Audi Plano

Debbie was very informative and attentive throughout the sales process. She understood my concerns and my position and was able to make me comfortable in my new purchase. sales process. She understood my concerns and my position and was able to make me comfortable in my new purchase. More

I originally visited Boardwalk Audi to test drive the Mitsubishi Lancer ES. I ended up falling in love with the car and taking it home. I first was helped the day before by Ricky Reed via phone call. He Mitsubishi Lancer ES. I ended up falling in love with the car and taking it home. I first was helped the day before by Ricky Reed via phone call. He gave me the necessary information to think on before I visited the location. The day that I visited I set up a time to arrive and look at the car. Upon arrival, I saw that the car was parked and ready for a test drive. Alex then informed me that Mr Reed was running a specific errand for another customer. He gave me the keys and before we went on a test drive, Mr Henson called to make sure that I was arriving to look at the car. The test drive was fun in which it had all the different road types; winding roads, school zones, highways, bumpy roads, and a nasty railroad crossing that was fixed prior. Upon returning we sat in the comfy leather seats in the lobby and met Mr Reed. He knows what he is doing when it comes to cars and fitting them to the customer. He asked if we wanted anything to drink and how our day was. He was very personable and down to earth. He did not sugarcoat anything with the car. He informed us that the car was the least costly within an 800 mile area; I researched, he was not lying. After figuring the pricing and setting up the financing with the Credit Union, we talked about San Antonio and USAA. I respect veterans and our military. After the transfers and paperwork was complete Mr Henson and Mr Reed referred me to Bruce Blais. He is very informed on warranties and what they offer. I did not buy a warranty, but he was very helpful and not pushy. Upon returning, Mr Reed offered the gift bag, even though I did not buy an Audi, I still got the hat, keychain, and mints. Mr Reed is a great help and also gave a follow up call to make sure that I knew about free car washes that are offered by the dealership and how the car was working out for me. Its working out great and I plan to take advantage of the car washes, but I will not abuse the privelage. This is my first car that I am actually buying and not recieving through a hand me down. Thank you. More

This dealership is great. The quality and professionalism of Chris and everyone I came in contact with was fantatstic. Chris Garcia was phenominal to work with, he follows up with you, and never tried to do of Chris and everyone I came in contact with was fantatstic. Chris Garcia was phenominal to work with, he follows up with you, and never tried to do a "hard sell" with me. He continues to check in after the sale to make sure everything is going fine. I will continue to purchase vehicles from this dealership, and highly recommend doing business with Chris. I appreciate the atmosphere and everything they do for their customers! More

Great dealership experience from Order to delivery and Financing was quick process. Craig did a great job of showing the features of the car as well before I drove off. Financing was quick process. Craig did a great job of showing the features of the car as well before I drove off. More

Give that man a raise! Robert was on top of it from the moment I pulled into the service garage, he did so many things I should have made a list. He changed my rental up to a q7 to suit my needs, did a sol moment I pulled into the service garage, he did so many things I should have made a list. He changed my rental up to a q7 to suit my needs, did a solid job inspecting the car and locating the fault, he continously followed up by calling me and updating me on the status of the car which was very helpful as I was in meetings and at one point on a plane in route to florida. He even offered to drop the car off at my house, nearly two hours away on lake texoma in oklahoma, (unheard-of!). I was pleased to find my car hand delivered to my house by an audi service agent. Had I known he was serious about the delivery, I would have taken him up on his offer to swap cars when the car initially began having problems. I have two friends in medical school looking for an audi and this experience had really impressed me, I will make sure to relay this to them. Thanks, Robert! More

Alex was very helpful through our entire process of purchase. When we first met him, we were only seeing our thoughts of Audi. He was very informative and his customer service brought us back to him purchase. When we first met him, we were only seeing our thoughts of Audi. He was very informative and his customer service brought us back to him a few weeks later for our purchase. More

I bought a new A5 from Boardwalk Audi about a month ago. Alex was great about getting me the card I wanted, even though there were limited quantities left - he made sure to get it shipped to me quickly. Onc Alex was great about getting me the card I wanted, even though there were limited quantities left - he made sure to get it shipped to me quickly. Once I got my car, he was very patient explaining every feature and how to make sure to get the best service going forward. Overall a wonderful, stress-free experience. I would definitely recommend Alex! More

I purchased by Audi in 2009 and have been using the Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and hel Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and helpful. David Adame is my service advisory and I would highly recommend him. I never hesitate to call him or drop by with any issue or question. I will continue to purchase cars from Boardwalk in the future because of the fantastic service. More

Thanks to all who helped us with our "new" purchase. We have been treated well and have enjoyed the friendliness of all concerned. Thanks especially to Phillip who was the first and last purchase. We have been treated well and have enjoyed the friendliness of all concerned. Thanks especially to Phillip who was the first and last person to deal with us. We will gladly recommend your Audi family to others. More

I had a not so pleasent service experience (06/13/2012). My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service ga My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service garage to have this checked out I spoke to a gentlemen (probably a valet guy)explaining to him what was going on. He went to talk to his manager I believe. Sorry, but don't remember either names. He came back and said basically there was really nothing he could about it. And that sometimes his blades do that too. I again, really expressed to him about how really bad they were bouncing/skipping and how I felt this was not normal. And that it was doing it even in heavy rain. Finally after two visits back and forth to his manager and myself he brought another gentleman out. I explained again. The manager then brought a service technician out and this gentlemand said that it was probably due to some oil on the blades and possibly on the windsheild. So he cleaned them with some glass cleaner. I drove around the service/car lot to test it out. It was still raining at the time so it was a good test. The cleaning did not make a difference. They bounced just as vigirous as before. I drove back up the garage and this actually showed the service men/women so they could see for themselves. They agreed that this was not normal. Finally, after about 30 to 45 minutes the blades were replaced and viola, no more bouncing. I am just amazed on how long it took to convince the service men/manager that the vigorous bouncing/skipping was not normal. More