Audi Plano

Excellent Customer Service I lucked out with Joe Peer as my sales person. He was great! I felt like I was in good hands as he walked me through the process. I felt like he re I lucked out with Joe Peer as my sales person. He was great! I felt like I was in good hands as he walked me through the process. I felt like he really cared. I wasn't as impressed with the manager and quickly forgot his name. Ty was the finance person and wasn't pushy a nice person. More

Audi plano A4 service 55k Hi I took my 2011 Audi A4 for a 55000 miles service. Bill came up to 2000$. (Oil change, coolant, brake fluid) I was over billed 300+$ for Tire Hi I took my 2011 Audi A4 for a 55000 miles service. Bill came up to 2000$. (Oil change, coolant, brake fluid) I was over billed 300+$ for Tire-rotate and Wheel balancing (which was never done) They promised a refund for Tire works that was never done. But later realized that they cheated me, I never got my refund. Please stay away from Audi-Plano-Service. More

Experience exceeded my expectations Joe Peer was wonderful to deal with. I'm horrible with names, but there was a manager in training that assisted as Joe initially was helping another c Joe Peer was wonderful to deal with. I'm horrible with names, but there was a manager in training that assisted as Joe initially was helping another customer. The finance person was not pushy, friendly, and explained everything in detail. I'm so excited about my new car. The bad reviews are unfortunate, because my experience was nothing but great. Even the young woman working the counter was extremely helpful and nice the moment I entered the building. More

Audi didn't need my money My salesperson Luis was awesome! Thanks Neal for the writing instrument! Only 2 reasons for 3 stars. Without them, the rating would have been 1 star. My salesperson Luis was awesome! Thanks Neal for the writing instrument! Only 2 reasons for 3 stars. Without them, the rating would have been 1 star. I had to call and email the manager and finance team everyday for a week. All documents and bank documents were ready on my end and in their possession. I securedb own bank loan and maybe that irritated them. Unacceptable behavior for a car dealership. I was offered many apologies for their lack of professionalism. I was surprised that I wasn't offered any other incentives..didn't even get a key chain. :( Audi is very different from other brands. More

Best experience in all my car purchases with Joe Peer at Aud We were fortunate that we were met by one of the most knowledgeable and best salespersons I have encountered. Joe Peer has COMPLETE knowledge of his We were fortunate that we were met by one of the most knowledgeable and best salespersons I have encountered. Joe Peer has COMPLETE knowledge of his cars and made us feel very comfortable. My wife and I have been driving Mercedes products for over 30 years and to make a change was difficult. Mr Peer let us drive a A6 Audi and then after carefully comparing different cars, we came back to purchase the A6 Audi from Joe Peer at Plano Audi. Great Experience! More

Discrematory, Abusive and Rude Dealership!!! Worst Experience Ever!! Audi Plano has to be by far the most condescending and rude Finance Team there is. To be treated like I was not good enoug Worst Experience Ever!! Audi Plano has to be by far the most condescending and rude Finance Team there is. To be treated like I was not good enough or could not afford the vehicle was just outrageous. I went in today for my 2nd appointment to pick out the color and options to see what kind of negotiation we could do and instead we got disrespected and laughed at by Trey, the Director of Finance and Peter in Finance. Thank you to Neil, Marcio, and Danny for coming back and trying to recover from the damage the others did. Thank you for being respectful and apologizing for their horrible behavior, even when you did not do the insulting. It’s sad, you could’ve had my business had we not experienced that discrimination. We didn’t ask you to do us any favors, we just ask for you to be transparent with the numbers. You instead chose to be disrespectful and treat me like I could not afford it (I hv excellent credit and make great $) and you had already made your decision on if you were even going to try and sale this vehicle to me as soon as u walked up. Shame on you for your derogatory behavior, remarks, and your terrible manners. If u want an Audi...do yourself a favor and go to a different one!! If you want to get laughed at, walked away from, and treated like garbage, go to Audi of Plano. To the Finance Department, learn some manners!!!! More

Fabulous!! I love Audi Plano! This is my second purchase in a year at your location. I received excellent, professional customer service from Joe Peer, he was ve I love Audi Plano! This is my second purchase in a year at your location. I received excellent, professional customer service from Joe Peer, he was very helpful with all my needs. I'm very happy with my Mercedes E350. I will be back in a couple of years. The Finance person was very helpful also. Thank you for another great experience! Kim & Tim Hux More

Great experience My dealer was Joe Peer and he was the greatest sales man a person can ever have. He was straight forward and direct , also honesty and just wasn’t try My dealer was Joe Peer and he was the greatest sales man a person can ever have. He was straight forward and direct , also honesty and just wasn’t trying to make a sale. He walked over our options and made us understand our options. Joe is a great team player and Audi is very lucky to have him Thanks Joe Quincy and Pamela Ha More

I had a great experience at Audi Plano! I shopped around at several dealerships as most car buyers do, and was exceptionally pleased by the service I received from salesman Joe Peer. He was I shopped around at several dealerships as most car buyers do, and was exceptionally pleased by the service I received from salesman Joe Peer. He was very attentive to my needs and was incredibly knowledgeable about all of the features Audi has to offer. If i shopped at Audi Plano first, I might not have gone anywhere else. I love my Q5! More

Better Than Exceptional Experience -- Thank You Marcio! I'm not quite sure why there are so many negative reviews about this location out there. I did read them and was admittedly hesitant to give them a ch I'm not quite sure why there are so many negative reviews about this location out there. I did read them and was admittedly hesitant to give them a chance, but I am certainly glad I did. My sales person Marcio Velasquez was the absolute best. I don't know how he did it and wasn't going to ask too many questions, but he was able to work the impossible for me on an '18 A4 with the negative in my previous vehicle and cash out of pocket and still get me in exactly what I wanted with the lease terms I was looking for. I was always well informed and was not treated simply as another number but rather a valued customer. I strongly recommend working with him if you're in the market for a new Audi and form your own opinion of this dealership. Everything was clear cut from start to finish, not to mention I was in to test, negotiate and through finance in about 3 hours. At the very least, Audi Plano is definitely worth considering if you're in the market for a new Audi. From start to finish this was the most smooth process I have ever experienced in my years of purchasing vehicles. More