Audi Plano

The total buying experience was a pleasure! My wife and I both got new Audi's! There was no pressure but very attenive to our questions. We are treated like old friends every time we are there. We stop in of both got new Audi's! There was no pressure but very attenive to our questions. We are treated like old friends every time we are there. We stop in often just to say hello.We would recommend Kors, Michael&Bruce to our friends. More

What a joke! I can't believe these guys are even still in business! Run... As far away from this place as you can. Want an Audi? Drive further away to another dealership. It'll be the best move you've ever m business! Run... As far away from this place as you can. Want an Audi? Drive further away to another dealership. It'll be the best move you've ever made! They employee's will flat out tell you they're to busy to provide great customer service and they wish they could do more. Sad but it's true. They're over-worked and don't do enough! More

Emailed and spoke to internet rep on wednesday about used q7. Made an offer from Houston for the truck and they sent me an official quote with their offer. Went and got my financing done and called back on q7. Made an offer from Houston for the truck and they sent me an official quote with their offer. Went and got my financing done and called back on Friday to complete the deal. When the internet agent went to the sales manager to get everything finalized he pulled his offer. This was their response via email, didn't even have the guts to call me--"Unfortunately, there have have been some other charges for work that was done, added to the cost of this vehicle. So, since the deal we orignally offered you was all ready losing quite a bit money and now with the added expense.............they will not even do the deal that you and I spoke about". If I dealt like that with my customers I'd be out of work real fast. What ever happened to integrity and living up to your word. At least pick up the phone and tell me in person. Did everything change that much over the course of two days? Used car salesman get the stigma for a reason. Absolutely ridiculous. More

Emailed and spoke to internet rep on wednesday about used q7. Made an offer from Houston for the truck and they sent me an official quote with their offer. Went and got my financing done and called back on F q7. Made an offer from Houston for the truck and they sent me an official quote with their offer. Went and got my financing done and called back on Friday to complete the deal. When the internet agent went to the sales manager to get everything finalized he pulled his offer. More

I live in Missouri but discovered a used car online at Boardwalk Audi. I called the dealership and made an offer to the salesman on a Thursday, and they accepted. Friday goes by, Saturday, Sunday and Mond Boardwalk Audi. I called the dealership and made an offer to the salesman on a Thursday, and they accepted. Friday goes by, Saturday, Sunday and Monday with no word from them. I saw online that the car was "SOLD" and I assumed of course it was to me. I finally called Monday, only to discover that even after they "sold" the car to me for a specified price, they had disregarded their word and sold it to someone else instead, and never even bothered to inform me of ANY of the transactions. More

I went to Boardwalk for an alignment today and the entire experience was horrible. They promised me it would be ready in 1.5 hrs, so when I hadnt heard from them in 2.5 hrs, I called and they told me it woul experience was horrible. They promised me it would be ready in 1.5 hrs, so when I hadnt heard from them in 2.5 hrs, I called and they told me it would be 24 hours. David also tells me the technician says my brakes are down to 5 mm and I need new ones. Apparently they dont realize my boyfriend is in the auto industry as well, and knows that you do NOT need new brakes when they are at 5 mm. So they were just trying to upsell me on brakes, and some sort of additional service that I dont recall the name of, but know that I dont need. They gave me a total POS for a loan car - something called a Pontiac Aveo. I would have rather been given a golf cart. Then they charged me $22 in shop supplies on an ALIGNMENT. Ummmm hello, there are no supplies on an alignment!!! So now I get to go back tomorrow and bitch to the manager about the incorrect charges.... Total pain in the @ss experience. I've had much better experiences with UP Audi, when Kim was still a service advisor. More

This was a perfect experience. The low preassure and complete attention that Bob gave to me made me feel like I was the only customer he has ever had. His manager, Nickie, made sure that everything went complete attention that Bob gave to me made me feel like I was the only customer he has ever had. His manager, Nickie, made sure that everything went like I wanted it to. This has been an unbelievable experience. I will never go to another dealer or salesperson again. More

I went in to get my front license plate mounted as Audi by default does not make the car with a front license plate holder. It is the LAW to have both a front and rear tag in Texas. Roy said I would have by default does not make the car with a front license plate holder. It is the LAW to have both a front and rear tag in Texas. Roy said I would have to pay $120 to have the plate mounted. I said it is the law to have a front plate and should be included in the purchase price of the car. Roy said I should have negotiated having my plate mounted as part of the car purchase price. I told him it wasn't even listed as an option. He insisted I would have to pay to make my car street legal. More

The service department in general is rude, understaffed, not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than w not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than when I dropped it off. I was also given a hard time getting a loaner vehicle when I dropped it off, waited over an hour to leave the dealership and was late for a meeting in the process, and the service manager was completely unreceptive to my frustration with the entire experience. In fact, rather than apologizing when I spoke to her about it later, she tried to downplay the incident and refused to take responsibility for anything. Overall, this is the most arrogant, pooly trained, most overrated dealership in the Dallas area. From a customer service standpoint, the service department is pathetic. Sales is mediocre depending upon who works with you and the management couldn't care less. In two words, don't bother. More