Audi Plano

The entire staff at Boardwalk Audi from start to finish exemplifies customer service. The check engine light in my A6 came on just after 6:00pm on a Friday night. David had just left for the evening, b exemplifies customer service. The check engine light in my A6 came on just after 6:00pm on a Friday night. David had just left for the evening, but Alex Feller (despite not being in service anymore and moving on to sales,) took my call and told me to not hesitate and bring my car in immediately. He'd make sure I was set up with a loaner. Whether this instance or any other - from the moment I pull the car into the bay, Jose is quickly over by my car saying hello, asking about my son and offering assistance in moving my personal items over. Edna is efficient, thorough and very pleasant to work with. Acquiring a loaner is never a hassle with her and she gets me quickly into my vehicle and on my way. I can't say enough good things about David Adame. He is communicative throughout the entire process about the status of my car, what things they've tried, what's the next course of action and ultimately explaining the solution that solved the problem. He's personable, professional and able to translate technical problems in laymen terms. Owning an Audi is brand preference but being loyal to Boardwalk Audi is a choice. There are no areas of improvement in any experiences I have had in the five years as a customer. More

Craig, Mitch and the entire team made my purchase as simple as possible. From negation to closing, the process was smooth and professional. Craig is definitely not a high-pressure kind of guy, which p simple as possible. From negation to closing, the process was smooth and professional. Craig is definitely not a high-pressure kind of guy, which put me at ease right away. He was genuinely interested in putting me into the right car and willing to work hard to get me the right price. It has been a pleasure doing business with the entire team. More

I purchased a new A4 in January from Craig Entis. It was the best and easiest car buying experience I have had. Craig was able to provide A+ customer service from start to finish. Recently I visited Boardwa the best and easiest car buying experience I have had. Craig was able to provide A+ customer service from start to finish. Recently I visited Boardwalk for 5k mile check-up and once again Craig went above and beyond in his service. I have recommended Boardwalk and Craig to a few of my friends and will continue. One of a kind service. More

It was a very professional sales cycle. I had excellent treatment and was very happy with negotiations as well as final product. definitely recommend to everyone. treatment and was very happy with negotiations as well as final product. definitely recommend to everyone. More

From the moment I walked in to the dealership, I was welcomed by friendly staff. I was placed with a sales associate almost immediately and she instantly began working to determine if they had a vehicle welcomed by friendly staff. I was placed with a sales associate almost immediately and she instantly began working to determine if they had a vehicle in stock that would meet my needs. Within probably ten minutes of entering the dealership, I was on my way in a test drive. My sales associate was very thorough in explaining the features of the vehicle and ensuring my needs would be met. She also was able to locate a vehicle that was exactly what I was looking for, despite it being the only one they had in stock and not yet in their inventory system. When it came to talking price, she went above and beyond to ensure she did everything she could to get me a great deal. This level of service continued with the finance specialist who also ensured I got the best value for what my budget would allow. I was able to drive away that day in my brand new, flawless, clean Audi. The follow ups I have received since purchase have also been impressive and I am very pleased that I chose Boardwalk Audi for my new vehicle needs. More

I have purchased many cars from many dealers in my life but I have never purchased 4 cars from the same dealer. Boardwalk Audi truly makes you feel like you are the best customer they have whether you are but I have never purchased 4 cars from the same dealer. Boardwalk Audi truly makes you feel like you are the best customer they have whether you are getting service or are in the parts department or buying a new car. I have referred multiple people to the dealership which I would never do if I was the least bit concerned about the dealership. More

Whenever our Audi needs work, Boardwalk has always come through and repaired everything to our satisfaction. The loaner program is great as it affords us the opportunity to get our car in for service and through and repaired everything to our satisfaction. The loaner program is great as it affords us the opportunity to get our car in for service and still be able to conduct business without having to deal with a rental agency. It is good to know that when there is a problem they can diagnose and fix it quickly and correctly. More

I was looking for a 2013 S4 and had so many questions which needed to be answered before I can even consider buying an S4. But Greg Pomeroy answered all the questions and concerns which I had in a very p which needed to be answered before I can even consider buying an S4. But Greg Pomeroy answered all the questions and concerns which I had in a very professional & detailed way and making me to buy an 2013 S4 on the next day I met Greg Pomeroy. More

I enjoyed the Audi buying experience with Craig. He made the whole process flow smoothly. I appreciate his patience and willingness to go the extra mile. the whole process flow smoothly. I appreciate his patience and willingness to go the extra mile. More