Audi Plano | Page 141

Chris and Mitch did an exceptional job of getting us into the car that we wanted. The whole process was the antithesis of what I've come to expect from the car buying experience. Our experience started with the car that we wanted. The whole process was the antithesis of what I've come to expect from the car buying experience. Our experience started with a test drive Friday evening, the next morning we went back to the dealership and we were out of the door in less than an hour and a half with the car we wanted. I know that we'll definitely check with Chris the next time we are the market for a new car. Great Job!! More

Brought my A5 into the dealership for some scheduled maintenance and some warranty work on the passenger seat. I was able to schedule my appointment within a day and when I brought my vehicle in, discu maintenance and some warranty work on the passenger seat. I was able to schedule my appointment within a day and when I brought my vehicle in, discussed what need to be done with Robert. I don't remember the person who worked with me on my loaner vehicle, but she was friendly and easy to work with and very responsive. In summary, everyone from the person who answered the phone to schedule the appointment, to paying for the maintenance was easy to deal with and I would recommend the dealership to any of my friends. More

Very please with the service and professionalism of all the staff members of Boardwalk AG. I intend to use this dealership for all service and future purchases of any new AUDI's I will acquire down the the staff members of Boardwalk AG. I intend to use this dealership for all service and future purchases of any new AUDI's I will acquire down the road. More

I went to the dealership on Friday left on Tuesday with a car. Everyone was so helpful Ricky was awesome so nice and patient . Also I got great finance options because of Greg and Mitch. Love this place and car. Everyone was so helpful Ricky was awesome so nice and patient . Also I got great finance options because of Greg and Mitch. Love this place and love my Audi a4. More

Alex and Jose have always been real good to me. Alex used to be the first one up to my car when I would bring it in for service or a wash and now he continues that friendly, customer service oriented at used to be the first one up to my car when I would bring it in for service or a wash and now he continues that friendly, customer service oriented attitude. All deadlines met and transition into the new car was easy as could be! More

I bought an Audi TT RS. Craig Ent deliver worked hard and the car washs. He it would take 3- 6 Months. Craig worked hard with Audi and the car was there in 10 weeks. They had offers to buy it over st and the car washs. He it would take 3- 6 Months. Craig worked hard with Audi and the car was there in 10 weeks. They had offers to buy it over sticker. They stuck to their deal with me. I loved working with Boardwalk on my new Audi. More

The service was very timely and the car looked new when came out from service. I was originally told to allow 90 minutes but it took less than 50 minutes came out from service. I was originally told to allow 90 minutes but it took less than 50 minutes More

We have very much enjoyed our experience with Boardwalk Audi and I appreciate Craig's help and attention. He's been terrific to work with! Audi and I appreciate Craig's help and attention. He's been terrific to work with! More

The entire staff at Boardwalk Audi from start to finish exemplifies customer service. The check engine light in my A6 came on just after 6:00pm on a Friday night. David had just left for the evening, b exemplifies customer service. The check engine light in my A6 came on just after 6:00pm on a Friday night. David had just left for the evening, but Alex Feller (despite not being in service anymore and moving on to sales,) took my call and told me to not hesitate and bring my car in immediately. He'd make sure I was set up with a loaner. Whether this instance or any other - from the moment I pull the car into the bay, Jose is quickly over by my car saying hello, asking about my son and offering assistance in moving my personal items over. Edna is efficient, thorough and very pleasant to work with. Acquiring a loaner is never a hassle with her and she gets me quickly into my vehicle and on my way. I can't say enough good things about David Adame. He is communicative throughout the entire process about the status of my car, what things they've tried, what's the next course of action and ultimately explaining the solution that solved the problem. He's personable, professional and able to translate technical problems in laymen terms. Owning an Audi is brand preference but being loyal to Boardwalk Audi is a choice. There are no areas of improvement in any experiences I have had in the five years as a customer. More