Audi Plano

Rebecca and the rest of the staff at Boardwalk were friendly, attentive, knowledgeable and efficient. Where another dealer wasted my time for three weeks, Boardwalk was able to negotiate the deal and friendly, attentive, knowledgeable and efficient. Where another dealer wasted my time for three weeks, Boardwalk was able to negotiate the deal and deliver my vehicle in a day! Super job and I will recommend the dealership to others. More

I had a wonderful experience purchasing my car. Everyone was nice and accomodating to my needs/wants. Rebecca Perry was exceptional. She was patient and stayed in touch with me from the first visit. She was nice and accomodating to my needs/wants. Rebecca Perry was exceptional. She was patient and stayed in touch with me from the first visit. She was always friendly and professional. A class act! I love my car and look forward to contiued business with Boardwalk Audi. Thanks, Deanna More

As this is our 4th Audi purchase in eight years, my wife and I felt we had a benchmark to compare Boardwalk Audi. Our experience at Barrier Audi in Bellevue, WA from sales to service has always exceeded ou and I felt we had a benchmark to compare Boardwalk Audi. Our experience at Barrier Audi in Bellevue, WA from sales to service has always exceeded our expectations. Therefore we came to expect the same from Boardwalk Audi. Our first interaction with Boardwalk was with your service department when we moved to Dallas in 2010. Without question, from customer service to work performed, Boardwalk met and even exceeded our expectations. It is so refreshing to be served by people who genuinely seem to enjoy their jobs. I want to single out David and Alex in the service department: David for his obvious skill and knowledge of the Audi brand and to Alex for just being a breath of fresh air whom I look forward to interacting with on my visits to Boardwalk. Both are reasons it was an easy decision to purchase our next Audi at Boardwalk because we knew we'd be taken care of. Unfortunately, when it came time to buy our new vehicle, that's where things fell off a bit. My first visit to the sales area was on the early evening of Friday, May 20th. Upon entering, there was no one to greet me and after spending close to 10 minutes "browsing" the showroom floor, I had to actually ask someone for assistance. I was met by Rebecca Perry who was pleasant and extremely friendly. I explained to her that I was killing time while my wife was at an appointment. After our brief interaction, I decided that my wife and I would return after I picked her up and we returned an hour later. As current Audi owners, we didn't necessarily need to be "sold" on Audi. However, from the beginning, I felt Rebecca tried a bit too hard to convince us of something we already knew. Furthermore, as a salesperson myself, one of the most difficult things all salespeople suffer from is the art of listening instead of speaking. We LOVE to hear ourselves talk. Throughout our sales experience, there were a couple of instances where we felt we weren't being heard as much as Rebecca was waiting to tell us the next thing she wanted to say. Additionally, we felt as if Rebecca's knowledge of the vehicle left a bit to be desired. It became obvious to both my wife and I that we knew more about some of the features and controls of our Q5 than Rebecca did. One final example is that when we left the dealership on Friday evening for an engagement, we asked to have financials on a 42 and 48 month lease as well as a 60 and 72 month purchase with a promise to return on Saturday afternoon. We watched as she wrote down everything we needed. When we returned on Saturday, hoping to see numbers, not only did we not get financials but she proceeded to ask us for the information a 2nd time. Now, I'm a reasonable guy and I know that the majority of people who "promise" to come back tomorrow never return. Furthermore, we didn't run any credit that evening so we even allow for the fact that she couldn't get accurate information. However, upon our return on Saturday she should have at least utilized the information we provided as a starting point to obtain true financials. To come back the next day and be asked for the same information we saw her write down was a bit frustrating. All this is not to say that we didn’t enjoy our overall sales experience. We did. I allow that my wife and I, she with a finance background and myself a seasoned sales professional, are not the easiest people to sell to. We are, by our own definition, “sophisticated buyers who thoroughly educate themselves and have a clear idea of what we want.” When we heard things like “I really thought we had a deal” and “I thought you were going to buy today” they really rang hollow. I imagine that Rebecca is very successful at what she does as she has a friendly demeanor and engaging personality. Where I would “coach” her is to be more of a listener and key in on what she hears. The customer’s needs will become evident and they will help her close more deals than she can count. I must point out that Jose was and is an absolute star. He came in, heard what we wanted and made the deal happen. We both enjoyed him and he helped navigate our way through what had become, up to that point, a bit of a clumsy experience. Johnny in your finance department was phenomenal and it has nothing to do with the fact that we share the same name and are both left-handed. We told him we were in a hurry and he had our paperwork done in about 15 minutes; we were able to make our appointment just a few minutes late. Overall, I am a pleased with the experience and pleased with Boardwalk Audi. Has the experience exceeded my expectations? Candidly, no, it hasn't. But despite that I will recommend Boardwalk in the future and as long as I’m living here, we will make our Audi purchases there. I’m further convinced that you will work towards exceeding my expectations in the future – of this I am confident. Thank you for enduring my long-winded response, but, as I said earlier, we salespeople love to hear ourselves talk (and write, apparently). John E. Montgomery (206) 437-4782 jmonty09@comcast.net More

Chris was very helpful. I bought the car from Broadway Audi while I was in Europe and spent a long time on the phone and internet working out the details so when I returned the car would be ready, Cris h Audi while I was in Europe and spent a long time on the phone and internet working out the details so when I returned the car would be ready, Cris handled all the complicated details beautifully. He is an excellent ambassador for the Broadway Audi reputation for excellence. Don Fischer More

Rebecca Perry and the entire staff at Boardwalk made the decision to buy my Audi completely solid. This is the first auto purchase that I have not had "buyer remorse" the following day and it really had to decision to buy my Audi completely solid. This is the first auto purchase that I have not had "buyer remorse" the following day and it really had to do with the professional people that really seem to take pride in their products AND the dealership they work for. Rebecca was knowledgeable, friendly, helpful and most of all honest going through the entire relatively painless process. I would suggest Boardwalk Audi and Rebecca Perry to anyone that I hear buying a car! More

Bruce was great to work with. He found the exact Q5 I wanted equipped the way I wanted and it arrived at the dealership early. The dealership got the windows and sun roof tinted and got me out the door wanted equipped the way I wanted and it arrived at the dealership early. The dealership got the windows and sun roof tinted and got me out the door ASAP. I love the Q 5 S-Line, it is an awesome vehicle. Thanks! Steve Lauten More

The paperwork took over an hour to complete on a cash deal. The man who was doing the paper work was short, rude and not professional. We were the only people in the dealership at that time so it isn't deal. The man who was doing the paper work was short, rude and not professional. We were the only people in the dealership at that time so it isn't like he was overloaded. He was unwilling to answer direct questions about charges on the bill and acted angry that we were questioning the charges. If it weren't for Rebecca being so nice we would have walked on the deal because of his attitude. When we went to pick up the car he presented us with a total that didn't include the deposit amount and I received a dirty look when I questioned his number. Two days later and he was the same poor attitude bearing a wrong number. Rebecca is new to Audi. She knows car sales and didn't waist our time looking at cars that didn't meet our criteria and for that we are very happy. She was by far the best part of the experience. It is very unfortunate that her support staff doesn't provide the same level of service that she is trying to. The manager was supposed to be at the delivery to show me (and Rebecca) how the car worked but he decided that he had other things to do so I was left with the manual to answer many of my questions. I don't hold this against Rebecca since she is trying to get all of the current models mastered and did the best that she could to help me. This is the 3rd car that I have purchased from Boardwalk Porsche/Audi and I continue to find that the sales and service people do a great job, but once you get beyond that they continue to fall short. There was no recognition that I was a past customer of the dealership or my loyalty to them. It makes me hesitant to return to the dealership for service because of our treatment by the staff. More

The atmosphere was great. Rebecca's service overall was great. We felt that we got a fair shake in making our vehicle purchase and would recommend Rebecca to our friends. The only recommendation would be great. We felt that we got a fair shake in making our vehicle purchase and would recommend Rebecca to our friends. The only recommendation would be that all ads regarding your vehicles specify that "just because there is a navigation button in the vehicle, does NOT mean that there is one available." More

An efficient and professional crew. Bruce, in particular, went several extra miles to accommodate my needs. First, he came into the office during his day off. Second -- and this takes some explaining -- my l went several extra miles to accommodate my needs. First, he came into the office during his day off. Second -- and this takes some explaining -- my last lease was a 2008 BMW 535i. Great car. The 2011 model, not so much. Bruce picked me up from the Dallas BMW place as I finalized the end of my BMW lease -- and my new Audi no less. That was a hoot. His is a soft sell approach; quick and accurate with his answers, and delivered in a lower key. Entirely satisfied with my purchase and with Boardwalk's approach. Michael E. Eidenmuller AmericanRhetoric.com More

The overall car buying experience at Boardwalk Audi was by far the best of any dealer I've worked with in the 25 years of purchasing automobiles. Everyone at Boardwalk was fantastic and made the experienc by far the best of any dealer I've worked with in the 25 years of purchasing automobiles. Everyone at Boardwalk was fantastic and made the experience very enjoyable, with no pressure and a very professional atmosphere. The sales / brand specialist took quite a bit time to go through and explain all the features of our new car to my wife and get her set up (bluetooth, ipod, home link, etc...) before we even left the dealership. More