Audi Plano

**Review for Audi Plano (Sept 2024) - Q8** I visited Audi Plano over the weekend to test drive the Q8 e-tron, and my experience overall was positive, with a few bumps along the way. 1. **Friendly and Audi Plano over the weekend to test drive the Q8 e-tron, and my experience overall was positive, with a few bumps along the way. 1. **Friendly and Professional Service:** As soon as I arrived, I was greeted by Tracy, who was absolutely fantastic. He jumped straight into helping us, and his detailed knowledge of the Q8 e-tron really stood out. He explained every detail about the car during the test drive, which made my decision easy. 2. **Helpful Guidance:** After the test drive, Tracy showed me a few options in both the Q8 and Q8 e-tron. His expertise in helping me choose the right model for my needs and preferences was incredibly valuable. I ended up leasing the Q8, and he guided me through the entire process with patience and professionalism. 3. **Flexible Customization and Pricing:** When I requested a few customizations, both Tracy and the sales manager were more than willing to accommodate them. The pricing was unbeatable – I’m confident you won't find better numbers anywhere else in the market. 4. **Room for Improvement in Paperwork Process:** While most of the experience was smooth, the paperwork process took a lot longer than expected. It would be great if they could streamline this aspect to avoid wasting customer time. Fortunately, once the paperwork was ready, signing and finalizing the deal was quick and easy. 5. **Post-Delivery Issue:** This is where things took a disappointing turn. After taking my brand new Q8 to Ceramic Pro for ion coating, they discovered deep Level 2 scratches all around the car. For a new vehicle, this was unacceptable and quite frustrating. I had to pay out of pocket for color correction. However, when I reached out to Tracy, he was kind enough to reimburse the cost, which was appreciated. Still, this is an issue Audi Plano needs to address to avoid losing future customers. **Overall Recommendation:** Despite the scratch issue, I highly recommend Audi Plano, and if you go, ask for Tracy. He’s incredibly knowledgeable, attentive, and committed to providing excellent customer service from test drive to post-delivery. It was a privilege to be his client! More

**Review for Audi Plano (Sept 2024)** I visited Audi Plano over the weekend to test drive the Q8 e-tron, and my experience overall was positive, with a few bumps along the way. 1. **Friendly and Prof Plano over the weekend to test drive the Q8 e-tron, and my experience overall was positive, with a few bumps along the way. 1. **Friendly and Professional Service:** As soon as I arrived, I was greeted by Tracy, who was absolutely fantastic. He jumped straight into helping us, and his detailed knowledge of the Q8 e-tron really stood out. He explained every detail about the car during the test drive, which made my decision easy. 2. **Helpful Guidance:** After the test drive, Tracy showed me a few options in both the Q8 and Q8 e-tron. His expertise in helping me choose the right model for my needs and preferences was incredibly valuable. I ended up leasing the Q8, and he guided me through the entire process with patience and professionalism. 3. **Flexible Customization and Pricing:** When I requested a few customizations, both Tracy and the sales manager were more than willing to accommodate them. The pricing was unbeatable – I’m confident you won't find better numbers anywhere else in the market. 4. **Room for Improvement in Paperwork Process:** While most of the experience was smooth, the paperwork process took a lot longer than expected. It would be great if they could streamline this aspect to avoid wasting customer time. Fortunately, once the paperwork was ready, signing and finalizing the deal was quick and easy. 5. **Post-Delivery Issue:** This is where things took a disappointing turn. After taking my brand new Q8 to Ceramic Pro for ion coating, they discovered deep Level 2 scratches all around the car. For a new vehicle, this was unacceptable and quite frustrating. I had to pay out of pocket for color correction. However, when I reached out to Tracy, he was kind enough to reimburse the cost, which was appreciated. Still, this is an issue Audi Plano needs to address to avoid losing future customers. **Overall Recommendation:** Despite the scratch issue, I highly recommend Audi Plano, and if you go, ask for Tracy. He’s incredibly knowledgeable, attentive, and committed to providing excellent customer service from test drive to post-delivery. It was a privilege to be his client! More

I recently purchased a Lincoln Mkz and I must say my salesman Reid Thornton went the extra mile to leave a satisfied customer. He went above and beyond and made this one of my best automotive purchases salesman Reid Thornton went the extra mile to leave a satisfied customer. He went above and beyond and made this one of my best automotive purchases to date. I highly recommend Audi Plano. Thanks again Reid Thornton. More

Absolutely not pushy at all and very informative. Friendly and accommodating. Highly recommended. High praisees and knowledgeable. Friendly and accommodating. Highly recommended. High praisees and knowledgeable. More

I receive excellent customer service from my Service Adviser Gilbert to the vehicle service technician. Adviser Gilbert to the vehicle service technician. More

Audi Plano is the best place to have your Audi serviced. The place is gorgeous, TV’s, snacks, beverages and WiFi. The entire service team is courteous and works hard to get you in and out, expeditiously. The place is gorgeous, TV’s, snacks, beverages and WiFi. The entire service team is courteous and works hard to get you in and out, expeditiously. More

My SA Gilbert was extremely knowledgeable, professional and helpful. Had a great service experience, thanks team for talks hard work! and helpful. Had a great service experience, thanks team for talks hard work! More

I highly recommend this Audi dealership. The prices are reasonable and the service is outstanding from start to finish. The prices are reasonable and the service is outstanding from start to finish. More

Service customer is good. The people who helped me always clarified my questions. I would like to return very soon. The people who helped me always clarified my questions. I would like to return very soon. More

Was very fast and polite. Didn’t take up much time. Did most of the negotiations via email and text and then went to the dealership, test drove the car and then bought it. Didn’t take up much time. Did most of the negotiations via email and text and then went to the dealership, test drove the car and then bought it. I spent no more than 1.5 hrs at the dealership. Each person was extremely polite and fun to talk with. More