Audi Plano

I had a not so pleasent service experience (06/13/2012). My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service ga My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service garage to have this checked out I spoke to a gentlemen (probably a valet guy)explaining to him what was going on. He went to talk to his manager I believe. Sorry, but don't remember either names. He came back and said basically there was really nothing he could about it. And that sometimes his blades do that too. I again, really expressed to him about how really bad they were bouncing/skipping and how I felt this was not normal. And that it was doing it even in heavy rain. Finally after two visits back and forth to his manager and myself he brought another gentleman out. I explained again. The manager then brought a service technician out and this gentlemand said that it was probably due to some oil on the blades and possibly on the windsheild. So he cleaned them with some glass cleaner. I drove around the service/car lot to test it out. It was still raining at the time so it was a good test. The cleaning did not make a difference. They bounced just as vigirous as before. I drove back up the garage and this actually showed the service men/women so they could see for themselves. They agreed that this was not normal. Finally, after about 30 to 45 minutes the blades were replaced and viola, no more bouncing. I am just amazed on how long it took to convince the service men/manager that the vigorous bouncing/skipping was not normal. More

They always go above and beyond over at Boarkwalk. People are always friendly and you're guaranteed to leave with a smile (oh and a fresh baked cookie in your belly!) I have and will continue to recommend Bo are always friendly and you're guaranteed to leave with a smile (oh and a fresh baked cookie in your belly!) I have and will continue to recommend Boardwalk to anyone and everyone. More

I bought my car from Audi Dallas, but began getting my car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly s car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly service staff and eventually Alex Feller. Although Alex did not sell me my 2012 Audi A4, he told me many features of the car that were not explained to me at Audi Dallas. Alex has continued to help me with any quesitons I have about my car. Audi Boardwalk is my dealership of choice because of the friendly and knowlegeable staff. I look forward to purchasing a car from Audi Boardwalk and Alex Feller in the future. More

Rich made the process of purchasing a new vehicle a delight. All the knowledge with none of the pressure. It was an nice change from the other Audi dealerships that I had visited prior to Boardwalk. delight. All the knowledge with none of the pressure. It was an nice change from the other Audi dealerships that I had visited prior to Boardwalk. More

I had been to your dealership several times over the years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to re years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to require additional oil between oil changes. This went on for several months and as a result my warranty period lapsed. Robert Manning was able to get the problem acknowledged and respresented my interest with both Audi and Boardwalk to get it resolved and covered under warranty. As a result of his great customer service, I returned a few days later when my battery died. It might have been cheaper for me to go to Sears and let them install a die hard, but I felt Robert's efforts deserved my loyalty. Thanks! More

I have purchased three vehicles in a row from this dealership and cannot say enough about the quality, professionalism and caring of the organization. Chris Garcia is phenominal to work with...he is h dealership and cannot say enough about the quality, professionalism and caring of the organization. Chris Garcia is phenominal to work with...he is honest, he follows up with you, and has never tried to do the "hard sell" with me. He also checks in on you after the sale to make sure you're getting everything you need. When I was buying my latest vehicle, the Q5, I was giving up my A4 convertible. I've had convertibles for the last 12 years, and I mentioned, jokingly, that I was going through some seperation anxiety over it. Chris left, and a few minutes later returned with Cors Westerhuis, the General Manager. Cors thanked me for my business and offered to loan me a convertible for the weekend any time I wanted one. I was amazed at the offer...I have taken him up on it and he happily provided me with a wonderful A5. I love the quality and looks of the product, but the service that Boardwalk Audi has provided me over the last 7 years is the best I have ever received. Chris and Cors have gone well beyond the norm in customer service. I will continue to purchase vehicles from this dealership and highly recommend that others do as well. I appreciate everything they do for their customers! More

Jose always greets me with a smile and "how can we help you today?" In fact, he usually adds, "Is David expecting you?" It amazes me that with all the customers this dealership has, that so many of th help you today?" In fact, he usually adds, "Is David expecting you?" It amazes me that with all the customers this dealership has, that so many of the employees are able to recall our names and even who our service advisor is! We love working with David Adame. Polite, friendly, smiling, and caring ... don't ever let him leave the dealership!! He is the epitome of "best practices." More

Picked up the the truck from out of state and almost everything was taken care of ahead of time. Good service and prompt follow up. They did not fix a broken antenna but otherwise the truck was detaile everything was taken care of ahead of time. Good service and prompt follow up. They did not fix a broken antenna but otherwise the truck was detailed nicely. More

I was searching for a vehicle that my wife & I had decided that we would be able to travel with our dog. We are planning on retirement soon and wanted something bigger than a car like an SUV, one tha decided that we would be able to travel with our dog. We are planning on retirement soon and wanted something bigger than a car like an SUV, one that got pretty good gas mileage. I searched the internet, looking for a pre owned Honda CR-v. I found the one that we bought from you on cars.com, I think. Checking the decription of all the extras, we decided that we would like to see the car. It seemed to be priced better than some of the others we had seen with similar extras. I had been looking at the car for several weeks, online, and called to see if it was still available. Ty Estes answered the phone. I asked if the CR-V was still available and he said that he would have to check because they had been busy that morning. Still talking to me on the phone, he walked out and seeing the car said that it was still available. I told Ty that we would be there in about an hour to look at it and take a test drive. He advised me to ask anyone there for him when we arrived and he would be glad to help us. When we arrived we asked for Ty and were told that he was with a customer but would soon be with us. We were offered refreshments and made to feel at home. Ty was with us soon, got the car and we went for a test drive. After the drive, Ty went over the car showing what all it had. We were happy with it and went to Ty's office to discus the purchase. My wife and I had already been preapproved for a loan with our credit union. I asked about the "advertised e price" and Ty had to go to check about the price. The price reduced the overall price by a few hundred dollars. We had to wait for awhile before we were able to go to the financing office. I'm sorry, I don't remember the gentleman's name. There we were given a loan rate a little better than we had received from the credit union. We were offered many options such as Extended Warrenty, Theft Protection and more. We took advantage of the financing but did not purchase any of the other "extras". I thought it took a little longer than necessary but overall it was a plesant experience. Ty was helpful & courteous and my wife and I feel we got a good value for our money. We would be very much at ease recommending this dealership and Ty to anyone wanting to purchase a new or preowned vehicle. More

We spent many weeks shopping for a new mid-size SUV and the overall dealership experience was important to us. After looking at several brands, both the product and the experience at Audi caused us to put the overall dealership experience was important to us. After looking at several brands, both the product and the experience at Audi caused us to put the Q5 at the top of our list. From the moment we entered the dealership we felt welcomed and the staff was friendly but not aggressively selling in any way. Our brand specialist was extremely passionate about cars in general and Audi's product specifically and had more knowledge then any of those we interacted with at BMW, Mercedes, or Lexus. We made several visits before deciding on our vehicle and each experience helped us decide on the ideal configuration for our family. We have taken ownership of our new vehicle and couldn't be more pleased with the car and the purchase experience. I would highly recommend working with Boardwalk Audi. More