Audi Plano

I don’t recommend buying a vehicle from them. Flew down there from Nashville on a Thursday night, landed in time to look at the vehicle. Was allowed to take it for a short text drive through to Flew down there from Nashville on a Thursday night, landed in time to look at the vehicle. Was allowed to take it for a short text drive through town but was NOT given the opportunity to get on the highway. Other than the test driver, the vehicle was parked at the dealership and also was never let to idle for any amount of time. The next day, I made the decision to move forward with the purchase and went through the necessary steps, and signed all the paperwork provided by the dealership staff, Cassandra. Before making my 700+ mile trip back home, I asked the salesman to fill the tires and the salesman assured me they check all of that before any car leaves the lot…turns out tires did need air. Trip home was fine as far as engine performance only stopping to cut engine off while I filled up for fuel. I did notice and had mentioned several times to people over the phone including the salesperson that the tires felt like they were out of balance. I take very good care of my vehicles I already own so I had already planned on getting new tires installed and balanced when I arrived home. The SECOND I pulled into my driveway, the dash lit up like a Christmas tree and could feel the engine start to miss. This same issue continued into the next day. Check engine light came on as well as the EPC light. When hooked up to the computer, the codes the car gave were “Ignition Coil G Primary/Secondary circuit” “Random multiple cylinder misfire detected” and “Cylinder 7 misfire detected”. I contacted my salesman and let him know what was going on and advised him I would be taking it to the closest dealership to me in Nashville. I had to take the day off from work and drive an hour south to Nashville. Nashville dealership advised they found a “loose wire” and that was the issue that was causing the engine to misfire. After paying the $251 service fee, I continued to my appointment to get new tires put on. After paying $2453 to get new tires mounted, the technicians made me aware that ALL 4 RIMS on the car were bent and two of the 4 could not be balanced AT ALL because of the conditions of the rims. Let Audi Plano know and they advised they would not be taking care of the rims because their techs at the dealership signed off on the vehicle and said they were ok to drive on…unacceptable. I left the care lot with the assumption that I was being sold a sound and most importantly, SAFE vehicle. Sadly I was wrong and Audi Plano will not hold themselves accountable. The cheery on top of this nightmare of a “purchase”….Cassandra failed to have me sign my purchase agreement. I handed over a down payment and check for my loan, trusting Audi Plano was competent enough to handle a fairly normal transaction…sadly I was wrong there as well. Throughout this whole ordeal, while my salesman was as helpful as he could be, friendly and professional, the financial girl Cassandra and the manager Shawn were extremely rude and very demanding upon learning of their own mistakes. This review may have been different if the dealership had owned up to their own mistakes and putting a lemon out in the lot. But instead, like other have stated in their previous reviews, management chose to act beligerante and disregard the well being of their consumer. More

very attentive and provided all the options helped to take informative decision.smooth application process. take informative decision.smooth application process. More

I've been a loyal customer at this dealership for over 3 years, and I must say that Wade C is an exceptional salesperson. He is truly dedicated to customer retention and goes above and beyond to delight cus years, and I must say that Wade C is an exceptional salesperson. He is truly dedicated to customer retention and goes above and beyond to delight customers. Wade is incredibly helpful, ensuring that all the necessary information is provided to make well-informed decisions. More

Very great service. They took good care of me. They would also detail and check the car beforehand, which is very thoughtful of them. They took good care of me. They would also detail and check the car beforehand, which is very thoughtful of them. More

Tracy provided us an excellent/ awesome customer service, in a timely manner. We are very pleased!! in a timely manner. We are very pleased!! More

Tracy Crawford was very helpful to me when I experienced problems reaching my party through the phone system. (Lots of dead ends and hang ups in that system). I appreciate his extra efforts to send text and problems reaching my party through the phone system. (Lots of dead ends and hang ups in that system). I appreciate his extra efforts to send text and email to the Finance person I was trying to reach. Thanks, Tracy! More

Michael is always friendly, helpful, and communicates in a timely manner. Everyone in the service depart at plano audi are also friendly and helpful. a timely manner. Everyone in the service depart at plano audi are also friendly and helpful. More

While the service onsite is great, it's impossible to get hold of anyone by phone or get any questions answered. hold of anyone by phone or get any questions answered. More

Great customer service. Received prompt knowledge assistance in purchasing our car. Very pleased with our new Q7 Received prompt knowledge assistance in purchasing our car. Very pleased with our new Q7 More

The dealership is awesome. However the front desk service guy Andrew I believe was his name was rude, unprofessional and not very nice. However the front desk service guy Andrew I believe was his name was rude, unprofessional and not very nice. More