Audi Plano

Excellent Service and Comfortable Waiting Area The entire experience was seamless, from the initial drop-off to the pickup. The staff was friendly, knowledgeable, and efficient. I particularly apprec entire experience was seamless, from the initial drop-off to the pickup. The staff was friendly, knowledgeable, and efficient. I particularly appreciated the convenient drop-off and pickup service. It was so helpful not having to worry about transportation or waiting around. The waiting lounge was also a pleasant surprise. It was clean, comfortable, and had everything I needed to pass the time. I highly recommend their top-notch service and excellent customer care. More

Anthony Berry was helpful and took the time out to explain all the work that needed to be done on my vehicle. The work was completed in the time that was promised. explain all the work that needed to be done on my vehicle. The work was completed in the time that was promised. More

Simon is amazing. Great customer service and very professional. Did not over sale. Grear experience Great customer service and very professional. Did not over sale. Grear experience More

**Review for Audi Plano (Sept 2024) - Q8** I visited Audi Plano over the weekend to test drive the Q8 e-tron, and my experience overall was positive, with a few bumps along the way. 1. **Friendly and Audi Plano over the weekend to test drive the Q8 e-tron, and my experience overall was positive, with a few bumps along the way. 1. **Friendly and Professional Service:** As soon as I arrived, I was greeted by Tracy, who was absolutely fantastic. He jumped straight into helping us, and his detailed knowledge of the Q8 e-tron really stood out. He explained every detail about the car during the test drive, which made my decision easy. 2. **Helpful Guidance:** After the test drive, Tracy showed me a few options in both the Q8 and Q8 e-tron. His expertise in helping me choose the right model for my needs and preferences was incredibly valuable. I ended up leasing the Q8, and he guided me through the entire process with patience and professionalism. 3. **Flexible Customization and Pricing:** When I requested a few customizations, both Tracy and the sales manager were more than willing to accommodate them. The pricing was unbeatable – I’m confident you won't find better numbers anywhere else in the market. 4. **Room for Improvement in Paperwork Process:** While most of the experience was smooth, the paperwork process took a lot longer than expected. It would be great if they could streamline this aspect to avoid wasting customer time. Fortunately, once the paperwork was ready, signing and finalizing the deal was quick and easy. 5. **Post-Delivery Issue:** This is where things took a disappointing turn. After taking my brand new Q8 to Ceramic Pro for ion coating, they discovered deep Level 2 scratches all around the car. For a new vehicle, this was unacceptable and quite frustrating. I had to pay out of pocket for color correction. However, when I reached out to Tracy, he was kind enough to reimburse the cost, which was appreciated. Still, this is an issue Audi Plano needs to address to avoid losing future customers. **Overall Recommendation:** Despite the scratch issue, I highly recommend Audi Plano, and if you go, ask for Tracy. He’s incredibly knowledgeable, attentive, and committed to providing excellent customer service from test drive to post-delivery. It was a privilege to be his client! More

**Review for Audi Plano (Sept 2024)** I visited Audi Plano over the weekend to test drive the Q8 e-tron, and my experience overall was positive, with a few bumps along the way. 1. **Friendly and Prof Plano over the weekend to test drive the Q8 e-tron, and my experience overall was positive, with a few bumps along the way. 1. **Friendly and Professional Service:** As soon as I arrived, I was greeted by Tracy, who was absolutely fantastic. He jumped straight into helping us, and his detailed knowledge of the Q8 e-tron really stood out. He explained every detail about the car during the test drive, which made my decision easy. 2. **Helpful Guidance:** After the test drive, Tracy showed me a few options in both the Q8 and Q8 e-tron. His expertise in helping me choose the right model for my needs and preferences was incredibly valuable. I ended up leasing the Q8, and he guided me through the entire process with patience and professionalism. 3. **Flexible Customization and Pricing:** When I requested a few customizations, both Tracy and the sales manager were more than willing to accommodate them. The pricing was unbeatable – I’m confident you won't find better numbers anywhere else in the market. 4. **Room for Improvement in Paperwork Process:** While most of the experience was smooth, the paperwork process took a lot longer than expected. It would be great if they could streamline this aspect to avoid wasting customer time. Fortunately, once the paperwork was ready, signing and finalizing the deal was quick and easy. 5. **Post-Delivery Issue:** This is where things took a disappointing turn. After taking my brand new Q8 to Ceramic Pro for ion coating, they discovered deep Level 2 scratches all around the car. For a new vehicle, this was unacceptable and quite frustrating. I had to pay out of pocket for color correction. However, when I reached out to Tracy, he was kind enough to reimburse the cost, which was appreciated. Still, this is an issue Audi Plano needs to address to avoid losing future customers. **Overall Recommendation:** Despite the scratch issue, I highly recommend Audi Plano, and if you go, ask for Tracy. He’s incredibly knowledgeable, attentive, and committed to providing excellent customer service from test drive to post-delivery. It was a privilege to be his client! More

I recently purchased a Lincoln Mkz and I must say my salesman Reid Thornton went the extra mile to leave a satisfied customer. He went above and beyond and made this one of my best automotive purchases salesman Reid Thornton went the extra mile to leave a satisfied customer. He went above and beyond and made this one of my best automotive purchases to date. I highly recommend Audi Plano. Thanks again Reid Thornton. More

Absolutely not pushy at all and very informative. Friendly and accommodating. Highly recommended. High praisees and knowledgeable. Friendly and accommodating. Highly recommended. High praisees and knowledgeable. More

I receive excellent customer service from my Service Adviser Gilbert to the vehicle service technician. Adviser Gilbert to the vehicle service technician. More

Audi Plano is the best place to have your Audi serviced. The place is gorgeous, TV’s, snacks, beverages and WiFi. The entire service team is courteous and works hard to get you in and out, expeditiously. The place is gorgeous, TV’s, snacks, beverages and WiFi. The entire service team is courteous and works hard to get you in and out, expeditiously. More

My SA Gilbert was extremely knowledgeable, professional and helpful. Had a great service experience, thanks team for talks hard work! and helpful. Had a great service experience, thanks team for talks hard work! More