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Audi Plano
Plano, TX
1,981 Reviews
Being one of the largest Audi dealerships in the Greater Dallas area, Audi Plano is your local source for all new and pre-owned Audi cars and SUVs. Located in Plano off of the Dallas North Pkwy, our showroom is less than a 25 minute drive from Downtown Dallas. Featuring an extensive inventory of both new and pre-owned Audi cars and SUVs for sale, as well as a great selection of other premium pre-owned cars and SUVs for sale, we are sure to have the perfect car or SUV for you! Check out our website today, or visit our showroom in Plano to learn more, and experience a new Audi car or SUV in-person!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,981 reviews
February 27, 2004
The service department in general is rude, understaffed, not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than w not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than when I dropped it off. I was also given a hard time getting a loaner vehicle when I dropped it off, waited over an hour to leave the dealership and was late for a meeting in the process, and the service manager was completely unreceptive to my frustration with the entire experience. In fact, rather than apologizing when I spoke to her about it later, she tried to downplay the incident and refused to take responsibility for anything. Overall, this is the most arrogant, pooly trained, most overrated dealership in the Dallas area. From a customer service standpoint, the service department is pathetic. Sales is mediocre depending upon who works with you and the management couldn't care less. In two words, don't bother. More
by jared
Employees Worked With
Service Manager, Two Different Service Advisors
