Audi Plano

I lost my stuff in the service center Avoid this dealership!! For Once, i had to write this review so that people be aware of this service center. I left my A6 at this facility to ge Avoid this dealership!! For Once, i had to write this review so that people be aware of this service center. I left my A6 at this facility to get my windshield noise fixed without taking out any of my stuff off the car (mistake on my part) as it was supposed to be a short term repair. When i got back home, i was surprised to see my watch which went missing, a bunch of quarters under the arm rest (they left a couple in there) and a gift card (they took the gift card and left the empty pouch). I took this up with the service manager who was unable to find any clues with their limited Video surveillance and was sorry for whatever happened and can file a police complaint if i like and thats about it. My watch ( gift from my wife on our wedding) will never be recovered. Just thought this review might help someone before they visit this dealership. More

Pathetic Customer Service I Purchased a 2015 Audi a3. Recently the RIM around of the car-charger-port went on me. It is supposed to illuminate. anyways, I stopped by around 4 I Purchased a 2015 Audi a3. Recently the RIM around of the car-charger-port went on me. It is supposed to illuminate. anyways, I stopped by around 4:30pm on a wednesday evening. I explained to the rep. about the issue. A mechanic took a quick look and tells me it's working. But apparently, he was checking the charger port instead of the RIM. the rep totally misinterpreted what I just explained. anyways, the mechanic says that it will take some time to fix. Mechanic left the scene. Now the Rep takes my # and says someone will call me for an appointment. Why couldn't you make an appointment on the spot? Why do I have to wait for a call to make an appointment? The very next day I get a call from Audi Plano service dept. First thing she says " Hello Mr. ABC, your car is ready to pick up!" I was really irritated that I did not even drop my car. Finally, she made an appointment. I bring my car. Sherry Parker is the service adviser. We talked about the issue and she had me waiting on the sitting area for a loaner car. after waiting around 45 minutes when I went and asked for the status..she totally forgot about me. Then she managed a loaner which is really filthy , stinky. I hopped in to the loaner and there were two empty starbucks bottle on the front row and one empty Yahoo Milkshake bottle in the back seat. the whole car smells like raw fish. Apparently they did not detail the car. So I have the loaner now...day1 passes by...day 2 passes bay...on day 3 I called for a status. Sherry doesn't have a business card or direct number. I had to call the main line and ask for her. and I always left VM and then she called me saying that it needs a part that will be procured from Germany and will take 3 weeks. I picked up my car. Again, i never heard from them and I had to call the main number again on 4th week. So n So says that your part is already here and transferred me to Sherry. They first thing Sherry says when is a good time to drop by. I was upset that i had to call everytime for a status. so we made an appointment for saturday noon. Friday I get an email from Audi that my appointment is all set for 2pm. I had to call the main number again and told them we agreed for 12pm not 2pm. anyways, I showed up on saturday noon and Sherry says so you engine has a loud noise? I was like totally frustrated and told her that it's the RIM of the car-charger-port that does not illuminate anymore. She is totally clueless. then I have to explain again and she recalled her memories. She says it will take an hour and if I wanted to wait. I asked for a loaner so that I could grab my lunch in between. Guess what? she never called me . when i called the Main number again around 5pm or so as I did not receive any phone calls, the main receptionist says that service dept. is already close. My work ID is in my car. and now I can't get it until monday. Monday I called twice (again the Main number). Everytime I call, receptionist says they are busy if I like to leave my number and Sherry will update. then I emailed Sherry as well for an update. no response. Tuesday I just showed up at the front desk and did not even talk to Sherry. picked up my car. Upon signing off the papers at the front desk; the lady gave me a survey. As I was filling that out , Sherry shows up and says why am I giving her negative review. I did not bother to explain. just picked the car and left the dealership! I had cars from BMW, Lexus , Acura and Infiniti. This dealership is no where near to the others as far as services. WORST SERVICE ADVISER , WORST MANAGEMENT. I have decided to take the car to AUDI at dallas for my next visits. and I am done with AUDI as well. More

BEST DEAL, BEST CUSTOMER SERVICE I just bought my 2015 AUDI 4 S from Audi Plano and I am so happy, not only because I have a brand new car, but because I had the best experience ever I just bought my 2015 AUDI 4 S from Audi Plano and I am so happy, not only because I have a brand new car, but because I had the best experience ever buying cars. I choose to go to Audi of Plano because of the great personalized attention, the best customer service and the professionalism every single employe provided. Since you make the first phone call they make you feel like family. I met with Ricky Reed, the best professional salesman I ever known, who does not push you to buy, but instead help you to find the best car and the best deal that will feat your needs. I cannot missed talk about the Manager Mitch Henson, who is really caring. Even thought he is the manager, he did not hesitate to come and say Hi to the customers and make sure we were being taking care. To finish with, I can say thank you very much Audi of Plano specially to Mitch Henson, Ricky Reed and the Finance guy who unfortunately I forgot his name for making me feel like family. I wish all Dealers and stores in general could it provide the same personalized attention and customer services like Audi of Plano provides. Lilie Osorto More

Worst Service Department in the Audi brand We took our Audi A6 to this dealership for a repair. We were completely dissatisfied with the way we were treated, and we took our car elsewhere for We took our Audi A6 to this dealership for a repair. We were completely dissatisfied with the way we were treated, and we took our car elsewhere for the repair. We will not buy another Audi due to the lack of professionalism and integrity we experienced there. We also own a BMW, and we are consistently treated like valued clients when we have our car serviced there. This Audi Plano dealership is now owned by AutoNation, and we will never go back. More

Best car buying experience of my life I have had some very bad experiences with car dealers in the past--pushiness, belittling, smoke and mirrors, the usual. Rich Gouhin at Audi Plano rep I have had some very bad experiences with car dealers in the past--pushiness, belittling, smoke and mirrors, the usual. Rich Gouhin at Audi Plano represented the diametric opposite of those experiences. He was friendly, down-to-earth, easy going, and justifiably confident in the product he was showcasing . I purchased a used Expedition that was clearly underpriced, so much so that I didn't attempt to haggle. They cleaned it up beautifully and it performs far better than expected. The interior of the dealership is well designed, comfortable, and the cookies were delicious (I ate more than my fair share). Everyone there was well composed and professional. I expressed concern about a notable stain on one of the leather seats, and it was promptly and completely removed, which really pushed the sale over the top. I rarely write reviews, but this dealership earned every star. More

Worst dealership around I recently went online to get my car serviced on a Thursday and stated I needed a loaner car and got confirmation they received and showed up that mor I recently went online to get my car serviced on a Thursday and stated I needed a loaner car and got confirmation they received and showed up that morning at 7:00 am to we don't show you have an appointment and wouldn't have a loaner car. I was pissed to say the least but rescheduled for the following week and called the day before to make sure they would have a loaner and told the lady if you had a problem here is my number and call with any problem. I showed up and they said we tried to call and let you know we didn't have a loaner. It was a previous cell number and I explained I had left my number and this wasn't a good excuse. So once again they didn't bother to help and weren't concerned I has wasted two times of trying so I told them I was done with that dealership and would never be back. I got on the phone and called Dallas Audi whom I didn't buy from and they were more than courteous and just dropped my car off and received a loaner. I had bought an Audi and a Porsche, and a used BMW from Plano and this is the kind of service I received. I will never under any circumstances buy another car nor give them a rating other than POOR. You buy the type of car you should be treated with upscale service and this place is the absolute worse. By the way they just called last night and wanted to know if I still wanted to get my car serviced because they had a loaner 3 weeks after I started the process. More

Bait and Switch Ever Since Auto Nation purchased what used to be a great Audi dealership, this is the worst experience I have ever dealt with in the 17-20 cars I and Ever Since Auto Nation purchased what used to be a great Audi dealership, this is the worst experience I have ever dealt with in the 17-20 cars I and my family have purchased in the past 16 years. My oldest daughter was told my her sales person he had a fully loaded 2015 A4 that she could trade her car for and have zero money down and a payment that was about $75 higher then her current payment. When she arrived to sign for her new car, the car she was promised she was now told wasn't available, so she was shown a basic A4 with no special features and the payment she was promised went up by $277. That's lying and bait and switch. I then went in to try to lease a Q7, was told we can't get you in the Q7, but because of all the incentives we CAN do the A8. So I agreed to go with the A8. I asked the Sales person and Finance person if this was a DONE deal, they said it was absolutely an approved deal and my car had already been taken to the back and was being detailed for me. When I pushed for a time to come get my car, I was informed that NO, we can't get you that car. NO INTEGRITY and LYING. So next, my youngest daughter who currently drives a 2013 A5 was contacted by our Sales person Ricky ()he contacted her without any requests by her at all). Ricky told my daughter he had a loaded 2016 A5 that he could get her into with ZERO money and down and wouldn't change her payment a cent. So he peaked her interest and asked me about it. I told RIcky I wanted to see the specs of the A5 and final payment terms. It took a few days, but when I finally got the details of the A5 it was a s tripped down version with less features then her current car. I told him, you said it was more features then she currently had. So he said ok and got me the A5 with features comparable to what she currently has, but then said he needed cash down and a higher payment. I argued that you initiated this deal and promised her a better A5 with zero down and exact same payment. He also got the Finance Manager involved and he told me he would make it happen, but again after several days 1) they kept trying to go around me and talk to my daughter directly thinking they could take advantage of a younger girl. But my daughter was smarter then them and kept forwarding Text messages and phone calls to me. After I told them directly DO NOT contact my daughter direct they continued to do so. Trying to con her into m ore money for a vehicle with less features then she has now. So now you have Lying, Bait and Switch as well and bullying a young girl for money and putting her into a payment she couldn't afford. Just to finish this up, the Sales Manager Jeremy and Finance Manager Philip couldn't figure out why I was upset and were confused as to why we thought this dealership was lying, fraudulent in practicing bait and switch and worst of all trying to bully a young girl. They are so bad, they are also hiding their names from this dealership, most all of the names below no longer even work there and most of the people that I dealt with are not even listed below. Sales - Ricky Reed Sales Manager - Jeremy Finance Manager - Philip Beware of those guys!! More

Be VERY Careful I bought four (4) new tires from DFW Audi and was told that for the first year, there is a 100% coverage/replacement if anything should go wrong with I bought four (4) new tires from DFW Audi and was told that for the first year, there is a 100% coverage/replacement if anything should go wrong with the tire. Low and behold,my son ran over a nail going through a construction zone and Plano Audi was the closest dealership. He wasn't wanting to drive back through traffic, etc on a donut so he took the tire in and left it with the dealership. When he got the call the next day, we were told that the charge to replace the tire that was under 100% warranty (FYI- the tire didn't even have 5,000 miles on it yet) was $70 and change. When he asked why, he was told we were responsible for taxes, labor and the pro-rated cost of the tire. Now, is where I got involved. I called and spoke to Randy in Service and was told that my son was given incorrect information, the tire is covered at 100% but the cost of the tire is $135 and I paid $163 per tire plus taxes and labor. Now, I'm not opposed to paying the taxes and labor but I am opposed to paying a mark up that's on a tire that I should have bought elsewhere. And when I asked where that additional $30 charge is going because we both know it wasn't going to the manufacturer, I was told "I don't know ma'am, it's just the difference in the tire cost". Not to mention that this is a tire I was just told was covered at 100% for the first year. Baloney, it may only $30 but I know I'm not the first person this has happened to and I won't be the last. I also mentioned that I could have bought tires any place else and the tire would have been replaced with zero cost to me. Randy's response "I don't care ma'am". Next time, I'll buy from another company and get the true 100% road coverage. We've also decided against buying a new Audi A-5. Congratulations Audi of Plano, you just ruined the Audi experience! More

Rude Reception!! I went to Audi Plano 2 weeks ago to drive/purchase a car. I showed up late Saturday afternoon...as a busy professional that is when I have time to loo I went to Audi Plano 2 weeks ago to drive/purchase a car. I showed up late Saturday afternoon...as a busy professional that is when I have time to look for a car. I browsed the lot for 15 minutes then decided to walk inside. First thing I saw was the red head receptionist sitting and talking to someone (salesman I am guessing). She rolled her eyes and said something to the guy standing there. He "took a call" and walked off. I stood on the showroom floor for about 5 minutes...maybe 10 feet in front of her..and was never greeted or asked if I needed help. I went to her and asked to look at a car. Her actual response was "We close in 15 minutes. Can I get you a brochure and a card? You can call on Monday". I was shocked and walked out. I eventually went to the stores facebook page and was going to post there when I saw the very receptionist pic as "liking" the page. I just so happened to click on it and saw this post word for word: "I hate how inconsiderate people are. It is so rude to show up to a car dealership right before or after close. Be considerate of all the employees that have been working all day and want to go home to enjoy our families." I WAS SHOCKED!! Really?? The paying customer was rude to show up during business hours???? We should tailor our 60 hour week to fit into your schedule?? I never did get to drive an Audi. She made buying my new BMW (after closing time on a Saturday) a pleasure. I am not sure how many companies keep people that make $40,000 mistakes...but I have reached out at management level with no response. I will make sure Autonation corporate offices know of my experience and rude reception!! More

Best experience EVER Kenneth Fleeger is the person you want to ask for when purchasing your new/used Audi. Kenneth was absolutely spectacular in this car buying experienc Kenneth Fleeger is the person you want to ask for when purchasing your new/used Audi. Kenneth was absolutely spectacular in this car buying experience. He was never pushy never rude was extremely patient and he had a unique and fun as hell personality. I have actually sold cars before in the past and I was so impressed by his customer service skills and his respectful non pushy selling technique. Kenneth is so likable that you would want to have him in your circle of friends. Audi Plano is VERY lucky to have Kenneth. Audi Plano went beyond our expectations on discounted price of the new car and trade in value for our old car. This dealership is currently under major construction so the sales office is in a mobile trailer but I was so impressed with how well organized there system while not having a dealership to operate out of. I highly recommend Audi Plano. We actually bought our first Audi from Audi Dallas about 7 months ago and they failed in every category from sales to service. We are such low key people that nothing really rattles us but the experience from Audi Dallas really rattled us. BUY YOUR NEW/USED AUDI FROM AUDI PLANO AND ASK FOR KENNETH FLEEGER….You won’t regret it…We LOVE our new Audi A6 3.0TDI. More