different because it was outright unacceptable. I currently drive an Audi that I purchased at the Plano Dealership and was immediately impressed with the Customer Service given to me there and it was a deciding factor in my purchasing decision. I even prepaid for car maintenance so that I could keep up my new automobile as it is my pride and joy! Today I drove to the dealership to get an oil change and immediately felt like my positive experience was not going to extend over into the service department. After pulling up and sitting in my car for 5-7 minutes being looked at by employees who walked by but never spoken to I began to feel frustrated but I again wrote it off as busyness. I then was approached begrudgingly by an employee with a simple head nod instead of a greeting, a “Hello, how may I help you?” would have sufficed or dare I say “Happy Holidays, may I help you?” but I received neither. After I explained my need for an oil change whenever available I was told that they would have to see if they could fit me in which was understandable. The associate walked away and I watched him go to the back and speak with other associates. He then returned and quickly said they were too busy and could not fit me in today at all at ANY time. This puzzled me since it is 9am in the morning but I had no choice but to believe them although I felt they were not trying their best to please the customer in this instance. I asked when would be a good time and he gave me a card and said, “Call this number and schedule an appointment.” I sat there bewildered for a moment because I am sitting at the dealership where I wanted service and was told to call a number? Proper customer service etiquette would have been to apologize for not being able to assist me today but try to fit me in the next available time slot while I was there so that my trip would not have felt in vain. This made me wonder if I was being told the correct information and also made me question their willingness to help me. I drove away afterwards with that nagging suspicion on my mind. After getting to work I called a friend and asked her to call the service department and see if they could fit her in today for an oil change. Unfortunately after my return call from my friend my concerns were justified when she informed me that they told her to come in as soon as she could. I was infuriated! I am a young African American male and I feel that I was sent away simply because they did not want to assist me. I feel I was not addressed timely when I arrived, was not addressed professionally upon approach, and was not treated with the customer service level that I would expect from a dealership of this magnitude and reputation. I could have gotten any car that I wanted, but I chose Audi because I believe in the brand but with that brand comes a level of responsibility on everyone’s part who chooses to represent it, from the person answering the phones to the person selling the cars. I am writing this not to simply complain, but as a reminder that everyone deserves to be treated with respect and dignity. I will not be returning to that location for any of my customer service needs and am seriously considering my future with the brand. I would hope that this letter serves as a reminder that ALL customers should be treated equally and fair and that no one should be made to feel like they are undeserving of superior customer service and basic common decency. Sincerely, William Ross More

We had a great experience with Audi. Last Saturday, we purchased a Q7 and leased an A4. The dealership was very easy to work with and were very accommodating, ensuring that they could get our monthly paym purchased a Q7 and leased an A4. The dealership was very easy to work with and were very accommodating, ensuring that they could get our monthly payments to a number with which we were comfortable. Rich, our sales representative, was extremely knowledgeable. He did not pressure us to move forward with a sale but instead showed us the value of purchasing Audi and then worked with us to develop an offer that we could not refuse. Mitch, the sales manager, was wonderful to work with as well. He was very fair with both of our trade-ins and made us feel valued as a customer. They were respectful, professional and did not play games. My husband and I had intended to spend the day test driving a number of vehicles. Although we planned to make a relatively quick decision, buying our two new cars within a week, we had no intention of buying them at the very first dealership we went to. We ended up doing this because it was easy to work with Audi and the dealership did a great job highlighting the value of our purchase and working with us on the price. More

I will be honest, my first few visits were not great. After voicing my concern, the dealership took ownership of their mistakes and it was a complete turnaround. In the end, they did a good job. After voicing my concern, the dealership took ownership of their mistakes and it was a complete turnaround. In the end, they did a good job. More

Rich was wonderful...We knew that we wanted a Q7, but were so undecided about which color. Rich pulled out several and placed them side by side for us to compare and even went to an alternate lot to retr were so undecided about which color. Rich pulled out several and placed them side by side for us to compare and even went to an alternate lot to retrieve a specific color combination for viewing. We also brought along our 2 year old daughter who wasn't exactly a perfect new car shopper, and Rich was wonderful about working with us as we worked around her schedule and activity. The Q7 is just wonderful...offers a big car without feeling like a big car. The quality surpasses other vehicles we considered, and we are still figuring out all of the new technology. Rich did a lovely job going over the features of the car, helping us connect our phones, etc, and offered to have us come back anytime for additional help. One suggestion for Audi as they rethink future design....inside storage in the front of the care is substantially lacking - glove compartment/center console are very small (we can't even fit a sunglasses case in one of them). Also, the 2nd cup holder is a strange place with a cover as if used, it removed the armrest for the passenger. Maybe rethink some of the physical features to be on part with the technological and mechanical features :) More

Initially engage to address squeeky front wheels, missing screws holding rock guard, back of driver seat seperated. 3 weeks in Repair just to replace front left bearing, attempt to reattach seat back. Drivi screws holding rock guard, back of driver seat seperated. 3 weeks in Repair just to replace front left bearing, attempt to reattach seat back. Driving home, oil light came on....Audi failed to replace oil fill cap all the way, oil sprayed all over engine compartment, also notice engine cowling missing, superficial damage to the pain on front right fender; and torque screw that holds the brake rotor to hub was missing. Audi sent a car to my home and towed my Audi back in for service. I provided a written list of concers 1)oil cap, oil spray, low oil; 2) torque screws on brake rotors; 3) missing screws on rock guard; 4) seat back separated again; 5) paint on front left fender; 6) request for a front brake pad replacement. 1 month later, the car is ready for pick up....no brake job performed, no engine cowling, no oil cleanup...the interior has covered with dirty hand prints, the tint on the driver and rear driver side windows was pitted or scratched, no response to the paint on the front right fender....though the torque screws and rock guard screws were installed. This is the second Audi I have had serviced at this dealership in the past 10 years....both experiences were poor. More

Buying a car is not an experience that I enjoy, even when I've had a lot of time to compare and price vehicles. So, when I was recently involved in an accident that totaled my vehicle, I was very concerned I've had a lot of time to compare and price vehicles. So, when I was recently involved in an accident that totaled my vehicle, I was very concerned that my need for a car would make me an easy target during the buying process. However, fortunately I found a great car at a great price at Audi Plano, and was even luckier to meet Rich Gouhin. Rich knew I was there to test drive a specific used Mazda and I was able to get right in and take a test drive. After we got back to the dealership, I was very impressed with Rich's willingness to help me get the numbers to work out. There were no repeat trips to "talk to the manager" or long stretches of time where I had to sit and wait. I simply explained my situation and what price range I needed to stay in, and Rich just made it happen. It really was that simple. I never felt like I was being taken advantage of during this buying process, and I am truly grateful to Rich (and manager Jeff Hummel) for making me feel like a valued customer. Audi Plano has many beautiful new cars that sell much higher than my used car, but Rich treated my sale with the same care and consideration as if I had spent much more. If you're shopping for a car at Audi Plano, you absolutely need to call Rich. He is a great, no-pressure guy who is willing to do whatever he can to help you get a really good deal on a car. More

I just got back to Tyler yesterday evening with the Subaru Outback I bought from Richard Gouhin with Audi Plano. The car is outstanding! Even better than I expected - and it was just as Richard had t Subaru Outback I bought from Richard Gouhin with Audi Plano. The car is outstanding! Even better than I expected - and it was just as Richard had told me during the phones calls earlier in the week. I had researched the exact car I was looking for and after about a month of internet searchs, I found exactly the car I wanted in Plano. 1-owner, clean Carfax, locally owned, serviced, very well maintained, etc. Richard knew exactly what I was looking for in the car and long story short, put me in that car. Richard is very patient - we talked on phone, sent numerous e-mails, back and forth, I had to re-schedule the trip from Tyler several times - all no problem for Richard. A most professional, personable, well informed salesman. A pleasure to do business with. I would highly recommend Richard to anyone in the car market in the DFW area. An honest, no-nonsense Salesman that will put you - the customer - in first place. Thank you again Richard. Bill M. Tyler, TX More