Audi Plano
Plano, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I purchased a new Audi Q5 for my daughter at Boardwalk. Richard Gouhin was my sales associate. Richard did a fine job being patient with us as we made our decision. I would recommend Richard to other frien Richard Gouhin was my sales associate. Richard did a fine job being patient with us as we made our decision. I would recommend Richard to other friends who are interested in an Audi product. We live in East Texas and the drive and experience at Boardwalk was worth it! More
My husband & I had decided to purchase or lease a new car. We stopped in on a Sat. afternoon to talk w/a salesperson about our options on leasing an A4. It is one of my husband's favorite cars. In all car. We stopped in on a Sat. afternoon to talk w/a salesperson about our options on leasing an A4. It is one of my husband's favorite cars. In all truth I was prepared to purchase a Altima because of their great rating in Consumer Reports. But, we never made it there. Rebecca Perry was so friendly & great to work with that afternoon that we leased a new 2011 A4 from her. It drives like a dream & we're very excited to have it! She answered all our questions & did everything she could to make the process go as quickly as possible. More
We didn't intend on getting a car so quickly but with my son turning one it instantly catapulted my husband into the mania of "tank buying." By "tank" I mean the safest-longest lasting baby hauler we could son turning one it instantly catapulted my husband into the mania of "tank buying." By "tank" I mean the safest-longest lasting baby hauler we could find. We settled on the Q7 due to it's "I'm still young enough to possibly fake being cool while shopping for groceries in my jammies-vibe". So my determined and somewhat firm husband went off to "test drive one" - little did I know he would be coming home with one. Alas, our issues with snap decisions is made for another time. What you are looking for is how did you guys do. Well I will tell ya. The first time we came in a very nice young man helped us out with the car. We later found out that he wasn't even a sales man. Promote that young kid-he's the reason we stuck with you. He was young and worked in the maintenance department (I think) and helped out on the weekend. I believe his name was Chad. He was on the taller side, blonde, white kid (great I just described ever senior from Plano East). Anyways- he helped us out on our test drive and allowed us to experience the car without overly selling it or giving us mind numbing facts and figures. He respected our intellect and our driving experience-it was good. When we told him we were rushing off for an appointment with BMW (which wasn't even a lie to get out of the place it was the truth) he said "Well then I know you will be back". And back we came. My husband dealt with Bruce for the buying/haggling/thumb wrestling portion of the experience. From what I heard from him the experience was respectful yet firm. He said he actually enjoyed it. He (my husband) can be quite the "car czar" when negotiating cars. I'm sure you guys have a much better term for people like him *tee hee*. When I came (after the deal was sealed) I met with Bruce (who has wonderful taste in both glasses and ties) he was very nice and helpful. I must say the length of time to buy a car is somewhat eye stabbing especially when dealing with a one year old baby in tow. BUT that's a whole other argument. The sales and financing team stayed well after the buying was done to help us into our car. Bruce personally stayed to walk us through the onboard computer mastermind of a car that we just bought. He was wonderful, reassuring, personable and a great teacher. I could honestly tell that he enjoyed interacting with people and teaching them about the cars. It really seemed like he loved the cars (I'm a teacher and I can spot a "selling-it-in" a mile away). So- ya. It was great! Kudos to you guys and all your shiny trophies, cool cars and caring sales staff. I hope everyone involved in this sale gets a bonus or a free car or something like that.....you guys give them to everyone right? Hope that the buying experience is as smooth as maintenance. More
This was the second vehicle I've purchased from Bruce and Boardwalk Audi in the last year. Bruce made me and my wife feel very comfortable with the overall buying process. We will continue to deal with Bru Boardwalk Audi in the last year. Bruce made me and my wife feel very comfortable with the overall buying process. We will continue to deal with Bruce and Boardwalk in the future, and we will try to send friends and family his way. More
Outstanding Service, Outstanding Sales person. Corey was the best sales person I have ever dealt with in my 24 years of buying cars. This dealership is has a staff that is skilled and knowledgeable. THey ta the best sales person I have ever dealt with in my 24 years of buying cars. This dealership is has a staff that is skilled and knowledgeable. THey take the time to get to know you and understand the reason why you came in to the dealership. I will recommend them to everyone I know. More
Enjoyed the new car purchase experience. Richard and everyone else I dealt with were friendly, knowledgeable and helpful. Third day with car "check engine" light came on. Arrived at dealership at 6:30pm everyone else I dealt with were friendly, knowledgeable and helpful. Third day with car "check engine" light came on. Arrived at dealership at 6:30pm to ask about it. Was met quickly by David who in spite of the late hour had the car checked and cleared. Good service still exists in the right places. More
I purchased my first Audi (a 2010 A4) from Alex at Boardwalk Audi in Plano, TX. Boardwalk is a great dealership with some very good staff, but Alex is an outstanding sales person. Alex's friendl Boardwalk Audi in Plano, TX. Boardwalk is a great dealership with some very good staff, but Alex is an outstanding sales person. Alex's friendly and professional manner far exceeded my expectations. He was knowledgeable about the Audi brand (more so than the competition - I was also considering a BMW 3 Series) and he never once made me feel pressured to make a purchase. When I did decide to make the purchase, he patiently worked with me to find the right payment options and a plan that I was comfortable with. I've had my Audi for over a year now, and I must say that I am very satisfied with the experience. Most dealerships disregard their customers after a purchase is made. But at Boardwalk, they have kept in touch with me, and kept me up to date on new models. I have a feeling my next vehicle will be an Audi, and I'll be going back to Alex when I'm ready to make the purchase. More
I purchased my car used at the dealership. Unfortunately there were a few issues with the car, but that has to be expected from a used car. Previously I wrote about issues with Boardwalk related to the way there were a few issues with the car, but that has to be expected from a used car. Previously I wrote about issues with Boardwalk related to the way they handled the situation; however, due to a change in leadership (twice since I purchased my car), the issues have been resolved. It is a new day at Boardwalk, and I’m happy to report the experience and customer service has been great. Ken Ambrose and his team have worked diligently and swiftly to solve the remaining issues. I want to thank Ken and would encourage anyone to shop there with confidence knowing Ken is running the show. More
I admit I was more than a little apprehensive about walking into a dealership to buy a car being a woman and going in by myself. Rich Gouhin approached me and I was immediately at ease due his non-pre walking into a dealership to buy a car being a woman and going in by myself. Rich Gouhin approached me and I was immediately at ease due his non-pressuring style. He was very helpful without being pushy and that is very important to me when I am looking to buy anything. I felt that he really took the time to work with me during the process and has continued to check in to make sure everything is going well with my vehicle. Needless to say, I was very pleasantly surprised to this car purchase go as extremely well as it did and will certainly recommend Rich to anyone who wishes to purchase an Audi. More
I am fully satified with my Q7 Audi and will purchase another later. I was also fully satified with the sale person Mr. Alex Bieniek he was great to work with and was helpful in everywas, I world recomme another later. I was also fully satified with the sale person Mr. Alex Bieniek he was great to work with and was helpful in everywas, I world recommend him as well as the dealership to everyone of My friends. More