Audi Plano

The paperwork took over an hour to complete on a cash deal. The man who was doing the paper work was short, rude and not professional. We were the only people in the dealership at that time so it isn't deal. The man who was doing the paper work was short, rude and not professional. We were the only people in the dealership at that time so it isn't like he was overloaded. He was unwilling to answer direct questions about charges on the bill and acted angry that we were questioning the charges. If it weren't for Rebecca being so nice we would have walked on the deal because of his attitude. When we went to pick up the car he presented us with a total that didn't include the deposit amount and I received a dirty look when I questioned his number. Two days later and he was the same poor attitude bearing a wrong number. Rebecca is new to Audi. She knows car sales and didn't waist our time looking at cars that didn't meet our criteria and for that we are very happy. She was by far the best part of the experience. It is very unfortunate that her support staff doesn't provide the same level of service that she is trying to. The manager was supposed to be at the delivery to show me (and Rebecca) how the car worked but he decided that he had other things to do so I was left with the manual to answer many of my questions. I don't hold this against Rebecca since she is trying to get all of the current models mastered and did the best that she could to help me. This is the 3rd car that I have purchased from Boardwalk Porsche/Audi and I continue to find that the sales and service people do a great job, but once you get beyond that they continue to fall short. There was no recognition that I was a past customer of the dealership or my loyalty to them. It makes me hesitant to return to the dealership for service because of our treatment by the staff. More

The atmosphere was great. Rebecca's service overall was great. We felt that we got a fair shake in making our vehicle purchase and would recommend Rebecca to our friends. The only recommendation would be great. We felt that we got a fair shake in making our vehicle purchase and would recommend Rebecca to our friends. The only recommendation would be that all ads regarding your vehicles specify that "just because there is a navigation button in the vehicle, does NOT mean that there is one available." More

An efficient and professional crew. Bruce, in particular, went several extra miles to accommodate my needs. First, he came into the office during his day off. Second -- and this takes some explaining -- my l went several extra miles to accommodate my needs. First, he came into the office during his day off. Second -- and this takes some explaining -- my last lease was a 2008 BMW 535i. Great car. The 2011 model, not so much. Bruce picked me up from the Dallas BMW place as I finalized the end of my BMW lease -- and my new Audi no less. That was a hoot. His is a soft sell approach; quick and accurate with his answers, and delivered in a lower key. Entirely satisfied with my purchase and with Boardwalk's approach. Michael E. Eidenmuller AmericanRhetoric.com More

The overall car buying experience at Boardwalk Audi was by far the best of any dealer I've worked with in the 25 years of purchasing automobiles. Everyone at Boardwalk was fantastic and made the experienc by far the best of any dealer I've worked with in the 25 years of purchasing automobiles. Everyone at Boardwalk was fantastic and made the experience very enjoyable, with no pressure and a very professional atmosphere. The sales / brand specialist took quite a bit time to go through and explain all the features of our new car to my wife and get her set up (bluetooth, ipod, home link, etc...) before we even left the dealership. More

We recently purchased a Q7 from Boardwalk Audi in Plano. Our sales guy was Richard Gouhin. Richard was very knowledgeable about the vehicle we were interested in purchasing. I was having trouble deciding b Our sales guy was Richard Gouhin. Richard was very knowledgeable about the vehicle we were interested in purchasing. I was having trouble deciding between the Q7 and another SUV. Richard helped me make that decision by letting me drive the Q7 for the day. We never felt pressured and the entire process went very smoothly. More

I had a very enjoyable experience dealing with Boardwalk folks. they were knowledgeable, polite, answered all my questions, spent time with a review of all equipment and how it works, excellent service. chr folks. they were knowledgeable, polite, answered all my questions, spent time with a review of all equipment and how it works, excellent service. chris and johnny were great to work with!!! usually buying a car is a pain- this was fun. More

From the moment I walked in I was treated like a valued customer. I didn't intend to buy a car that day, but what I experienced was a hassle-free sale at a great price. I knew immediately I was in the ri customer. I didn't intend to buy a car that day, but what I experienced was a hassle-free sale at a great price. I knew immediately I was in the right place to make my purchase, and didn't bother to visit other dealerships or explore other make/model options. More

It was great working with Chris Garcia. No pressure what so ever. He found the Q5 that I wanted quickly and went above and beyond in service. After doing my home work I felt I walked out the door with more so ever. He found the Q5 that I wanted quickly and went above and beyond in service. After doing my home work I felt I walked out the door with more than a fair price.My suv was delivered a few days earlier than promised.I Would highly recommend. MJT More

It was a pleasure doing business with our sales person Bruce Blais. It was not like other dealerships when you pause for a second to think about your purchase you are pushed into a managers office for a h Bruce Blais. It was not like other dealerships when you pause for a second to think about your purchase you are pushed into a managers office for a high presure close. I never felt like I had to commit but all of our question were answered. We were indtroduced to the sales mgr. after our purchase was made. We shopped for a long time for our car but went out of our way to purchase at Broadwalk. Bruce follow up on our phone convesations was first class never pushy but kept us informed about the status of the car we were looking for. Thank you for a great job. More