Audi Plano

I recently had the pleasure of purchasing a car from Audi Plano, and I couldn't be happier with the outstanding service and support I received throughout the entire process. From the moment I walked into the Plano, and I couldn't be happier with the outstanding service and support I received throughout the entire process. From the moment I walked into the dealership, I was greeted with warmth and professionalism. I would like to extend my gratitude to Adrian, Neil, and Danny, who were instrumental in making my car-buying experience truly exceptional. Their expertise, attention to detail, and dedication to customer satisfaction were evident every step of the way. Adrian, my sales consultant, was incredibly knowledgeable about the Audi lineup and took the time to understand my needs and preferences. He patiently guided me through the various options, explaining each feature in detail and helping me make an informed decision. Adrian's friendly and personable nature made the entire experience enjoyable, and he went above and beyond to ensure I found the perfect car. Neil, the General Manager, played a vital role in ensuring a smooth and seamless car-buying process. His professionalism and leadership were evident in every interaction. Neil went the extra mile to address any concerns I had and ensured that my experience at Audi Plano exceeded my expectations. His commitment to customer satisfaction is truly commendable. Danny, the Finance Manager, provided a comprehensive and transparent financial experience. He patiently explained the financing options, answered all my questions, and worked to secure a competitive rate for my loan. Danny's expertise and efficiency made the paperwork process quick and stress-free. He made sure that I understood all the details and terms, making me feel confident and well-informed. Together, Adrian, Neil, and Danny formed a remarkable team that exceeded my expectations in every way. Their commitment to delivering exceptional customer service, combined with their extensive knowledge and genuine passion for Audi vehicles, sets Audi Plano apart from other dealerships. I would highly recommend Audi Plano to anyone in search of a new car. The entire team demonstrated integrity, professionalism, and a genuine desire to ensure that I had the best possible car-buying experience. I am proud to be a part of the Audi family! More

Gilbert is fantastic. Gets me in and takes care of everything I need done. Audi Plano is very good and I look forward to going back there. Gets me in and takes care of everything I need done. Audi Plano is very good and I look forward to going back there. More

I absolutely love this dealership. Each service gentlemen I work with provides above average service. The explanations and suggestions for car service and maintenance are never pushy Each service gentlemen I work with provides above average service. The explanations and suggestions for car service and maintenance are never pushy and explained well. This is the best dealership in the DFW area More

The sales manager was well versed on how to handle a difficult situation . Dealt with my requirements very well .. The sales rep was prompt and friendly difficult situation . Dealt with my requirements very well .. The sales rep was prompt and friendly More

I am writing to express my utmost satisfaction and gratitude for the exceptional service I received during my recent visit at Audi Plano, Texas. I had the pleasure of working with Emari Henry, who wen gratitude for the exceptional service I received during my recent visit at Audi Plano, Texas. I had the pleasure of working with Emari Henry, who went above and beyond to ensure that my car buying experience was smooth and enjoyable. From the moment I stepped into Audi Plano, Emari greeted me with a warm and friendly demeanor. He took the time to patiently answer all of my questions, addressing any concerns I had about the Audi S4. His extensive knowledge and expertise were evident, and he provided valuable insights that helped me make an informed decision. Emari's professionalism and genuine dedication to customer satisfaction were truly commendable. He listened attentively to my preferences and requirements, guiding me through the various options available. His patience and willingness to explore different features and packages were greatly appreciated. What impressed me the most was Emari's commitment to ensuring that I found the perfect car within my budget. He worked diligently to negotiate a fair price, making the buying process seamless and stress-free. Thanks to his efforts, I am now a proud owner of an Audi S4, fully equipped with all the packages I desired. Beyond the exceptional service provided by Emari, I must also commend the entire staff at Audi Plano for their professionalism and welcoming atmosphere. The dealership was clean, well-organized, and exuded a sense of luxury that perfectly complemented the Audi brand. In conclusion, my experience at Audi Plano exceeded my expectations in every aspect. Emari Henry's dedication, knowledge, and genuine care for his customers are a testament to the outstanding customer service provided at your dealership. I would highly recommend Audi Plano to anyone in search of a premium car-buying experience. Thank you once again to Emari Henry and the entire team at Audi Plano for making my car buying journey a memorable one. More

Excellent customer service and communication. Worked with Ven in the Service department and will plan to do so in the future. Worked with Ven in the Service department and will plan to do so in the future. More

Michael Bush did an excellent job, excellent communication and very helpful. He takes the time to explain and follow up. Promised kept and represents Audi well. communication and very helpful. He takes the time to explain and follow up. Promised kept and represents Audi well. More

Yomi and everyone were so friendly. It was a perfect transaction! We even bought two cars. Highly recommended! Will buy again. It was a perfect transaction! We even bought two cars. Highly recommended! Will buy again. More

Excellent customer service. I’m very happy with my experience with Audi Plano, especially Andre who helped me through all the process. Got my first Audi SQ5. Highly recommend Au I’m very happy with my experience with Audi Plano, especially Andre who helped me through all the process. Got my first Audi SQ5. Highly recommend Audi Plano if you are planning to get an Audi More

Worst buying experience I have had and I buy a lot of vehicles. First I bought 2021 Volkswagen atlas cross sport. My sales guy was Emaryi was great. This review has nothing to do with him. Once I decided vehicles. First I bought 2021 Volkswagen atlas cross sport. My sales guy was Emaryi was great. This review has nothing to do with him. Once I decided to buy the vehicle I was sent to the Finance department where I was verbally beat up trying to sell me the extended warranty. I ended up giving in on the warranty once they lowered the cost. I then left and went home. That night I was playing with the car and noticed the remote start didn't work and there was a big crack in a chrome piece on the back. I called my sales guy and he told me to come back the next day. On the way to the dealership the next day my low pressure warning came on for back right tire. I get to dealership and go to look at tire and see nail in back left tire. This car was a certified pre owned. It was supposed to go through a rigorous inspection. They tell me they will fix the tire with the nail and check the other tire but wont fix cracked chrome piece. They gave me a loaner that had been smoked in so bad my family wouldn't let my son ride in it. I went back to get my car when they advisor said it should be done in a few hours. I get there and they had just ordered the tires. This dealership offers a 5 day 250 mile return policy. At this point I decided I wanted to return the car. Now the seem to care. The manager asked what they can do to make up for the bad experience. I tell them to replace all tires and fix chrome piece. They agreed to those terms. A week later I get my car back and after 4 days I am not happy with the car because of a vibration. They are now telling me the 5 day 250 miles return policy starts when you buy the car so they wont take it back. I have had possession of the car for 4 days. They had it in the shop the whole time. AVOID AT ALL COST! I have never had a experience like this before and I buy a car almost every year. More