Audi Plano

First Rate Service A couple years ago I had a very bad experience with one of the service agents here and took my business elsewhere. Today, I am happy report that ther A couple years ago I had a very bad experience with one of the service agents here and took my business elsewhere. Today, I am happy report that there have been impressive improvements in the service department. I was more than satisfied with my experience today. When you spend all that money to own an Audi you expect top notch treatment when you come in for service. I don't think I could have been more impressed than I was today. Kudos to Audi Plano for getting it right; I'm glad I gave them another chance. More

David is a fantastic service advisor - no matter if it is for a routine service or recently collision event caused $3800 worth of undercarriage damage. His communication and availability is so appreciated. for a routine service or recently collision event caused $3800 worth of undercarriage damage. His communication and availability is so appreciated. Always greets his clients with a genuine smile and gets me out the door with a loaner in no time. I am a customer of David's for life! More

I recently purchased a 2013 Audi A6 from Audi Plano. I will have to tell you the service was great. When I arrived Richard was there to greet me and when I told him what I was looking for he found it righ will have to tell you the service was great. When I arrived Richard was there to greet me and when I told him what I was looking for he found it right away. He was very knowledgeable about the the car and was able to answer all of my questions. he quickly suggested we go for a test drive and I was sold. He also got me what I was looking for on a trade and a great price on the Audi. During the process he was there every step of the way. I would suggest Richard and Plano Audi to anyone looking for a car. More

I have used this service center multiple times only because it's the closest to my house. If I had another option I would not use them for service. On one service visit I was told my car was ready and because it's the closest to my house. If I had another option I would not use them for service. On one service visit I was told my car was ready and when I went to pick it up it was in fact not ready. The female staff working in the service center is not very friendly. When I call to make an appointment I have to schedule weeks out to get a loaner or else be stranded at the dealership for hours waiting. My last service I scheduled my appointment 3 weeks out because when I made my appointment I was told I had to in order to get a loaner but when I showed up I was told a loaner was not available for me even though I saw multiple loaner cars parked in the lot not being used. More

My battery had died, so I had to use Audi Roadside Service for a jump. They were prompt and within an hour I was able to drive to the dealership for service. Unfortunately due to turnover, I had to Service for a jump. They were prompt and within an hour I was able to drive to the dealership for service. Unfortunately due to turnover, I had to wait 15-20 minutes until I could get a new service adviser. I was assigned Randy Owen who was very friendly and apologized for the delay. He quickly took my information and had someone drive me to work. The one major downside to using this dealer is that they don't have many loaner cars available. Luckily my issue was minor because I was told they were completely booked out for 2 weeks. More

David is the best service advisor I have had and I have owned Mercedes, BMW, Lexus, Toyota, Honda, Nissan. David ensures that a loaner is ready, he keeps me up to date and on my last service he worked very owned Mercedes, BMW, Lexus, Toyota, Honda, Nissan. David ensures that a loaner is ready, he keeps me up to date and on my last service he worked very hard with my warranty company to get them to cover the cost of repair. He does his best to provide me options and only works on the items that require service but never pushes me to get them, A great service advisor More

Disclaimer…I am..I mean I was a diehard BMW fan…my last 4 cars in the past 6 years have all been BMW’s. However, my loyalty towards BMW started to wane after Audi released the new SQ5. I became a true conver cars in the past 6 years have all been BMW’s. However, my loyalty towards BMW started to wane after Audi released the new SQ5. I became a true convert when I went to Audi Plano to test drive the car and met Rich Gouhin, who allowed me to test drive the Q5 3.0T and then the SQ5 immediately afterwards so that I could determine which vehicle met my needs the most. Although I wasn’t ready to buy that day, the phenomenal customer service I received from Rich Gouhin and his manager Mitch, made me call him back as soon as I was ready to purchase the vehicle. During the test drive, I let Rich know that I worked for a company that had the Friends & Family discount and I thought this would lessen the level of customer service I received. Rich pleasantly proved me wrong. He educated me on the differences of all of the models and patiently waited as I figured out what color I wanted. Rich was very warm and personable and the short amount time that my husband and I had to wait to get into the Finance office made it seem like we were hanging out with a good friend. Many thanks to Rich for making this car buying experience painless and stress-free. I’m now working to convert my husband to an Audi-lover so that we can work with Rich again…LOL. Many thanks, LaShonda Hart More

I purchased a new Audi A4 last week in Plano, Tx and it was easily one of the best car buying experiences I've ever had. I worked with Richard Gouhin and he made a typically stressful situation quite enjo was easily one of the best car buying experiences I've ever had. I worked with Richard Gouhin and he made a typically stressful situation quite enjoyable. I felt like he went out of his way to find a deal that best accommodated my particular situation. When I walked in the dealership I was pretty sure I would end up with used vehicle but Richard and Audi gave me a great deal on my trade-in and were able to get me into a brand new A4. In the end, I couldn't have been more satisfied with the overall process and will continue to come back to Audi when it's time to buy a new car. More

Great buying experience at Audi Plano. All the employees are very friendly and helpful. The sales person, Rich Gouhin, was awesome to work with. He is very knowledgeable about the Audi brand and he thorou are very friendly and helpful. The sales person, Rich Gouhin, was awesome to work with. He is very knowledgeable about the Audi brand and he thoroughly explained the different models and options that fit my requirements. The negotiation process was honest and straightforward. The finance/leasing options were presented in a clear manner and the paperwork was completed efficiently. More

I purchased the 2014 Audi A7 from the Audi Plano dealership on December 28, 2013. It was a wonderful experience! I love the car! I previously owned a Mercedes and wasn't sure about going with the dealership on December 28, 2013. It was a wonderful experience! I love the car! I previously owned a Mercedes and wasn't sure about going with the Audi. My sales representative - Rich Gouhin - was extremely helpful in making my decision. He spent a great deal of time with me helping me explore every aspect of the vehicle. He answered all of my questions, and helped put my mind at ease in switching from Mercedes to Audi. I have not regretted the decision. It is an amazing car! When it came time for us to discuss the financial aspects, Mitch Henson was the manager that we talked with. He was also very pleasant to work with and made the transaction very easy for us. I would definitely recommend this dealership to anyone in the Dallas/ North Texas area. They are courteous, efficient and very easy to work with! It has been an overall wonderful experience, and I will continue with my service and any other needs for my vehicle, here with them. More