Audi Plano

Purchase of an 2011 Audi A4 My purchase of an Audi A4 was nothing short of an enjoyable experience. I showed up at Audi Plano hoping to compare an Audi A4 to an Acura TL. Sizin My purchase of an Audi A4 was nothing short of an enjoyable experience. I showed up at Audi Plano hoping to compare an Audi A4 to an Acura TL. Sizing down from an SUV to a luxury car, I was looking for something sporty, comfortable and reliable. I wanted to be able to show up at the soccer game with my two kids and pull into a valet in downtown Dallas all in one day. My dad and I met Richard quickly and he was honest, upfront and knowledgeable about why we should move forward with an Audi. We struck up a cordial relationship and had a great afternoon. I never once felt pressured into buying anything, more excited to be a part of the Audi family. Within just a few hours, I knew I had to have the A4. Unlike the Acura TL, the A4 felt safer, drove smoother and had a little more sass. It was more than what I thought I could afford and better than I could have imagined. I walked away with a sense of empowerment for having bought such a beautiful, quality car within my budget constraints. Since the purchase of my car, I have received several calls from the Audi Plano dealership and from Richard, checking in on my experience. I would feel completely comfortable calling and asking questions or dropping the car off for services because the "hassle" just isn't there. I will be a lifelong Audi customer from now on. Even my dad is looking to buy one now! I can't say enough how happy I am that I bought this car. It is BEAUTIFUL--love it! More

Audi Service Service department has been excellent in explaining work performed and quality of work. David does a great job of answering any questions that I have Service department has been excellent in explaining work performed and quality of work. David does a great job of answering any questions that I have. More

My dealership and salesman for life!!! I was looking for a new A4 with a stick shift. You just can't find them on lots anymore, so David Adame (my service adviser) recommended I come talk I was looking for a new A4 with a stick shift. You just can't find them on lots anymore, so David Adame (my service adviser) recommended I come talk to Ricky Reed about ordering a car. Upon arriving, Ricky greeted my husband and I with a big smile and handshake. Brownie point #1. After talking about an A4 order, I happened upon a GORGEOUS white A5 with a stick shift!! Ricky suggested that I test drive it...brownie point #2. What can I say? I fell in love. Ricky spent the next hour making us the deal of lifetime....brownie point #3. I drove home in a brand new A5, stick shift, all the whistles and bells, and a payment I could manage. I never thought that would be possible until I met Ricky Reed. You just don't get better than him. He did everything in his power to get us a good deal. He exceeded our expectations! This is my third car to buy from Audi of Plano, and I couldn't be happier. Ricky Reed is my salesman for life! More

Mechanic - Above & Beyond Answered my questions via phone when I was traveling home for an emergency. Called me after hours to check to see if I was OK while I was still trav Answered my questions via phone when I was traveling home for an emergency. Called me after hours to check to see if I was OK while I was still traveling. Was concerned that I had not had problems since our reception via phone was spotty as I was in a mountainous region with no Audi dealership near. Reassured me that I would not get stranded. More

5,000 Mile Warranty Service I had a scheduled time for my first service on my Q5 and everything was done promptly and efficiently. Scotty was very good about keeping my up to da I had a scheduled time for my first service on my Q5 and everything was done promptly and efficiently. Scotty was very good about keeping my up to date on how long it would take. They also do a nice job of washing and detailing your car if you choose to wait to have it done. I recommend asking how long that part takes just in case there is a back up. More

I brought my car in and simply thought the blinker light was out. It ended up the whole part was bad. I had a Doctor's apt to get to and David Adame was able to explain everything to me, give me my option was out. It ended up the whole part was bad. I had a Doctor's apt to get to and David Adame was able to explain everything to me, give me my options, and get it fixed in time for me to make it to my appt. He is a knows his product, extremely professional, and a very nice guy. I will go back to do business with him again! Paige Patrick-Addison More

I went to the dealership with fears. As soon as I met Rich, those feelings subsided. I no longer felt intimidated about the purchase process. All the staff members were friendly and approachable. My sale Rich, those feelings subsided. I no longer felt intimidated about the purchase process. All the staff members were friendly and approachable. My salesperson, Richard Gouhin, was absolutely the best. I never felt pressured to deviate from my original budget or options desired in a vehicle. As a matter of fact, I wanted to kick myself for putting off the visit for months. The buying experience was quick and smooth. This dealership gave me the best buying experience ever. Rich made my experience with Audi Plano 5 stars all of the way and even afterwards. W. Hall, North DFW, TX More

I called the Audi Plano inquiring about the Audi Q5 and spoke with Rich! He gave me directions to the place and said would be happy to help me when I came by! On arriving at Audi Plano i was introduced t spoke with Rich! He gave me directions to the place and said would be happy to help me when I came by! On arriving at Audi Plano i was introduced to Rich who was very friendly and we proceeded to talk about the Audi Q5 that i was interested in! He took me to the lot and showed me the vehicle and explained all the features. Over night i decided that was the one I wanted. Going back and meeting with Rich again with money to put down and a trade in I was ready to start the process! Rich was the reason why i went back He explained all about the vehicle and was very helpful! On the test drive it was alot of fun with him! Everyone in place was helpful and friendly! Made me feel right at home. I had been to other dealerships before going to this one about some other cars and the experience was not good. I am so glad I decided to go to Audi Plano! This was a fun experience buying here! I would Highly recommend this place! Professional, friendly, helpful. It was great doing business with them!! On the day of buying the Q5 they were grilling hamburgers and Rich offered me one! That was so nice and lot of fun!!! So anyone in the market for a Audi I would sent them to Audi Plano! Rich and Mitch made it happen! A big thanks to them! I have wanted a Audi for a long time and now as Rich says welcome to Audi! I know i have a great, safe , well made vehicle! It is so much fun to drive. So smooth! Wow. Just love it! Has this wonderful panoramic sunroof,amazing sound system,comfortable real leather seats! I so happy with this purchase of the Audi Q5 and the wonderful experience at Audi Plano!!! Very Happy!!! Cindy in Carrollton,TX More

This dealership is under new management!! Beware!!! Let me start by saying I live in Houston, tx and was purchasing a vehicle on a Friday planning to drive to Plano to pick up on a Saturday. This Dealershi me start by saying I live in Houston, tx and was purchasing a vehicle on a Friday planning to drive to Plano to pick up on a Saturday. This Dealership has unethical business practices that are just too terrible to ignore. The whole process what long hard and complicated. Then after everything is finalized they sold the Audi Q7 I had sent financing from my personal bank to secure ownership of out from underneath me. I got a text message hours after financing was secured that said "sorry the vehicle had sold" after the dealership was closed for the evening. No one would answer our calls to explain or really even apologize like an adult. This type if behavior is unacceptable for any business and extremely unethical. When you make a deal with someone and financing has been secured that vehicle is sold- not still available to sell to someone else. Please beware of their behavior and shop somewhere with better business practices. More

After a terrible experience at Central Audi in Houston, I decided to call Audi Plano to see if they had the car that I wanted. Sheer luck, Rich answered the phone and was AMAZING from the very first interac decided to call Audi Plano to see if they had the car that I wanted. Sheer luck, Rich answered the phone and was AMAZING from the very first interaction. Audi Plano sold the car that I wanted just days before, but Rich offered to LOCATE the vehicle that I wanted and have it SHIPPED to the dealership in Houston - essentially, giving up this sale so that I could have the car that I wanted (which was more than the dealership in Houston wanted to do for me). Immediately, I decided that if someone was willing to go the extra mile to make my "new-car buying experience" what it should be - a short flight to Dallas was the least I could do. I thought that living in a different city would be a challenge, but Rich took the time to phone and email me (at my convenience) to hear about the car that I WANTED to buy and not what some dealership wanted to sell. Rich searched the state and the ports to find my car within days. Rich and Mitch were fair in the negotiations and we settled on a price over an email! The transition to Chris in Financing was equally seamless. Chris was super kind and took time out to talk to me about the different post purchase options. I knew what my finance rate and payments would be - and it was super easy!! They even sent a notary to Houston to complete the paper work!! Rich's great service didn't stop at the signing. Rich kept in constant communication with me all the way to my pick up day! Rich even offered to fetch me from the airport. When I got to the dealership, Rich, Mitch, and Chris were welcoming and I got the "white glove" treatment from Rich during my vehicle orientation. Rich's experience was obvious - the vehicle orientation was smooth and very clear. I'm so glad he made me complete the speech recognition set up - because I certainly wouldn't have done it on my own! As if everything he did wasn't enough, Rich loaded a few songs in my Jukebox for my return drive home to Houston! I'm so glad that Rich answered the phone the day I called. He and the Audi Plano team recovered my "new-car" buying experience! I'm definitely an Audi Fan and if I ever need another car - Rich is my man! More